UNKNOWN

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Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact questions@bridgeseniorliving.com or 1-888-883-1796 for assistance with an accommodation.

Make a difference in the lives of others while personally thriving!Join Bridge Senior Living – a certified Great Place to Work (2025-2026)!Now Hiring! Concierge!Schedule shifts: 4p-8p or 8a-8p! (Must have flexibility to work Saturdays)Qualifications of an ideal Concierge: <ul><li>High school diploma or equivalent (GED) </li><li>CPR Certified </li><li>At least 1 year of related work experience </li></ul>Concierge Job Summary:A Concierge is responsible for meeting and greeting residents and visitors while handling a variety of clerical duties.<ul><li>Greet and assist Residents and visitors in a polished and professional manner </li><li>Manage the front desk sign-in and sign-out process for visitors and vendors. </li><li>Handle and direct incoming phone calls. </li><li>Inform Residents or staff of the arrival of guests, packages, and deliveries. </li><li>Accommodate Residents’ requests for assistance - referring to other staff as necessary.</li></ul>EEO Statement:We are an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline, and termination. The Company prohibits discrimination, harassment, and retaliation in employment based on race; color; religion; genetic information; national origin; sex (including same sex); sexual orientation; gender identity; pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; service member status; or any other category protected by federal, state, or local law.  Attention Applicants:  If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know.  Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply.  Please contact questions@bridgeseniorliving.com or 1-888-883-1796 for assistance with an accommodation.

The Grande at South Portland

Concierge (Part-Time)

Administrative Skills

CPR Certification

High School Diploma

Medical Conditions

Order Delivery

HiringThing

Our company, which was built on our “Pillars of Excellence,” employs thousands of vital Team Members and is committed to providing a positive work environment and culture that recognizes their value in providing excellent experiences for our residents. Responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages, and providing information of a general nature.

Provincial Senior Living, proudly part of the Discovery Senior Living family of operating companies, manages lifestyle-focused senior living communities. Our company, which was built on our “Pillars of Excellence,” employs thousands of vital Team Members and is committed to providing a positive work environment and culture that recognizes their value in providing excellent experiences for our residents.  We offer rewarding career opportunities that include: <ul><li>Competitive wages </li><li>Access to wages before payday </li><li>Flexible scheduling options with full-time and part-time hours </li><li>Paid time off and Holidays (full-time) </li><li>Comprehensive benefit package including health, dental, vision, life and disability insurances (full-time) </li><li>401(K) with employer matching </li><li>Paid training </li><li>Opportunities for advancement </li><li>Meals and uniforms </li><li>Employee Assistance Program </li></ul>Our community is looking for a Concierge to join our team.  POSITION SUMMARYResponsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages, and providing information of a general nature. Responsibilities:<ul><li>Carries out telephone answering and reception duties as required. </li><li>Takes complete messages with pertinent information and communicates messages to the intended recipient. </li><li>Greets residents and visitors. Answers inquiries and gives directions. </li><li>Collates brochures for the marketing department. </li><li>Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff. </li><li>Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary. </li><li>Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc. </li><li>Maintains and keeps desk and entry area neat and organized. </li><li>Organizes, distributes mail to residents, Executive Director and Department Coordinators. </li><li>Maintains resident forms for miscellaneous credits. </li><li>Maintains adherence to all company personnel policies and established operating policies and procedures. </li><li>Other duties as assigned. </li></ul>Qualifications:<ul><li>High school diploma or general education degree (GED) preferred. </li><li>One to three years customer service experience and/or training; or equivalent combination of education and experience. </li></ul>If having a direct impact on the lives of others is appealing to you, apply today and join our team!EOE D/V

Solstice at Bangor

Concierge

Brochures

Cook Dishes

Customer Support/Service

Employee Assistance Plan

Hair Styling

Mail Processing

Maintain Compliance

Marketing

Operations Processes

Organizational Skills

Policy Development

Procedure Development

Staff Policies

Telephone Skills

Responsible for assisting the Business Office Coordinator (BOC)/HR Designee in the community recruitment process, computer data entry, and other assigned general administrative duties as well as monitoring the Bistro area for refreshments, cleanliness, and music and ensuring a pleasant atmosphere. Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place.

:
When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together. Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 9th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.

Job ID:
2026-241767

JOB OVERVIEW:
The Concierge is often the initial contact and first impression that many people have of Sunrise Senior Living. The Concierge is responsible for greeting potential residents, families, and visitors, managing both external and internal calls, and taking and communicating messages. The Concierge provides an overview of community information to those inquiries in support of the Director of Sales (DOS) and Executive Director (ED). Responsible for assisting the Business Office Coordinator (BOC)/HR Designee in the community recruitment process, computer data entry, and other assigned general administrative duties as well as monitoring the Bistro area for refreshments, cleanliness, and music and ensuring a pleasant atmosphere.

