OTHER

FEED

UNKNOWN

Today, DeKalb Regional is 134-beds and offers comprehensive services including cardiac catheterization, geriatric psychiatric services, women’s and children’s services, bariatric services, orthopedics services, and many more. Responsibilities: • Places outgoing calls for employee which requires operator assistance records such calls, answers questions regarding patient condition according to established procedure.

Overview:
Operates a switchboard or telephone console to route incoming calls and place outgoing calls. Relies on instructions and pre-established guidelines to perform the functions of the job. Oversees scheduling for Switchboard Operators.

Responsibilities:
• Places outgoing calls for employee which requires operator assistance records such calls, answers questions regarding patient condition according to established procedure • Answers “code phone” and pages appropriate information • Assists in processing mail and patient accounts as time permits • Answers incoming calls questions, direct visitors to patient rooms, etc. • Responsible for remaining aware of disaster plan and procedure to follow in the event of a drill or an actual disaster occurs • May enter data on records • Oversees scheduling of Switchboard Operators to ensure there is adequate coverage for the department • Efficiently utilizes resources and supplies.• Proficiently utilizes computer system to access patient information, email, and other required systems. • Successfully performs other duties as assigned. 

Qualifications:
Education Required: High School Diploma or GED Equivalent Experience: Minimum of 6 months customer service required. Knowledge of computers, and other standard office equipment required.

About Us:
DeKalb Regional Medical Center celebrated its 35th anniversary in October 2021. Throughout its history, the team of healthcare providers here have been proud to serve the people of Fort Payne, Alabama.Today, DeKalb Regional is 134-beds and offers comprehensive services including cardiac catheterization, geriatric psychiatric services, women’s and children’s services, bariatric services, orthopedics services, and many more. DeKalb Regional and its physicians serve patients from throughout Northeast Alabama and Western Georgia. DeKalb Regional is committed to providing quality care close to home. The hospital is accredited by The Joint Commission and the American College of Cardiology as a Primary Stroke Center and Chest Pain Center. It was also awarded the 2023 Get with the Guidelines Rural Stroke Bronze Quality Award from the American Heart Association. In fall of 2023, DeKalb Regional was one of seven hospitals in Alabama to receive an “A” grade from The Leapfrog Group. DeKalb Regional Medical Center has 500 employees and more than 100 members of the medical staff.

Huntsville Hospital Health System

Communications Representative - DeKalb PBX - PRN

Cardiology

Cerebral Vascular Accident

Customer Support/Service

Data Entry

Healthcare Providers

Hospital

Mail Processing

Medical Treatment

Office Equipment

PBX (Private Branch eXchange)

Place and Route

Telephone Skills

The Joint Commission (TJC)

[AW]-iCims

Conducts quarterly competitive market research including established communities and new/upcoming communities, product ranking and analysis and accurately reports data into the competitive market analysis tool. Interacts with all leads provided through multiple channels including advertising, public relations, referral, or personal contact and convert those leads into residents of the community using professional selling skills and our sales process.

