Receives 9-1-1 and non-emergency calls for service; utilizes interrogation techniques/protocols to evaluate what type of help is needed; transmits radio traffic in response to complaints and inquiries from law enforcement, fire, other responders, and the public • Enters information by typing while having a live conversation into a computer-aided dispatch (CAD) system • Determines scene and responder safety; transfers the call to the proper emergency service provider, or provides information to field units and/or public • Manages callers who may be in distress and highly emotional • Initiates incident response • Dispatches police or fire personnel and equipment on both routine and emergency calls utilizing the computer-aided dispatch system, computer terminals, radio dispatching consoles, and related equipment • Controls radio traffic, monitors, and maintains status of assigned public safety personnel and equipment at all times; anticipates needs of public safety personnel • Analyzes situations accurately and takes effective action to help assure officer and public safety • Utilizes map and GIS software programs to identify the location of an incident and to monitor units • Inquires, interprets, verifies, receives, and disseminates information from law enforcement computer networks relating to wanted persons, stolen property, vehicle registration, and related matters • Provide instructional and on-the-job training to staff as assigned • Receives reports and coordinates the dispatching of emergency vehicles and public safety personnel • Provides backup to other dispatchers as necessary • Records the nature and source of all incoming and outgoing phone and radio messages as required • Relays critical information as quickly as possible. The Department is the primary Public Safety Answering Point (PSAP) for the County of Monterey and provides emergency and non-emergency call answering and dispatch services, including status reporting and coordination to the County Sheriff, Probation Department, 11 of the 12 incorporated city police departments, fire agencies for all 12 cities, three County fire districts, the Monterey Regional Airport District, Salinas Valley State Prison, and California State University Monterey Bay Police Department and associated activity for after-hours dispatch of other non-public safety responders.