OTHER

FEED

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Create New Patients in computer and forward necessary paperwork to facilitate appointment when patient arrives. Schedule/Reschedule appointments for patients according to established guidelines.

Warm, outgoing, authentic, passionate and inspiring?  Come join our team!OVERVIEW<ul><li>Answering phones in a professional manner, and routing calls as necessary</li><li>Provide excellent customer service</li><li>Schedule/Reschedule appointments for patients according to established guidelines</li><li>Create New Patients in computer and forward necessary paperwork to facilitate appointment when patient arrives</li><li>Retrieve voicemail messages and route to appropriate staff</li><li>Manage website email and portal requests</li><li>Manage electronic patient correspondence with integrated messaging system</li><li>Retrieve / manage electronic faxes through EMR system and route to appropriate staff</li><li>Review signed HIPAA form for compliance </li><li>Obtain / verify insurance eligibility prior to scheduling</li><li>Shred confidential documents</li><li>Assist office with administrative tasks as requested as time allows</li></ul> SKILLS REQUIRED<ul><li>Good communication, organizational and multi-tasking skills</li><li>Ability to adapt to changes in the workplace, duties and office policies</li><li>General computer knowledge with high level skills to adapt to office software</li></ul>EDUCATION

West Des Moines OBGYN Associates, PC

Front Office Medical Phone Receptionist

Administrative Skills

Calendar Management

Communication Skills

Customer Support/Service

Electronic Medical Records

Email Management/Administration

Fax Machines

HIPAA (Health Insurance Portability and Accountability Act)

Internet Portal

Mail Processing

Medical Office Administration

Messaging Technology

Multitasking

Organizational Skills

System Integration (SI)

Telephone Skills

Voice Mail

Website Management

Talent Acquisition

Overview:
UnityPoint ClinicExperience Specialist/Receptionist - Norwalk Family MedicineMonday-Friday 8:00AM-5:00PMFull Time Benefits As an Experience Specialist/Receptionist, you are the first point of contact for patients and visitors, playing a vital role in creating a welcoming and professional environment. You will manage front desk responsibilities while ensuring a smooth and positive experience for everyone who enters the clinic. Your role blends administrative support with exceptional customer service to support the overall efficiency and reputation of our healthcare team.

Why UnityPoint Health?:
At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      <ul style="margin: 0px; padding: 0px; font-family: verdana;"><li style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 12pt; font-family: Verdana, Verdana_MSFontService, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">Expect paid time off, parental leave, 401K matching and an employee recognition program.   </li></ul><ul style="margin: 0px; padding: 0px; font-family: verdana;"><li style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 12pt; font-family: Verdana, Verdana_MSFontService, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1">Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  </li></ul><ul style="margin: 0px; padding: 0px; font-family: verdana;"><li style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 12pt; font-family: Verdana, Verdana_MSFontService, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1">Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   </li></ul>With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities:
<ul><li>Extends a professional welcome to all patients and visitors, providing information on services and procedures.  </li><li>Serves as the first point of contact for patients and visitors, caters to general patient interactions, assisting with check-in and check-out, ensuring a smooth and efficient registration process.  </li><li>Guides patients to appropriate departments, clinics, or service areas.  </li><li>Keeps patients and families updated about wait times, physician availability, and procedural delays.  </li><li>Assists patients in completing paperwork, including consent forms, intake forms, and insurance documentation.  </li><li>Addresses general patient inquiries, concerns, and complaints with empathy and escalates complex or urgent matters to experience specialist II.  </li><li>Offers guidance on charges, payment processes, insurance procedures, and provides non-medical information to patients if needed. </li><li>Supports in maintaining latest patient records in the EMR system, ensuring data accuracy.  </li><li>Answers incoming calls, providing basic information and forwarding calls to the concerned department.  </li><li>Ensures all patient interactions and data handling comply with confidentiality regulations and UPH standards.  </li><li>Participates in training programs to stay updated on best practices in patient care and healthcare regulations. </li></ul>

