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The Oklahoma City Convention Center is committed to providing a high-quality hospitality experience for guests and a supportive, team-oriented work environment for staff. The Oklahoma City Convention Center is seeking an experienced and motivated Banquet Captain to join our Food & Beverage team.

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. The Oklahoma City Convention Center is seeking an experienced and motivated Banquet Captain to join our Food & Beverage team. In this role, you will supervise banquet servers and ensure each event is executed with exceptional service and professionalism. You will serve as the primary on-site contact for clients, maintain communication with culinary and management teams, and uphold high standards of guest satisfaction. Key Responsibilities <ul><li>Supervise banquet servers and coordinate service activities.</li><li>Consult with the Banquet Manager on staffing needs, service arrangements, and equipment requirements.</li><li>Meet with the Chef on Duty before each shift to review banquet event orders, menu items, and timing expectations.</li><li>Greet clients prior to event start to review event details and itineraries. </li><li>Anticipate guest needs and respond promptly to ensure exceptional service.</li><li>Lead pre-shift lineups, review menus, check uniform standards, and conduct brief training topics.</li><li>Prepare detailed Captain's Reports after each event.</li><li>Monitor alcoholic beverage service in compliance with company policies.</li><li>Inspect event spaces prior to guest arrival to ensure cleanliness and ambiance.</li><li>Ensure accurate food presentation and garnishing.</li><li>Maintain orderliness in both front- and back-of-house areas.</li><li>Oversee staff closing duties and provide performance feedback to management.</li><li>Complete required paperwork and closing responsibilities.</li></ul> Supervisory Duties The Banquet Captain carries out supervisory responsibilities according to company policies and applicable laws. Duties include training staff, assigning work, evaluating performance, and resolving employee issues. Qualifications <ul><li>High school diploma or GED required.</li><li>At least one year of experience as a banquet server or banquet captain.</li><li>Food Handler's and Alcohol Awareness Certificates preferred.</li><li>Previous supervisory experience preferred.</li></ul> Skills & Abilities <ul><li>Strong verbal and written communication skills.</li><li>Ability to make quick and accurate decisions. ]</li><li>Ability to manage multiple projects and meet strict deadlines.</li><li>Ability to work under minimal supervision.</li><li>Flexible availability, including nights, weekends, holidays, and extended hours.</li><li>Professional appearance and attitude.</li></ul> Physical Requirements <ul><li>Ability to lift and carry up to 20 lbs for up to 10 minutes.</li><li>Frequent reaching, standing, walking, and stooping.</li><li>Work may occur indoors or outdoors depending on event needs.</li></ul> Computer Skills Basic computer proficiency required. Why Join Us? The Oklahoma City Convention Center is committed to providing a high-quality hospitality experience for guests and a supportive, team-oriented work environment for staff. We offer opportunities for leadership development, growth, and an exciting, fast-paced workplace. Equal Opportunity Employer Legends Global is an Equal Opportunity/Affirmative Action employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

AEG Presents

Banquet Captain

Beverages

Communication Skills

Consulting

Cook Dishes

Corporate Compliance

Corporate Policies

Equipment Maintenance/Repair

Food Presentation

Food and Beverage Industry

High School Diploma

Leadership

Lift/Move 20 Pounds

Multitasking

People Management

Performance Management

Presentation/Verbal Skills

Problem Solving Skills

Project/Program Management

Staff Requirements

Staff Training

Team Player

Time Management

Training/Teaching

Workplace Issues

Writing Skills

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Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. Utilize IT service management platforms such as ServiceNow or similar tools to manage queues, monitor SLA compliance, produce operational metrics, and identify recurring issues requiring structural fixes.

YEAR

Position OverviewThe Incident Manager, Mid leads the full lifecycle of IT incidents and service requests to restore normal operations quickly and minimize disruption to mission-critical systems. This role oversees day-to-day execution of the incident management process, ensuring consistent logging, categorization, prioritization, and escalation in alignment with organizational policies and service objectives. The position coordinates cross-functional technical teams, vendors, and stakeholders during active incidents, while driving post-incident reviews and trend analysis to improve resilience and user experience in a federal IT environment.Key Responsibilities<ul><li>Lead daily execution of the incident management process, ensuring incidents and service requests are logged, categorized, prioritized, and escalated consistently in accordance with ITIL-aligned procedures.</li><li>Serve as incident lead for high-priority events, coordinating technical bridge calls, assigning actions, managing timelines, and maintaining clear ownership until services are fully restored.</li><li>Utilize IT service management platforms such as ServiceNow or similar tools to manage queues, monitor SLA compliance, produce operational metrics, and identify recurring issues requiring structural fixes.</li><li>Interpret monitoring alerts and operational dashboards across infrastructure, application, and network domains to validate incidents, assess impact and urgency, and prioritize response activities.</li><li>Produce and present concise incident communications for technical and business audiences, including impact summaries, real-time status updates, and final incident reports using business-relevant language.</li><li>Lead structured post-incident reviews, drive root cause follow-up with resolver teams, and track corrective and preventative actions through closure to prevent recurrence.</li><li>Identify process bottlenecks and tooling gaps within incident management and propose pragmatic improvements that enhance speed, quality, and consistency of response while integrating with problem and change management.</li></ul>Required Qualifications<ul><li>Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field, or equivalent relevant work experience.</li><li>4-7 years of experience in IT operations, service management, or related roles with direct accountability for leading incident management activities in an enterprise or government IT environment.</li><li>Strong understanding of ITIL principles and incident management best practices, including incident models, impact and urgency assessment, and defined escalation paths.</li><li>Demonstrated proficiency with incident management tools and IT service management platforms (such as ServiceNow or comparable solutions), including use of dashboards and reports to track SLAs and trends.</li><li>Proven ability to manage multiple concurrent incidents effectively, coordinate cross-functional technical teams and vendors, and maintain composure in high-pressure situations.</li><li>Excellent problem-solving, analytical, communication, and interpersonal skills, with the ability to tailor messages to both technical and business stakeholders.</li><li>Active SECRET clearance or ability to obtain and maintain required background investigation; U.S. citizenship required.</li></ul>Preferred Qualifications<ul><li>ITIL Foundation or higher-level IT service management certification.</li><li>Experience owning major incident management in a large enterprise or federal IT operations environment, including responsibility for major incident runbooks and coordination models.</li><li>Hands-on experience configuring or optimizing ITSM workflows, automations, and reporting to support continuous improvement.</li></ul>Compensation RangesCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.EEO RequirementsIt is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.Physical RequirementsThe physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.DisclaimerThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.$79,400 - 135,000EEO RequirementsIt is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

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Captain Jobs in Oklahoma City, OK

Banquet Captain AEG Presents

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