Our team builds and operates global, business-critical platforms within the AppleCare Sales, Service & Support space, serving direct Apple customers, Apple Service Providers, Resellers, Carriers, Self-Servicing Customers, Repair Centers, Mac Depots, Apple Retail Stores, and Apple Contact Centers. You will immerse yourself in the AppleCare sales, service, and support landscape to become the domain subject matter expert for this space - then apply that depth to convert ambiguous business problems into concrete technical architecture, working shoulder to shoulder with cross-functional business stakeholders and engineering teams from initial systems impact analysis through production delivery.