As Team Leads, will act as liaisons between the Police Department and the District Attorney's offices of Collin, Dallas, and Denton Counties, and the Texas Department of Public Safety; respond to high-level requests from these agencies by tasking appropriate personnel with follow-up work, reviewing any reported discrepancies and managing corrective actions by assigned team; receive and disseminate new business practices and requirements imposed on the Police Department by these agencies; act to modify or create business practices for assigned team in response to these new impositions; manage the fulfillment of Open Records Requests and lawful subpoenas by delegating tasks, monitoring progress, liaison with other department units and city departments, and review the final product; respond to high-level requests for data from Police Department Command Staff that fall under assigned team's duties; respond to complaints involving the Business Services Unit. KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge of administrative support principles and practices in assigned area of responsibility;Knowledge of modern office procedures, methods, and equipment;Knowledge of filing procedures and practices;Knowledge of report preparation techniques;Skilled in providing customer service to various customersSkilled in reading, interpreting, applying, and explaining rules, regulations, policies, and procedures;Skilled in preparing and processing a variety of documents and forms;Skilled in performing basic mathematical calculations;Skilled in maintaining records;Skilled in maintaining sensitive and confidential information;Skilled in handling multiple tasks simultaneously;Skilled in prioritizing and organizing tasks;Skilled in keyboarding;Skilled in operating a variety of modern office equipment;Skilled in operating a computer and related software applications;Skilled in communicating effectively with a variety of individuals.