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Verify arrival and departure times, provide directions or trace routes on maps, and arrange baggage handling, shipping services, and other services requested by guests. With a 299-room hotel, a Nordic Spa, and a renowned ski area, we offer an exciting and dynamic work environment where employees can work hard, play hard, and Live the Adventure!

HOUR

Are you a people-person with strong communication skills? Do you enjoy sharing your knowledge and setting guests up for amazing experiences? If that sounds like you and you’re ready to be part of a team that values quality and hard work, then Alyeska Resort is the place for you!  We’re looking for Concierge professionals to join our team in Girdwood, Alaska.  What You’ll Do As Concierge you will be responsible for providing guests with information regarding resort activities, tours and restaurants. <ul><li>Answer inquiries, offer suggestions, and provide descriptive literature pertaining to trips, excursions, sports events, concerts, and plays. </li><li>Discuss routes, time schedules, rates, and types of accommodations with guests to determine preferences and make reservations. </li><li>Verify arrival and departure times, provide directions or trace routes on maps, and arrange baggage handling, shipping services, and other services requested by guests. </li><li>Arrange tour packages and transportation with an approved list of vendors. </li><li>Handle guest requests for babysitting, flower arrangements, and other such amenities.  </li><li>Respond to phone calls, retrieve guest mail, messages, faxes and packages. </li><li>Develop a strong knowledge of Resort activities, Girdwood Valley activities, and other potential points of interest to guests. </li><li>Provide constant and consistent communications with Front Desk staff and other departments as needed. </li><li>Maintain familiarity of Bell Desk operations, Front Desk, Night Audit, Recreation and Reservations including hotel computer systems. </li><li>Crosstrain to learn and perform all the duties of a Front Desk Clerk when needed. </li></ul>  What We Offer   Starting Wage: $19 per hour   Employee Housing for a small fee live and play where you work   Year-round positions available   Paid time off & holidays   Free Mountain Pass for employees and qualified dependents   Employee discounts on resort lodging, dining, and spa services   Medical, Dental, and Vision Insurance   401(k)    What We Need <ul><li>Proven ability to follow-through and be detail oriented. </li><li>Exceptional customer service skills and ability to work under pressure. </li><li>Familiarity with local attractions and vendors is a plus.  </li><li>Effective verbal and written communication with all levels of employees and guests. </li><li>High school diploma, general education degree, related field or international equivalent preferred. </li><li>Proficiency in English; additional languages are always celebrated. </li><li>Proven hospitality experience is preferred. </li><li>Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, fractions, and decimals.  Ability to compute rate, ratio, and percent and to interpret graphs. </li><li>Reasoning Ability: Able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.   </li></ul>What to Expect   Work in a luxurious, high-end environment.   Adapt to seasonal changes, special events, and unique requests.   Physical demands: While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.  Must be able to use a computer and calculator.  Must be able to see and hear for emergency situations in order to direct guests to safety.  Must be able to hear telephone conversations and respond by speaking understandably. Employee may be required to pass a functional capacity test developed for this job.   Work Environment: The noise level in the work environment is usually moderate.  About Alyeska Resort Alyeska Resort is a world-class destination nestled in the mountains of Girdwood, Alaska, just 45 minutes south of Anchorage. With a 299-room hotel, a Nordic Spa, and a renowned ski area, we offer an exciting and dynamic work environment where employees can work hard, play hard, and Live the Adventure! If you’re ready to bring your passion for restaurant operations to Alyeska Resort, apply today and be part of our adventure in the heart of Alaska! Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace.

Alyeska Resort

Concierge

Calculators

Communication Skills

Computer Systems

Concrete

Customer Support/Service

Dental Insurance

Detail Oriented

English Language

Fax Machines

Follow Through

Functional Testing

High School Diploma

Hotel Reservation

Lift/Move 25 Pounds

Mathematics

Physical Demands

Presentation/Verbal Skills

Problem Solving Skills

Recreation

Restaurant

Sports

Telephone Skills

Test Plan/Schedule

Vision Plan

TalentNest

Communicates, interacts, and behaves, supporting the Core Value of Honesty: Honesty in action isdoing what you commit to do in the manner you commit to doing it. Cleaning, restocking and tidying reception, retail and relaxation spaces throughout your shift supports making quality first impressions.

