You will attend to incoming customer requests and develop those into cross-selling and upselling opportunities You will follow up, qualify and respond to leads from different sources You will collaborate with other areas and sales teams and departments to develop opportunities and strategies to retain or recover lost customers You will conduct prospecting with defined target accounts, set up future meetings and develop sales opportunities You will conduct the necessary sales process to create value for the customer and each stakeholder You will identify and further develop contacts within each account You will prepare quotes for Fixed Price Services, Service Plans, and other services You will use business tools, such as Salesforce.com, CPQ (iQ2), ERP (BPCS), among others, to gather necessary customer information for quoting, follow-up and to record activities You will process orders received, maintaining the integrity of the post sales process by acquiring the necessary PO, documentation, approvals and contract review process You will help with upkeep the installed base information and customers records in both ERP (BPCS) and the CRM systems You will provide feedback to sales and marketing teams on market activity, competition and other relevant information You will conduct regular reviews with respective sales manager and CTS team You will contribute to team efforts, meetings and discussions To succeed, you need You have 2 years experience in the service business, prospecting and conducting systematic sales process.