5+ years in Customer Success or Account Management, with 2+ years managing CSMs or frontline customer-facing teams A proven player-coach: you lead by example while enabling others to succeed Track record of high-touch onboarding and expansion motions in SMB and mid-market Expertise in creating structure from ambiguity-using data, systems, and coaching to drive repeatable outcomes Strong communicator with a bias for clarity, urgency, and action Deep empathy for customers-and for the CSMs who serve them Bonus: familiarity with fintech, SaaS, or operations-heavy customer segments. On Target Earnings: $120,000 - $140,000 Equity grant: commensurate with level determined at the discretion of the company, with meaningful potential upside given the company's early stage Benefits overview: Medical, dental and vision insurance Unlimited paid time off (vacation, personal well-being, paid holidays) Paid parental leave $400 accessories allowance for home office setup to be spent on a keyboard, mouse, headphones, etc.