Knowledge and Skills:• Excellent customer service skills• Aptitude to informally train end users with varying levels of technical knowledge• Ability to prioritize multiple tasks• Experience working effectively in a team environment• Verbal and written English skills, are necessary• Understanding of the requirements for installing & maintaining Windows 10, Microsoft Office 365 (local and web applications)• Working knowledge of Active Directory, MS Exchange Online, SharePoint, and OneDrive• Fluency with Anti-Virus and Anti-Malware tools, such as Kaspersky and Malwarebytes• Familiarity with TCP/IP, LAN, Wireless, and a variety other network configurations• Must be self-motivated, punctual, and organized• Documentation skills are critical. Vinfen''s 3,500 dedicated employees are experienced, highly-trained professionals who provide a full range of supportive living, health, educational, and clinical services in over 550 sites throughout Massachusetts and Connecticut.