This position provides day-to-day supervision, workflow prioritization, coaching, and escalation support for Customer Account Managers while partnering with Sales, Project Management, Operations, Engineering, Supply Chain, Quality, and other internal teams to resolve customer issues, improve processes, and support business objectives. The Customer Account Management Supervisor is responsible for leading and supporting the Customer Account Management function to ensure assigned customer accounts, dealers, and distributors receive accurate, timely, and professional service throughout the full customer order lifecycle.