TerraBella Senior Living proudly serves thousands of residents and families offering a full range of lifestyle and care options including Active Independent Living, Assisted Living, Memory Care, and short-term Respite. With a foundation rooted in purpose, hospitality, and connection, TerraBella fosters communities where both residents and Team Members thrive.As part of one of the largest senior living organizations in America, TerraBella communities have earned Great Place to Work® certifications from 2022–2026. At TerraBella, culture, growth, and heart define who we are. We continually aspire and invest in learning and development opportunities that support our team members’ professional growth, ensuring every team member has the tools to build a meaningful and rewarding career. POSITION SUMMARYThe Director of Sales (DOS) manages the sales operations of the community. The focus of the DOS is connecting with prospective residents through multi-communication platforms to inspire prospective residents to move into the community. The DOS connects with new inquiries, existing inquiries with the goal of converting these leads to move-ins to achieve occupancy targets. Utilizes industry trends, and knowledge of local competitors to create successful sales tactics. The success of the DOS is measured in multiple ways, including sales conversions, revenue optimization, move-ins, and average daily occupancy. Responsibilities:Sales<ul><li>Interacts with all leads provided through multiple channels including advertising, public relations, referral, or personal contact and convert those leads into residents of the community using professional selling skills and our sales process.</li><li>Builds customer focused relationships by advancing the lead through the sales process and gaining customer commitment.</li><li>Executes all facets of the Sales Playbook (Sales System) including proper discovery, overcoming objections, and closing techniques to achieve budgeted occupancy and net revenue.</li><li>Manages the sales tracking reports and provides daily updates and conveying all activities to the Executive Director</li><li>Conducts weekly strategy and advisory meetings with the Executive Director.</li><li>Communicates sales results to key stakeholders a minimum of one week.</li><li>Consistently conducts on-site walk throughs of the community to ensure the tour path and model rooms are ready for company.</li><li>Plans and executes local sales events to generate and convert leads.</li><li>Pulls management reports on sales activities, leads, move ins, conversions, and critical success factors. </li><li>Tracks leads, keeping accurate records on all leads and prospects and all sales activities using a CRM.</li><li>Collaborate with Executive Director and marketing teams in developing marketing tactics to achieve lead goals.</li></ul>Market Conditions<ul><li>Conducts quarterly competitive market research including established communities and new/upcoming communities, product ranking and analysis and accurately reports data into the competitive market analysis tool.</li><li>Prepare general market analysis and develop methodologies for tracking prospective residents and referral sources.</li><li>Identifies competitive opportunities and threats and presents strategic alternatives to the Executive Director and Regional Sales Leadership.</li><li>Demonstrates a strong understanding of the senior living industry and local market conditions.</li></ul>Revenue Optimization<ul><li>Strives to meet predetermined monthly sales goals.</li><li>Determines which revenue drivers to utilize, including pricing, incentives, inventory management, to optimize net revenue and achieve budget.</li><li>Uses selling skills with prospective residents to achieve “everyday matters” revenue optimization.</li><li>Analyze and interpret sales metrics to make recommendations on business operations to improve community NOI.</li><li>Provide expert advice to both prospective residents and both internal and external business partners.</li></ul>External Business Development<ul><li>Identifies and develops an effective network of non-paid referral sources to generate leads and move-ins.</li><li>Plans and executes monthly presentations to professional referral sources.</li><li>Leads monthly referral development meetings with ED and appropriate executive team members for the purpose of utilizing all community resources to expand the referral network.</li><li>Properly document all networking and professional referral sources in the CRM.</li></ul>Resident Move-In Process<ul><li>Reviews and facilitates the Move-In Packet with the resident and/or family.</li><li>Facilitates and coordinates the Resident Assessment with the clinical team.</li><li>Oversees and manages the move-in process to ensure a smooth transition into the community.</li><li>Ensures all state mandated paperwork and forms are completed on or before the move-in date by the family and/or resident.</li><li>Coordinates with ED, BOM and DHW the resident’s Administrative Files to ensure it is fully prepared according to state specific regulatory requirements, so lease signing is on the scheduled date without delays.</li></ul>Leadership and Development<ul><li>Keeps abreast of professional development in the field by reading, attending conferences and training sessions.</li><li>Always acts professionally and honestly in the representation of the Community concept of senior living.</li><li>Actively participates in all community leadership meetings and functions.</li><li>Other duties as assigned.</li></ul>Qualifications:<ul><li>Bachelor’s degree in marketing, Business, Public Relations, or related field preferred.</li><li>Two years in marketing/sales in senior living setting preferred.</li><li>Proficient in Microsoft Office (Word, Excel, Outlook, Power Point)</li><li>Experience working with sales CRM systems, tracking leads and sales activities.</li></ul>Why Join UsDiscovery Senior Living Earned Coveted Great Place to Work Certification for 2025-2026!A large part of what makes Discovery different from other companies in this industry is our willingness to embrace change. At Discovery Senior Living, we are constantly challenging how we are doing things to ensure the lifestyle we are offering our residents is absolutely the greatest value proposition in the marketplace. It’s just as important to us that the environment and culture for our team members are constantly refreshed. In addition, embracing and even encouraging change brings a never-ending supply of new energy to our business and our culture. That energy translates to other far-reaching positive impacts on our residents as well as our team members. Find out what makes working at Discovery unique in the world of senior living.  Discover Your Purpose! Our Culture & ValuesSo often, what brings people together is deeply rooted in who we are and what we stand for. At Discovery Senior Living, we’re unified by certain, core values, which we call our “Pillars of Excellence.” They make up the fabric of our company, and include TEAMWORK, INTEGRITY, PERFORMANCE, ACCOUNTABILITY, COMPASSION, HARD WORK and CREATIVITY. Individually, they are our virtues, and together, they make up a roadmap which helps us foster innovation and success. Benefits You’ll EnjoyFor eligible employees, we offer a comprehensive benefits package that includes competitive pay, medical, dental, vision, life, and disability insurance, paid time off and holidays, a 401(k) with employer match, paid training and career growth opportunities, wellness-related benefits, and additional support through our Employee Assistance Program (EAP).  Equal Opportunity EmployerWe are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. EOE D/V A Note to ApplicantsThis job description outlines the general nature and level of responsibilities for this role and is not an exhaustive list of all duties. Qualified individuals with disabilities, as defined by the ADA, must be able to perform the essential job functions with or without reasonable accommodation, as determined on a case-by-case basis. Agency PolicyWe do not accept unsolicited resumes from staffing agencies. Please refrain from contacting hiring managers directly. Employment Scam WarningWe only post jobs on our official careers site and accept applications through that platform. We do not conduct interviews via text or social media or ask for personal or banking information. Regulatory Compliance & Background ScreeningDiscovery Senior Living complies with all applicable federal, state, and local employment laws and regulatory requirements governing hiring practices, background screening, and workforce eligibility. Employment may be contingent upon successful completion of state-mandated and/or federally required background screenings, which may include criminal history checks, fingerprint-based screening, Level 2 background screening, registry verification, and other screenings required for healthcare and senior living roles with direct or indirect resident access. Certain positions may be subject to additional requirements under federal programs, including CMS, Medicare, and Medicaid regulations, as well as state-specific licensing or regulatory agencies. Screening requirements vary by role and jurisdiction, and candidates must meet all applicable standards as a condition of employment. These measures support regulatory compliance and help maintain a safe, secure environment for residents, families, and team members. Employment in Florida is contingent upon completion of a Level 2 background screening in accordance with Florida AHCA requirements. Applicants will be required to complete fingerprinting and background screening through the AHCA Clearinghouse. For more information, please visit: <a href="https://urldefense.com/v3/__https:/info.flclearinghouse.com/__;!!PIfy-9xbww!DeQVW6bfxYy3Kkn9cVfSDDYXJmNVyS96rU3RMjMyH7BReby1p62mEz1Ctv3L57yEhCkgEcwkoTsV0rbtIsVcVJKXJPTyMQ$" rel="nofollow" title="https://info.flclearinghouse.com/">https://info.flclearinghouse.com</a>. Thank you for your interest in TerraBella Senior Living careers.  If you have any questions about the position you are applying for, please contact the community directly. No agencies, please. We do not accept any unsolicited resumes from agencies under any circumstances. We receive inquiries from agencies daily. Agencies should not direct any inquiries or emails to hiring managers. Thank you.EOE D/V