RESPONSIBILITIES & QUALIFICATIONS:


 <h2 style="font-size:12pt;font-weight:bold">Essential Duties</h2>As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:<h3 style="font-size:11pt;font-weight:bold">Customer Service</h3><ul><li style="font-size:10pt">Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place.</li><li style="font-size:10pt">Contact the DOS, ED, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal.</li><li style="font-size:10pt">Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System (ATS) to launch the recruitment process.</li><li style="font-size:10pt">Answer incoming telephone calls and resident calls within two-three (2-3) rings with the appropriate community greeting message and identification.</li><li style="font-size:10pt">Take complete messages with pertinent information (name, number, message) as appropriate and communicate messages to the intended recipient.</li><li style="font-size:10pt">Offer and provide a community overview to the caller, determine who to forward the caller to, and notify the caller who they are being transferred to.</li><li style="font-size:10pt">Manage appointments for residents and family members such as, but not limited to, hairdresser, transportation, etc.</li><li style="font-size:10pt">Send get well cards to residents in the hospital.</li><li style="font-size:10pt">Order Memory Flower for any residents that have passed away.</li><li style="font-size:10pt">Send sympathy cards to families and/or responsible parties as needed.</li></ul><h3 style="font-size:11pt;font-weight:bold">Sales and Marketing</h3><ul><li style="font-size:10pt">Order flowers and name plates for new residents prior to move in.</li><li style="font-size:10pt">Order guest meals for resident and family for day of move in.</li><li style="font-size:10pt">Create and maintain marketing and move-in packet inventory as needed.</li><li style="font-size:10pt">Support the DOS by taking and handling initial inquiry calls with potential families and residents and encourage and build interest in Sunrise Senior Living.</li><li style="font-size:10pt">Assist the DOS with Customer Relationship Management lead tracking database entry, if applicable.</li><li style="font-size:10pt">Perform other administrative duties pertaining to the resident move-in process.</li></ul><h3 style="font-size:11pt;font-weight:bold">Front Desk and Bistro Areas</h3><ul><li style="font-size:10pt">Keep desk and entry area neat and organized.</li><li style="font-size:10pt">Check Bistro regularly for cleanliness, ensure fresh coffee, fruit, popcorn, and other snacks are available; maintain and clean the popcorn machine daily, and restock as necessary.</li><li style="font-size:10pt">Keep music playing throughout the day.</li><li style="font-size:10pt">Ensure that another team member covers the front desk when stepping away to complete above duties.</li></ul><h3 style="font-size:11pt;font-weight:bold">Risk Management</h3><ul><li style="font-size:10pt">Partner with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements, promoting Risk Management programs and policies, and adhering to safety rules and regulations.</li><li style="font-size:10pt">Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.</li><li style="font-size:10pt">Maintain the Resident Roster, Team Member Roster, and Current work schedules for emergency procedures.</li><li style="font-size:10pt">Champion the Safe Leaving Program and Procedures by partnering with Community Leadership to ensure the safety of our residents while meeting our Sunrise Service Standards as indicated below:</li><li style="font-size:10pt">Respond to emergencies as indicated in Sunrise’s policies and procedures.</li><li style="font-size:10pt">Responsible for all guests and residents to appropriately sign themselves in and out at all times.</li><li style="font-size:10pt">Maintain a high-risk elopement list with photograph at front desk.</li><li style="font-size:10pt">Heightened awareness of the entry and exit of all residents.</li></ul><h3 style="font-size:11pt;font-weight:bold">Administrative</h3><ul><li style="font-size:10pt">Update resident phone list and roster daily, move-in and move-out register daily, and guest and sign-in logs as necessary.</li><li style="font-size:10pt">Prepare meal tickets for team members and family members and tally meal count sheets for the Dining Service Coordinator.</li><li style="font-size:10pt">Collect meal ticket money and account for and process money in accordance with internal business control procedures.</li><li style="font-size:10pt">Organize and distribute mail to residents, Executive Director, and Department Coordinators.</li><li style="font-size:10pt">Collect and distribute resident and community newspapers.</li><li style="font-size:10pt">Post and display the Daily Menu on Menu Board.</li><li style="font-size:10pt">Maintain resident form for miscellaneous credits and complete as directed by the BOC and/or Business Manager/Controller.</li><li style="font-size:10pt">Assist the BOC/HR Designee with the recruitment process by performing computer data entry tasks and other general administrative duties as assigned.</li><li style="font-size:10pt">Monitor and order office supplies as needed.</li><li style="font-size:10pt">Track and disperse team member paychecks.</li></ul><h3 style="font-size:11pt;font-weight:bold">Training, and Contributing to Team Success</h3><ul><li style="font-size:10pt">Participate actively as a member of a team and committed to working toward team goals.</li><li style="font-size:10pt">Demonstrate in daily interactions with others, our Team Member Credo.</li><li style="font-size:10pt">Commit to serving our residents and guests through our Principles of Service.</li><li style="font-size:10pt">Contribute in the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops.</li><li style="font-size:10pt">Attend regular meetings; Town Hall, Department Team Meetings, Cross Over, and others as directed by the Supervisor/ Department Coordinator.</li><li style="font-size:10pt">Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.</li><li style="font-size:10pt">Perform other duties as assigned.</li></ul> <h2 style="font-size:12pt;font-weight:bold">Core Competencies</h2><ul><li style="font-size:10pt">Ability to handle multiple priorities</li><li style="font-size:10pt">Possess written and verbal skills for effective communication</li><li style="font-size:10pt">Demonstrate good organizational, time management, and follow through skills</li><li style="font-size:10pt">Possess accurate record keeping skills</li><li style="font-size:10pt">Demonstrate good judgment, problem solving and decision-making skills</li></ul> <h2 style="font-size:12pt;font-weight:bold">Experience and Qualifications</h2><ul><li style="font-size:10pt">High School degree/GED</li><li style="font-size:10pt">Proven customer service experience and skills</li><li style="font-size:10pt">Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications</li><li style="font-size:10pt">As applicable, all Sunrise team members who drive a Sunrise vehicle must sign the Driver job description and understand the key essential duties for safety and regulatory compliance</li></ul>



