FULL_TIME

FEED

HOUR

As the Spa Concierge, you are the first and last impression of the spa experience—welcoming guests, assisting with reservations, and ensuring every visitor receives exceptional service. If you enjoy working with people, thrive in a luxury hospitality environment, and want to be part of a world-class spa team, we would love to meet you.

<h1>$1,500 Sign on Bonus Offered</h1>Spa Concierge / Spa Front Desk Associate Mandara Spa – Waikoloa, Big Island, Hawaii (Luxury Resort Environment) Starting pay $19.75 per hour plus potential to earn weekly and monthly bonuses  Big Island, HawaiiJoin the internationally recognized Mandara Spa team and help create unforgettable wellness experiences for guests visiting the beautiful Kohala Coast of Hawaii. As the Spa Concierge, you are the first and last impression of the spa experience—welcoming guests, assisting with reservations, and ensuring every visitor receives exceptional service.If you enjoy working with people, thrive in a luxury hospitality environment, and want to be part of a world-class spa team, we would love to meet you.<hr/><h1>What You'll Do</h1>As a Spa Concierge, you will help create a seamless and relaxing experience for every guest.Responsibilities include:• Greet and welcome spa guests with warmth and professionalism • Manage spa reservations and appointments using the spa booking system • Answer phones and assist guests with spa services and retail products • Provide information about spa treatments, promotions, and amenities • Process guest check-ins, payments, and retail purchases • Maintain a clean and welcoming front desk and reception area • Support therapists and spa team members to ensure smooth daily operations • Deliver exceptional guest service aligned with Mandara Spa standards<hr/><h1>What We're Looking For</h1>• At least 1 year of customer service or hospitality experience • Comfortable answering phones and assisting guests in a fast-paced environment • Strong communication and listening skills • Professional and friendly demeanor • Basic computer skills and ability to learn booking systems (Book4Time experience a plus) • Retail or spa experience is a plus but not required • Reliable, dependable, and team-oriented • High school diploma or equivalent • Must have authorization to work in the United States<hr/><h1>Why Join Mandara Spa</h1>• Work in a luxury resort spa environment in Waikoloa, Hawaii • Be part of a globally recognized spa brand • Gain valuable hospitality and wellness industry experience • Opportunities for career growth within Mandara Spa locations worldwide • Supportive team environment focused on exceptional guest experiences<hr/><h1>About Mandara Spa</h1>Mandara Spa began on the spiritual island of Bali, inspired by a deep respect for the healing arts passed down through generations. Today, Mandara Spa operates in luxury destinations around the world, blending Balinese traditions with European techniques to deliver exceptional spa experiences.Each Mandara Spa reflects the culture of its destination while maintaining the brand’s commitment to wellness, relaxation, and genuine hospitality.<hr/>Apply today and become part of a team dedicated to delivering unforgettable spa experiences in one of Hawaii’s most beautiful destinations.Powered by JazzHR

OneSpaWorld

Spa Concierge/Spa Front Desk Associate/Guest Services

Communication Skills

Computer Skills

Customer Support/Service

Global Branding

Hospitality and Tourism

Operations

Retail

Service Delivery

Spa Services

Team Player

Telephone Skills

partner JazzHR

UNKNOWN

ADAPTED_NOW

The role’s primary responsibility is to operate the front desk (including check in/checkout) and assist guests with inquiries and needs to make their stay with Sonesta a Wow. Direct guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.

YEAR

Job Description Summary The Front Desk Agent sets the tone for Sonesta’s mission of “Wowing” our guests with Amazing Moments. The role’s primary responsibility is to operate the front desk (including check in/checkout) and assist guests with inquiries and needs to make their stay with Sonesta a Wow. Ensure overall guest satisfaction. The ideal candidate has a passion for hospitality and going beyond for our guests. Job Description Principle duties and responsibilities (Essential Functions) include: Greet guests warmly and professionally to ensure overall guest satisfaction. Ability to deliver quality customer service, respond, and anticipate customer needs. Register guests, verify registration, issue room keys, and provide information on hotel services and room location. Manage the operations of the front desk, ensuring minimal time is required for check in and checkout. Accept payments, post miscellaneous charges, and ensure prompt delivery of final bills to guests. Issue, control, and release guest safe-deposit boxes. Maintain the security of cash, credit card transactions, and guest information. Maintain knowledge of hotel policies including room rates, discounts, special offerings, and community events. Assist occasionally with Night Audit, PBX and Concierge duties as needed. Maintain knowledge of upcoming events, local area, and hotel offerings. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue. Direct guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping. Treat requests with professionalism, tact, and a courteous and professional manner. Display a daily professional, courteous and positive attitude towards guests and fellow employees. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Support team to reach common goals. Perform other job duties as requested by supervisors as other job duties maybe assigned as needed. Understanding of Sonesta’s company and safety policies and maintain compliance with OSHA and the health department requirements. Ability to perform work without direct supervision and handle multiple projects simultaneously. Ability to deliver high quality customer service and responds to customer needs. Qualifications and Skills Valid Driver’s License preferred. Professional verbal communication skills. Reading and writing abilities to understand departmental correspondences and complete all required departmental documents. Excellent interpersonal and customer service skills, including dealing with difficult guests. Excellent organizational skills and attention to detail. Previous front facing guest service experience preferred. Experience with Microsoft Office, related computer software programs, and Opera systems preferred. Ensure overall guest satisfaction. <h4>Work Environment</h4> Must be able work in a fast-paced environment. Guest-facing position standing behind desk. <h4>Physical Demands</h4> Must be able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to stand during entire shift. Expected Hours of Work Must be flexible to work variable days of the week to include weekends and holidays. Must be flexible to work various shifts (days, nights, overnights). Ten to twelve hour shifts sometimes required. Travel: No travel required. On property work required. Education and Experience High School diploma or equivalent required. One year of previous hotel or customer service experience preferred. Additional Job Information/Anticipated Pay Range $30.47-$33.47 Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific/overall experience. Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Hospital Indemnity Critical Illness Insurance Accident Insurance Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered. At Sonesta, we value our team members as individuals who enhance our guests’ experiences with their unique skills and contributions. We actively support professional growth and personal happiness in each of our employees at each of our hotels, resorts, suites and cruise ships. We seek out people who will eagerly partner with us to improve the overall Sonesta experience for our guests, and the overall Sonesta experience for their fellow colleagues. If you are interested in a career in some of the most impressive and beautiful surroundings in the world with generous benefits and perks, we hope you’ll get in touch with us. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Sonesta

Guest Service Representative

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Spa Concierge/Spa Front Desk Associate/Guest Services OneSpaWorld

Guest Service Representative Sonesta

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