Experience with Loan Origination Systems (Encompass, Empower, OpenClose, BSSI), AI/OCR/IDP platforms, workflow automation in regulated financial services, mortgage QC processes, and tools like Salesforce, Gainsight, Jira, Confluence, or Tableau/Power BI is a strong plus. Own deep, trusted relationships with C-suite, VP, and Director-level stakeholders across operations, technology, and compliance within mortgage lenders, servicers, and IMBs, serving as the single point of contact for post-sales activities, escalations, and structured QBRs/EBRs that demonstrate quantifiable ROI.