Verify eligibility and insurance benefits for requested procedures and medications (including prior authorizations for medications), confirming and obtaining appropriate authorization for office visits and procedures, informing patients of their financial responsibility before their appointment, and sending out confirmation letters with appropriate preparation instructions. Knowledge of practices and protocols related to medical office procedures (i.e., medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.)Strong oral and written communication skills to effectively communicate with patients of varying ages, diagnosis, and multicultural backgrounds.