Required Education:High school diplomaPreferred Education:Associate or bachelor’s degreeRequired Skills and Experience:1–2 years of patient-facing experience in a clinical research, healthcare, or related medical settingCurrent CPR and First Aid certification from an accredited providerPreferred Skills and Experience:2+ years in a clinical role such as Emergency Medical Technician, Medical AssistantResponsibilities:Identify, develop, recommend, and implement moderately complex process development and process improvement solutions to optimize global trial workflow timelines (e.g., device return aging issues, status of open device issues/queries, etc.)Develop and execute device processes associated with clinical trialsEnsure compliance with regulations and manage the lifecycle of devices, while closely partnering with other internal key stakeholders (e.g., clinical study teams, Manufacturing Operations, Finance, Supply Chain, Quality, and Compliance groups) to develop and lead the execution of the device process, and ensure continuous process improvement of efficiency and accuracy of processes and proceduresVerify inventory and process device shipment to clinical sites within our shipping timeframe to Customer Service, Trade Compliance, and other relevant stakeholdersConfirm receipt of product with the clinical site and obtain copies of signed and dated packing slips. Monitor device inventory by coordinating with Supply Chain and Clinical SpecialistsDevelop timeline assessments (e.g., transition to new device system, system enhancements to meet supply and demand, etc.) in collaboration with clinical stakeholders in order to meet key study milestones and deadlinesEnsure documentation is archived appropriately within the record retention facility (e.g., Iron Mountain, clinicaltrial.gov)Track, manage, and coordinate clinical study invoice processing to ensure timely review, approval, and paymentGenerate reports on outstanding invoice payments for clinical study team reviewReview and ensure accuracy and completeness of clinical study files, enter into the computerized tracking system, and file/scan for archive, for multiple clinical research trialsMaintains current and active licensure and certification(s) to administer First Aid, BLS, and CPR for emergent needs in healthy volunteer clinical research studiesSupport clinical research laboratory operations as neededOther incidental duties as assigned **Only those lawfully authorized to work in the designated country associated with the position will be considered.**