WORK SCHEDULE** + 40% FTE (16 hours per week) + Variable Shift + Onsite position at Harborview Medical Center **POSITION HIGHLIGHTS** + Act as patient advocate, independently review patient concerns for appropriate action, provide scheduling for counseling with funding options; perform work that supports the patient financial services and patient relations goals of the hospital + Provide prompt and courteous insurance clearance service using your excellent communication skills with internal and external customers + Be a part of a team dedicated to supporting UW Medicine where Patients Are First **DEPARTMENT DESCRIPTION** + The UW Medicine Insurance Eligibility and Counseling Services Department (IECS) functions in assisting patients to apply for appropriate funding/insurance; obtaining and verifying the insurance coverage and benefits for facility and professional services, which may include emergency services, inpatient hospitalization, transportation, rehab, therapies, nursing home placement, home health care/durable equipment, outpatient surgeries, clinical visits, and specialized procedures; also with application and verifying L&I, Crime Victims and other coverages. + Our team values excellent customer service, timely response, accurate authorization, and courteous processing of calls **PRIMARY JOB RESPONSIBILITIES** + Schedule patients and determine appropriate financial assistance opportunities + Manage all aspects of UW Medicine's Financial Assistance front-desk processes + Appropriately access patient's needs and potential funding + Document the progress of each case in Epic notes + Act as a liaison to the billing department + Demonstrates knowledge and understanding of patient privacy rights + Accesses and uses the minimum necessary patient identifiable information to perform job responsibilities and duties for authorized purposes only **REQUIREMENTS** + High school diploma or GED certificate + One year of experience in a medical office setting + An equivalent combination of education and experience may substitute for stated requirements **ABOUT UW MEDICINE - WHERE YOUR IMPACT GOES FURTHER** UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center.