As an institution, Denver Health is a nationally recognized integrated health care system that includes a large safety-net acute-care hospital, an acclaimed Level 1 trauma center (Ernest E Moore Shock Trauma Center), a large network of community health centers, the city and county public health department (Denver Public Health), the sole city-wide advanced life support EMS agency (Denver Paramedics), and a regional poison center (Rocky Mountain Poison and Drug Center). 2. Focus on Superior Patient Care by (1) practicing evidence-based, high-quality state-of-the art medicine, (2) encourage increased patient understanding, involvement in care, and treatment decisions, (3) achieve and maintain optimal patient access, (4) insist on departmental focus on superior patient service, and (5) participate in or support education and research.