These resources will process MC updates and provide outreach to increase the number of people who can be passively renewed for MaineCare, decreasing the overall workload for OFI Eligibility Specialists, with a goal of meeting federal Client requirements by January 1, 2027. Competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with applications, fees, examinations, or social services that have an eligibility or compliance component.