3. Assist Group Senior Manager in partnering with key functional management within the Promotions Program Office and across product, marketing, lines of business, channels, IT, servicing, risk, governance, and other areas to develop and implement operational initiatives, readiness routines, and capability enhancements that support effective promotion delivery. Lead conversations with analytics, channel managers, servicing partners, and internal stakeholders to define operational measures that complement KPI/KRP tracking, assess operating model performance, and provide insights on process effectiveness, servicing trends, risk indicators, and improvement opportunities.