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This role ensures passengers comply with carry-on regulations before entering the boarding area, while maintaining excellent customer service and operational efficiency. The Carry-On Compliance Agent is responsible for enforcing the airline’s 1+1 carry-on baggage policy and identifying oversized luggage at designated checkpoint areas.

OverviewThe Carry-On Compliance Agent is responsible for enforcing the airline’s 1+1 carry-on baggage policy and identifying oversized luggage at designated checkpoint areas. This role ensures passengers comply with carry-on regulations before entering the boarding area, while maintaining excellent customer service and operational efficiency.Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit <a href="https://wpe-media.abm.com/wp-content/uploads/AnnualBenefitFlyers/Recruiting%20Flyer%20-%20Frontline.pdf" rel="nofollow noopener noreferrer" target="_blank">ABM Employee Benefits | Front Line Team Members</a>A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 88H, 88M, LS, 0431, 2T2X1 Responsibilities<ul><li>Enforce the airline’s 1+1 carry-on baggage policy consistently and professionally. </li><li>Identify oversized or excess carry-on items. </li><li>Direct non-compliant passengers to the JetBlue ticket counter for baggage resolution. </li><li>Monitor and manage the designated compliance area to maintain orderly passenger flow. </li><li>Provide clear instructions and courteous assistance to passengers regarding baggage policies. </li><li>Communicate effectively with airline personnel and airport staff regarding operational concerns. </li><li>Maintain professionalism in a fast-paced airport environment. </li><li>Report issues, incidents, or customer concerns to supervisors as needed. </li></ul>Qualifications<ul><li>Excellent customer service and communication skills. </li><li>Ability to work independently with minimal supervision. </li><li>Ability to remain calm and professional during high-volume passenger interactions. </li><li>Prior airport, airline, security, or customer service experience preferred. </li><li>Ability to stand for extended periods and work in a busy airport environment. </li><li>Flexible availability, including early mornings, evenings, weekends, and holidays. </li></ul>Work Environment:<ul><li>Airport terminal environment. </li><li>High passenger traffic and continuous public interaction. </li><li>Standing and walking for extended periods may be required.</li></ul>

ABM offers a wide variety of service-related positions, including electricians, HVAC technicians, security officers, parking attendants, and cleaning jobs. ABM cares about your success.

We provide training so that you learn new job skills and take pride in the quality service you're giving to clients. You'll look like the trained professional you are when you wear a ABM uniform.For your health and safety, we use non-toxic cleaning products and up-to-date equipment.

Our internal training program focuses on teaching you the skills and processes that have helped many of our employees starting out as a janitor, cashier, security officer or building engineer grow into various management roles throughout the company. These jobs aren't your everyday at ABM; they are careers.

Thousands of commercial, industrial, government and retail clients look to ABM for consistent quality service that meets their specialized facility service needs including commercial cleaning and maintenance, facility engineering, energy efficiency, parking and security services.

With fiscal 2011 revenues of approximately $4.2 billion and nearly 100,000 employees, our 300+ offices across the U.S. and various international locales enable us to provide custom facility solutions to sites of all sizes — from neighborhood banks and schools to the largest and most complex facilities, such as corporate office parks and major airports.

With more than 300+ offices located throughout the country, we are always accepting applications for janitorial maintenance, landscaping gardeners, security guards, parking attendants, shuttle drivers and building engineers.

ABM IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER (MINORITY/FEMALE/VETERAN/DISABILITY)

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