Benton House of Douglasville

Director of Sales

Advertising and PR

American Health Care Association (AHCA)

Americans with Disabilities Act (ADA)

Analysis Skills

Assisted Living

Bill of Materials (BOM)

Budgeting

Business Development

Business Operations

Centers for Medicare and Medicaid Services (CMS)

Competitive Analysis/Strategy

Competitive Research

Conferences

Customer Relations

Customer Relationship Management (CRM)

Customer Relationship Management (CRM) Systems

DOS Operating System

Develop Methodologies

Diversity

Email Management/Administration

Healthcare

Industry/Trade Analysis

Inventory Management

Lead Generation

Leadership

Licensing

Maintain Compliance

Market Analysis

Market Research

Marketing

Medicaid

Medicare

Meet Sales Quota

Metrics

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft PowerPoint

Microsoft Word

Operational Improvement

Operations Management

Pricing

Process Improvement

Public/Media/Press/Analyst Relations

Record Keeping

Recruiting/Staffing Agency

Regional Sales

Regulations

Regulatory Requirements

Revenue/Sales Reporting

Sales

Sales Analysis

Sales Management

Sales Operations

Sales Prospecting

State Laws and Regulations

Team Building

Team Player

Website Conversion

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Communications Representative - DeKalb PBX - PRN Huntsville Hospital Health System

Director of Sales Benton House of Douglasville

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