<img alt="" height="110" src="https://talentnest-client-assets.s3.ca-central-1.amazonaws.com/assets/alyeskaresort/ANS%20logo.png" width="145"/>Simple. Inclusive. Natural. Social.We are hiring for the role of Nordic Spa Concierge. This opportunity is located in Girdwood, Alaska.Located on the Alyeska Resort grounds, each Nordic Spa experience is crafted to be as individual as our guests. Featuring an indoor-outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves and others. We are wellness redefined.View our Experience: <a href="https://vimeo.com/user83317660/workatalyeskanordicspa?share=copy" rel="nofollow">https://vimeo.com/user83317660/workatalyeskanordicspa?share=copy</a>Achieving Excellence:  Our Nordic Spa experiences are created to be as individual as each of our guests. Rather than an exercise in structure and conformity, our guests should feel that our spas are thoughtfully restful and physically comfortable. Your role as a Spa Concierge is critical to delivering on this promise. You will achieve excellence by making business decisions that are focused on upholding all 4 of our brand standards; while delivering against key financial goals. We commit to giving you the training, tools, support and feedback required to be successful; achieving excellence is up to you.  Work Perks<ul><li>Competitive wages plus Monthly Bonus Incentives </li><li>Ski Pass for Winter Season </li><li>PTO + Personal Days</li><li>Medical & Dental Health Plan</li><li>On-site accommodation or commuter allowance</li><li>Discounts on Retail Products and Spa Services</li><li>Resort Wide Discounts</li></ul>Key Focuses<ul><li>Represent Alyeska Nordic Spa with the highest level of service excellence and be knowledgeable of facility, treatment, and retail offerings   </li><li>We never get a second chance to make a quality first impression; keeping the sense of arrival picture perfect from curb to front desk is the first step.   </li><li>When guests arrive at the Nordic Spa, they should feel a sense of community and acceptance; immediate eye contact and a genuine greeting is crucial.       </li><li>Creating spa experiences that are as unique as each of our guests requires thorough knowledge of hydrotherapy, services, products and offerings.                      </li><li>Accuracy and attention to detail when making reservations or checking in are two skills that support a peaceful and relaxing spa experience.                                                    </li><li>Understands that turning lockers and maximizing average spend per locker occupied are two key metrics of daily success as a team.                                     </li><li>Maximizes revenues and guest satisfaction by monitoring and responding to guest enquiries, wait lists, emails, phone calls.                                     </li><li>Cleaning, restocking and tidying reception, retail and relaxation spaces throughout your shift supports making quality first impressions.                                                    </li><li>Assigned tasks are completed in a manner that does not usually require follow-up, both in terms of timeliness and quality.                      </li><li>Understands spaces that are clean, organized and in good repair supports the value that experiences should be as easy as water through fingers.           </li><li>Completing work processes and checklists seamlessly support the Spa value that we respect our guest’s inherent desire to be at peace.</li><li>Personal communication, interactions, and behaviours support the Spa value that everyone is welcome and everyone is equal. </li><li>Contributes to a collaborative workplace; supporting the Spa value of community, common goals, and acceptance.</li><li>Communicates, interacts, and behaves, supporting the Core Value of Honesty: Honesty in action is doing what you commit to do in the manner you commit to doing it.      </li></ul>Experience/Passions/Education<ul><li>Post-secondary certifications/diploma or degree an asset </li><li>3+ years of management experience in hospitality or spa industry</li><li>Excellent verbal and written communication skills required</li><li>Advanced Microsoft Office skills required </li><li>Comfortable with technology and open to new learning </li><li>A passion for mental and physical wellness </li><li>Previous Spa, Hospitality, Guest Service or Retail experience preferred </li><li>Excellent guest service, communication, and organizational skills are essential  </li><li>Comfortable with technology and open to new learning </li><li>Passion for Guest Service and Health and Wellness </li><li>Previous reservation software and POS experience preferred </li><li>Ability to focus on attention to detail, remaining professional and courteous at all times </li></ul>Working ConditionsThis position will include a variety of shifts including early mornings, late evenings, weekends and holidays. This position is set in a fast-paced environment, with high levels of interaction with guests, employees, business partners, and stakeholders. Working outdoors in a variety of mountain weather conditions, with average temperature ranges of -30 C / -22 F  to +30 C / +86 F.About Alyeska Nordic SpaSet within the jaw-dropping scenery of Alyeska is the brand new Alyeska Nordic Spa. A space like no other that invites you to embrace the elements as you experience the benefits of hydrotherapy. Move from hot, warm and cold pools in the stunning Boreal forest surroundings. Rest in saunas and steam rooms, indulge in massage therapy treatment and enjoy a moment of connection with yourself and others, away from the cadence of the modern world

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