ABOUT SUNRISE:
Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals – at work and in your life. We also offer benefits and other compensation that include:<ul><li>Medical, Dental, Vision, Life, and Disability Plans</li><li>Retirement Savings Plans</li><li>Employee Assistant Program / Discount Program</li><li>Paid time off (PTO), sick time, and holiday pay</li><li>myFlexPay offered to get paid within hours of a shift </li><li>Tuition Reimbursement</li><li>In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee’s position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.</li><li>Some benefits have eligibility requirements</li></ul>Apply today to learn why Sunrise Senior Living is a certified Great Place to Work®

PRE-EMPLOYMENT REQUIREMENTS:
Sunrise considers the health and safety of its residents, family members, and team members among its highest priorities. Employment with Sunrise is contingent upon successful completion of required pre-employment screenings and health evaluations in accordance with applicable federal, state, and local laws. Covid 19 and Influenza vaccination may be required if mandated by applicable federal, state, and local laws and authorities. 

COMPENSATION DISCLAIMER:
Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).

Sunrise Senior Living

Beverages

Communication Skills

Computer Skills

Customer Relationship Management (CRM) Systems

DOS Operating System

Data Entry

Datasheets

Emergency Procedures

Emergency Response

Fast Food

Financial Control

Fire Safety

Follow Through

Food Services

Hospital

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft Windows Operating System

Multitasking

Music

Order Supplies

Presentation/Verbal Skills

Provincial Laws and Regulations

Record Keeping

Regulations

Regulatory Compliance

Risk

Risk Management

Safety Compliance

Safety Process

Safety Training

Safety/Work Safety

Sales

Secondary School

Time Management

Writing Skills

[AW]-iCims

Make a difference in the lives of others while personally thriving!Join Bridge Senior Living – a certified Great Place to Work (2025-2026)!Now Hiring! Concierge!Qualifications of an ideal Concierge:<ul><li>High school diploma or equivalent (GED) </li><li>CPR Certified </li><li>At least 1 year of related work experience </li></ul>Concierge Job Summary:A Concierge is responsible for meeting and greeting residents and visitors while handling a variety of clerical duties.<ul><li>Greet and assist Residents and visitors in a polished and professional manner </li><li>Manage the front desk sign-in and sign-out process for visitors and vendors. </li><li>Handle and direct incoming phone calls. </li><li>Inform Residents or staff of the arrival of guests, packages, and deliveries. </li><li>Accommodate Residents’ requests for assistance - referring to other staff as necessary.</li></ul>EEO Statement:We are an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline, and termination. The Company prohibits discrimination, harassment, and retaliation in employment based on race; color; religion; genetic information; national origin; sex (including same sex); sexual orientation; gender identity; pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; service member status; or any other category protected by federal, state, or local law.  Attention Applicants:  If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know.  Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply.  Please contact questions@bridgeseniorliving.com or 1-888-883-1796 for assistance with an accommodation.

The Enclave Of Scarborough

Concierge (PRN)

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Concierge (Part-Time)The Grande at South Portland

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Concierge (PRN)The Enclave Of Scarborough

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