Receive, and input client orders into internal project management system Request source assets from clients via email or via client systems Maintain production schedule based on client needs, due dates, and SLA Liaise with internal operations teams to ensure deadlines and client specifications are met Verify ingested assets meet minimum requirements and reject if they do not Ingest inbound source files to internal production servers Maintain asset repositories to ensure proper cataloging and archival of assets Provide daily updates on project statuses to local and overseas Account Management teams Communicate customer feedback to Account Management team Escalate rejections and/or delays in production to Account Managers File tickets for external rejections Perform other basic administrative duties as required. It was developed to address the challenges facing studios and content owners due to rising costs, complexity, and scale, by replacing manual, labor-intensive workflows with an intelligent, end-to-end system that works across hundreds of global FAST, AVOD, SVOD and CTV platforms via the product suite - Dispatch (content onboarding and delivery), Blueprint (app building), and Insights (analytics) - which provides real-time control, transparency, scalability, and operational efficiency.