Qualifications:
<ul style="margin-top: 0in;"><li>High School Diploma or GED required</li><li>1+ year of customer service or front desk experience preferred (healthcare setting is a plus)</li><li>Excellent interpersonal, communication, and problem-solving skills</li><li>Strong attention to detail and ability to multitask in a fast-paced environment</li><li>Basic proficiency in computer systems and software, including Microsoft Office and scheduling platforms</li><li>Professional appearance and demeanor</li></ul>

UnityPoint Health

Experience Specialist/Receptionist: Norwalk Family Medicine

Best Practices

Computer Skills

Computer Software

Computer Systems

Data Quality

Detail Oriented

Family Medicine

Healthcare

High School Diploma

Informed Consent

Insurance Documentation

Interpersonal Skills

Medical Records

Microsoft Office

Patient Assessment

Patient Care

Problem Solving Skills

Record Keeping

Regulations

Training Program

Tuition Reimbursement

[AW]-iCims

Overview:
UnityPoint ClinicExperience Specialist/Receptionist - Parks Internal MedicineMonday-Friday 8:00AM-5:00PMFull Time Benefits As an Experience Specialist/Receptionist, you are the first point of contact for patients and visitors, playing a vital role in creating a welcoming and professional environment. You will manage front desk responsibilities while ensuring a smooth and positive experience for everyone who enters the clinic. Your role blends administrative support with exceptional customer service to support the overall efficiency and reputation of our healthcare team.

Why UnityPoint Health?:
At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      <ul style="margin: 0px; padding: 0px; font-family: verdana;"><li style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 12pt; font-family: Verdana, Verdana_MSFontService, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">Expect paid time off, parental leave, 401K matching and an employee recognition program.   </li></ul><ul style="margin: 0px; padding: 0px; font-family: verdana;"><li style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 12pt; font-family: Verdana, Verdana_MSFontService, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1">Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  </li></ul><ul style="margin: 0px; padding: 0px; font-family: verdana;"><li style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 12pt; font-family: Verdana, Verdana_MSFontService, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1">Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   </li></ul>With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities:
<ul><li>Extends a professional welcome to all patients and visitors, providing information on services and procedures.  </li><li>Serves as the first point of contact for patients and visitors, caters to general patient interactions, assisting with check-in and check-out, ensuring a smooth and efficient registration process.  </li><li>Guides patients to appropriate departments, clinics, or service areas.  </li><li>Keeps patients and families updated about wait times, physician availability, and procedural delays.  </li><li>Assists patients in completing paperwork, including consent forms, intake forms, and insurance documentation.  </li><li>Addresses general patient inquiries, concerns, and complaints with empathy and escalates complex or urgent matters to experience specialist II.  </li><li>Offers guidance on charges, payment processes, insurance procedures, and provides non-medical information to patients if needed. </li><li>Supports in maintaining latest patient records in the EMR system, ensuring data accuracy.  </li><li>Answers incoming calls, providing basic information and forwarding calls to the concerned department.  </li><li>Ensures all patient interactions and data handling comply with confidentiality regulations and UPH standards.  </li><li>Participates in training programs to stay updated on best practices in patient care and healthcare regulations. </li></ul>

Qualifications:
<ul style="margin-top: 0in;"><li>High School Diploma or GED required</li><li>1+ year of customer service or front desk experience preferred (healthcare setting is a plus)</li><li>Excellent interpersonal, communication, and problem-solving skills</li><li>Strong attention to detail and ability to multitask in a fast-paced environment</li><li>Basic proficiency in computer systems and software, including Microsoft Office and scheduling platforms</li><li>Professional appearance and demeanor</li></ul>

Experience Specialist/Receptionist: Parks Internal Medicine

Internal Medicine

Overview:
UnityPoint ClinicExperience Specialist/Receptionist - Ingersoll Urgent CareMonday, Tuesday, Friday 8:00AM-8:00PM, every other Sunday 8:00AM-4:00PMFull Time Benefits As an Experience Specialist/Receptionist, you are the first point of contact for patients and visitors, playing a vital role in creating a welcoming and professional environment. You will manage front desk responsibilities while ensuring a smooth and positive experience for everyone who enters the clinic. Your role blends administrative support with exceptional customer service to support the overall efficiency and reputation of our healthcare team.

