Working knowledge of computer and networking principles, including the skills to utilize those principles and concepts, including the common elements of networking that include SMTP, Client/Server technologies, Scripting, File and Print services, remote VPN Access, DNS, DHCP, TCP/IP, VoIP, Network Access and internet Protocols, Client/Server Technologies, VoIP and Monitoring tools. Minimum of 5+ years' experience in Corporate Desktop Support running Windows 11/10, Mac OS, Microsoft Active Directory/Entra ID, M365, LAN/Wireless - Basic Network troubleshooting, Palo Alto Global Protect VPN, MFA - Okta Verify, Palo Alto Cortex XDR Security, PC imaging, Peripherals.