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Qualifications: BA bachelor's degree in applied science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 7 years direct experience with repair of laboratory equipment OR Associate Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 10 years direct experience with repair of laboratory equipment OR High School Diploma plus 15+ years direct experience with repair of laboratory equipment. Hartford, Connecticut | Albany, New York | Annapolis, Maryland | Atlanta, Georgia | Baton Rouge, Louisiana | Boise, Idaho | Boston, Massachusetts | Charleston, West Virginia | Columbia, South Carolina | Columbus, Ohio | Dover, Delaware | Remote.

Critical Resolution Engineer- Organic at PerkinElmerSkip to main contentWorking at PerkinElmer | Jobs and Careers at PerkinElmer<ul><li>Saved Jobs 0</li><li>Log in</li></ul>Menu<ul><li>Working Here</li><li>People Experience</li><li>Meet Our People</li><li>Search Jobs & Apply</li><li>Remote Job Openings</li><li>Recruitment Fraud Alert</li><li>Saved Jobs 0</li><li>Log in</li></ul>We are aware that fraudulent job offers are circulating on social media. Perkinelmer does not engage in email interviews, does not requests fees payments and only communicates through our secured enterprise management system. Please note that legitimate emails will always come from a 'perkinelmer.com' email address.What is Recruitment Fraud? Recruitment fraud is a sophisticated scam offering fake job opportunities to job seekers. This type of fraud is normally carried out through e-mails or social sites by an individual claiming to be from the company. These fraudsters often request recipients to complete employment forms requiring that you provide your personal identifying information. The scammer may even conduct an "interview" with the job seeker through a virtual conferencing platform and will often request that the job seeker make a payment as part of their fake recruiting process. How to identify Recruitment Fraud? Please note that PerkinElmer DOES NOT: Send job offers from free email providers such as Yahoo, Google, etc. Some scammers try to use email addresses that have PerkinElmer in the name, such as perkinelmerjobs.com, however, these are not legitimate emails. Present job offers without an employment application, an interview and a discussion with the hiring manager. Request payments or any type of personal data, such as credit card information, from prospective candidates for employment. Authorize anyone to collect money or arrive at any monetary arrangement in return for a job at PerkinElmer. Require background screening on job applicants prior to being interviewed. All background screenings are conducted in accordance with applicable law and at appropriate times during the recruitment process, not prior to an interview. What to do if you are approached? Do not send any money or provide any personal information. Please contact the FBI's Internet Crimes Complaint Center at this link to report the internet scam: <a href="https://www.ic3.gov/Home/ComplaintChoice" rel="nofollow">https://www.ic3.gov/Home/ComplaintChoice</a>. The FBI's IC3 aggregates criminal events and conducts analyses to prosecute these crimes. CloseDon't ask what's next. Define it. Step up, stand out and make a Statement.KeywordsLocationSearch JobsCheck out this locationShare<ul><li>Email</li><li>LinkedIn</li><li>X</li><li>Facebook</li></ul>Critical Resolution Engineer- OrganicHartford, Connecticut | Albany, New York | Annapolis, Maryland | Atlanta, Georgia | Baton Rouge, Louisiana | Boise, Idaho | Boston, Massachusetts | Charleston, West Virginia | Columbia, South Carolina | Columbus, Ohio | Dover, Delaware | RemoteSave for LaterApply NowResponsibilitiesLocation Hartford, Connecticut US Job ID REQ-057027Job Responsibilities:<ul><li>Complex issue resolution</li><li>Serve as the go-to expert for difficult or high-impact repairs across regional teams, with reduced expectations for routine work</li><li>Support the field through remote guidance or on-site assistance when needed, with shadowing by local CSE to build skillset</li><li>Partner with Tech Services to close escalations quickly and effectively</li><li>Teaching & coaching</li><li>Deliver in person training to new CSEs to help them build competence in key maintenance events and basic repairs</li><li>Develop and deliver in person refresher & advanced training for experienced CSEs looking to further build skillset</li><li>Provide input to technical services team on training course content & format to accelerate skill development</li><li>Provide on-the-job training to new CSEs or CSEs learning a new product line</li><li>Identify skill gaps and work with area managers to track progress of new and developing CSEs, including certifying CSE product line readiness</li><li>Service Excellence</li><li>Work with technical services & area managers to reduce repeat visits and increase first-time fix performance across the region</li><li>Identify repeat issues & escalate to quality and technical services to investigate</li><li>Provide input on product performance issues and preventive support recommendations in collaboration with technical services (SDB's, improved PM checklists, product gaps & issues, design for service)</li><li>Partner with regional leaders to optimize service performance at key accounts</li></ul>Critical Skills:<ul><li>Aptitude for technical critical thinking, practical problem solving and attention to detail</li><li>Expertise in PerkinElmer products, hardware, and software across several product lines</li><li>Strong interpersonal, written, and verbal skills, demonstrating the ability to communicate information clearly and accurately in a classroom setting</li><li>Ability to create technical guides and written instructions for field engineers</li><li>Outstanding customer service skills complemented by an ability to listen to and interpret client requests</li><li>Excellent team player with a customer satisfaction focus</li><li>Ability to follow and create written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, and work safely with potential hazards</li></ul>Qualifications:<ul><li>BA bachelor's degree in applied science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 7 years direct experience with repair of laboratory equipment OR Associate Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 10 years direct experience with repair of laboratory equipment OR High School Diploma plus 15+ years direct experience with repair of laboratory equipment</li><li>This role requires up to 50% travel, to support escalations, new-hire development, key account stability, and complex installations. Travel will vary by month depending on business needs and will be focused on high-impact work rather than routine service calls.</li><li>Expertise in PerkinElmer Organic products, including hardware and software.</li><li>Certification on relevant laboratory equipment</li><li>Knowledge of laboratory safety practices as defined by the Company and/or the customer's site safety code.</li><li>Valid driver's license and safe motor vehicle operation</li></ul>Working Environment:<ul><li>Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory</li><li>Job pace may be fast and job demands may be high</li><li>Must be able to remain in a stationary position more than 25% of the time</li><li>Ability to occasionally move between labs, corridors, adjoining rooms, and buildings onsite. Frequently operating on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function</li><li>Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds)</li><li>Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position</li><li>Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer</li><li>Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste</li><li>Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, and hazardous chemicals</li><li>May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against hazards present in the laboratory environment</li></ul>Apply NowPerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. 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Critical Resolution Engineer- Organic PerkinElmer US LLC

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