Why UnityPoint Health?:
At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      <ul style="margin: 0px; padding: 0px; font-family: verdana;"><li style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 12pt; font-family: Verdana, Verdana_MSFontService, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">Expect paid time off, parental leave, 401K matching and an employee recognition program.   </li></ul><ul style="margin: 0px; padding: 0px; font-family: verdana;"><li style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 12pt; font-family: Verdana, Verdana_MSFontService, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1">Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  </li></ul><ul style="margin: 0px; padding: 0px; font-family: verdana;"><li style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 12pt; font-family: Verdana, Verdana_MSFontService, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1">Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   </li></ul>With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities:
 <ul style="margin-top: 0in;"><li>Greet patients and visitors with warmth and professionalism, creating a welcoming environment</li><li>Check patients in and out, verify personal and insurance information, and update records as needed</li><li>Schedule, confirm, and manage patient appointments using the clinic's electronic health record (EHR) system</li><li>Answer incoming phone calls, respond to inquiries, and direct calls to the appropriate departments</li><li>Collect and process payments, issue receipts, and assist with billing questions</li><li>Maintain confidentiality of all patient records and comply with HIPAA regulations</li><li>Monitor the waiting area to ensure cleanliness, comfort, and an organized flow of traffic</li><li>Coordinate with clinical staff to manage patient flow and minimize wait times</li><li>Perform general administrative duties such as data entry, filing, faxing, and scanning documents</li><li>Assist in onboarding new patients and educating them on clinic policies and procedures</li></ul>

Qualifications:
<ul style="margin-top: 0in;"><li>High School Diploma or GED required</li><li>1+ year of customer service or front desk experience preferred (healthcare setting is a plus)</li><li>Excellent interpersonal, communication, and problem-solving skills</li><li>Strong attention to detail and ability to multitask in a fast-paced environment</li><li>Basic proficiency in computer systems and software, including Microsoft Office and scheduling platforms</li><li>Professional appearance and demeanor</li></ul>

Experience Specialist/Receptionist: Ingersoll Urgent Care

Billing

Data Entry

Fast Food

Insurance

Medical Record System

Onboarding

Patient Confidentiality

Patient Education

Urgent Care

Overview:
UnityPoint ClinicExperience Specialist/Receptionist - Lakeview OB/GYN36 hours/week; 7:30AM-5:00PMFull Time Benefits As an Experience Specialist/Receptionist, you are the first point of contact for patients and visitors, playing a vital role in creating a welcoming and professional environment. You will manage front desk responsibilities while ensuring a smooth and positive experience for everyone who enters the clinic. Your role blends administrative support with exceptional customer service to support the overall efficiency and reputation of our healthcare team.

Why UnityPoint Health?:
At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      <ul style="margin: 0px; padding: 0px; font-family: verdana;"><li style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 12pt; font-family: Verdana, Verdana_MSFontService, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">Expect paid time off, parental leave, 401K matching and an employee recognition program.   </li></ul><ul style="margin: 0px; padding: 0px; font-family: verdana;"><li style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 12pt; font-family: Verdana, Verdana_MSFontService, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1">Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  </li></ul><ul style="margin: 0px; padding: 0px; font-family: verdana;"><li style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 12pt; font-family: Verdana, Verdana_MSFontService, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1">Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   </li></ul>With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities:
 <ul style="margin-top: 0in;"><li>Greet patients and visitors with warmth and professionalism, creating a welcoming environment</li><li>Check patients in and out, verify personal and insurance information, and update records as needed</li><li>Schedule, confirm, and manage patient appointments using the clinic's electronic health record (EHR) system</li><li>Answer incoming phone calls, respond to inquiries, and direct calls to the appropriate departments</li><li>Collect and process payments, issue receipts, and assist with billing questions</li><li>Maintain confidentiality of all patient records and comply with HIPAA regulations</li><li>Monitor the waiting area to ensure cleanliness, comfort, and an organized flow of traffic</li><li>Coordinate with clinical staff to manage patient flow and minimize wait times</li><li>Perform general administrative duties such as data entry, filing, faxing, and scanning documents</li><li>Assist in onboarding new patients and educating them on clinic policies and procedures</li></ul>

Qualifications:
<ul style="margin-top: 0in;"><li>High School Diploma or GED required</li><li>1+ year of customer service or front desk experience preferred (healthcare setting is a plus)</li><li>Excellent interpersonal, communication, and problem-solving skills</li><li>Strong attention to detail and ability to multitask in a fast-paced environment</li><li>Basic proficiency in computer systems and software, including Microsoft Office and scheduling platforms</li><li>Professional appearance and demeanor</li></ul>

Experience Specialist/Receptionist: Lakeview OB/GYN

Fleur Pet Hospital is a locally owned, full-service veterinary clinic dedicated to providing compassionate, high-quality care for pets and peace of mind for their families. How to Apply: If you're ready to take ownership of the front desk and play a key role in both client experience and clinic operations, we'd love to meet you.

Lead Receptionist – Fleur Pet Hospital | Des Moines, IAFleur Pet Hospital is a locally owned, full-service veterinary clinic dedicated to providing compassionate, high-quality care for pets and peace of mind for their families. Our team values kindness, respect, and teamwork. We treat each pet as our own and every client as a valued partner in their pet's health.We're looking for an experienced, dependable Lead Receptionist to take ownership of our front desk operations. This role is ideal for someone who enjoys client interaction while also handling the behind-the-scenes responsibilities that keep a clinic running smoothly.About Fleur Pet HospitalFleur Pet Hospital is your trusted veterinarian providing wellness exams, emergency care, microchipping, vaccinations, dental care, and more for cats, dogs, rabbits, pocket pets, avians, and pot-bellied pigs in Des Moines, Indianola, Norwalk, Runnells, Altoona, Carlisle, Urbandale, and West Des Moines.Located in the heart of Des Moines, we've been serving local families and their pets for decades. We're proud of our friendly atmosphere, high medical standards, and genuine connection with our community. Every team member plays a role in making our hospital a place clients and pets trust.What You'll Do<ul><li>Serve as the primary point of contact for client service and front desk operations</li><li>Deliver a consistent, high-quality client experience from check-in to check-out</li><li>Answer phones, schedule appointments, and manage client communications</li><li>Oversee appointment flow and help maintain an efficient daily schedule</li><li>Assist with staff scheduling using Stripe</li><li>Order clinic supplies and pet food, and manage inventory levels</li><li>Enter invoices and maintain accurate financial and inventory records</li><li>Process payments and assist with billing inquiries</li><li>Keep the reception area clean, organized, and welcoming</li></ul>What We're Looking For<ul><li>Previous experience in a veterinary, medical, or high-volume customer service setting</li><li>Strong organizational and problem-solving skills</li><li>Ability to multitask and stay composed in a fast-paced environment</li><li>Comfortable with computers, scheduling systems, and basic administrative tools</li><li>A professional, calm approach when handling client concerns</li><li>A genuine passion for animals and client care</li></ul>What We Offer<ul><li>Competitive pay based on experience</li><li>Paid time off and paid holidays</li><li>Employee discounts on veterinary services</li><li>A supportive, team-oriented environment</li><li>Opportunities for growth and increased responsibility</li></ul>How to Apply: If you're ready to take ownership of the front desk and play a key role in both client experience and clinic operations, we'd love to meet you. Submit your resume and tell us about your experience.

Clerical Jobs in Des Moines, IA

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Clerical Jobs in Des Moines, IA

Front Office Medical Phone Receptionist West Des Moines OBGYN Associates, PC

Experience Specialist/Receptionist: Norwalk Family Medicine UnityPoint Health

Experience Specialist/Receptionist: Parks Internal Medicine UnityPoint Health

Experience Specialist/Receptionist: Ingersoll Urgent Care UnityPoint Health

Experience Specialist/Receptionist: Lakeview OB/GYN UnityPoint Health

Lead Veterinary Receptionist at Fleur Pet Hospital Vetcelerator

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