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The Cliffs Hotel & Spa is a locally owned business and proud supporter of our local Central Coast Community, providing donations and hosting community-focused programs throughout the year including free and philanthropic events. Oversee pool, yoga and other guest activity to ensure adherence to capacity and safety protocols, taking necessary steps such as evicting guests from the pool area when required.

Outdoor Recreation Concierge - The Cliffs Hotel and SpaThe Cliffs Hotel & Spa is the premier oceanfront hotel on the Central Coast.Come to work every day to beautiful ocean views of Shell Beach! Be part of a team known for outstanding customer service that creates lasting, happy memories for all our wonderful guests.The Cliffs Hotel & Spa is a locally owned business and proud supporter of our local Central Coast Community, providing donations and hosting community-focused programs throughout the year including free and philanthropic events. We love our employees - we host employee appreciation events, offer daily discounted lunches from our restaurant, and offer special hotel benefits.The Cliffs is continuously growing and expanding! We are seeking a gracious, thoughtful, and motivated part-time, Outdoor Recreation Concierge who can maintain a sense of luxury at the pool while engaging with guests. We look forward to connecting with you!Position Summary:We are in search of a professional who represents the essence of luxury, genuine passion for providing exceptional service and possesses a keen eye for detail. The ideal candidate will radiate professionalism, possess excellent communication skills, and demonstrate a commitment to upholding the highest standards of guest satisfaction. Outdoor Recreation Concierge are crucial members of our service staff that ensure quality service in one of our most highly visited amenities on propertyEssential Functions of the job:<ul><li>Must be available to work 3 shifts minimum per week</li><li>Must be available to work weekends, nights, and Holidays</li><li>Punctuality and reliability are non-negotiable expectations for this role.</li><li>Greet and engage all guests with a welcoming, friendly attitude, using the guest's name in accordance with their preference</li><li>Communicate with guests in an articulate manner, using correct verbiage and avoiding slang</li><li>Demonstrate genuine sense of interest and concern, and/or anticipatory service when appropriate and helpful; guided by The Cliffs' Mission and Values</li><li>Provide personalized assistance and ensuring their comfort and enjoyment throughout their stay.</li><li>Share local expertise when making recommendations to guests through providing first-hand knowledge and testimony, providing directions and transportation options when appropriate</li><li>Creatively resolve guest requests and issues as necessary, offering appropriate alternatives if original request cannot be fulfilled</li><li>Oversee pool, yoga and other guest activity to ensure adherence to capacity and safety protocols, taking necessary steps such as evicting guests from the pool area when required. </li><li>Maintain communication with Manager on Duty (MOD) for support and resolution of guest concerns.</li><li>Assist guests with poolside amenities such as towels, umbrellas, and loungers, anticipating their needs, overaccommodating when possible, and providing attentive service.</li><li>Collaborate with other departments to coordinate special events or activities at the pool, ensuring seamless execution and guest satisfaction.</li><li>Ensure the cleanliness, and maintenance of the pool area, adhering to the hotel's standards of excellence</li><li>Maintain a thorough understanding of all hotel and pool amenities, including food and beverage offerings, and effectively communicate them to guests.</li><li>Comply fully and consistently with all the hotel conditions of employment and standards of uniform, grooming</li><li>Complete all other duties as assigned by manager</li></ul>Physical Requirements:<ul><li>Stand and sit outdoors as necessary for the duration of the shift (6-8 hours).</li><li>Lifting towels dirty and clean (under 15 pounds).</li><li>Moving towel cart as necessary throughout shift (under 40 pounds)</li></ul> Education, Experience, Skills:<ul><li>Working knowledge of guest services in a luxury hotel setting preferred.</li><li>Excellent interpersonal skills with a genuine passion for providing exceptional service.</li><li>Demonstrates professionalism and excels in fast-paced, dynamic environments</li><li>Consistently uphold a welcoming and approachable demeanor during all shifts</li><li>Strong command of the English language; proficiency in Spanish is a valued asset</li><li>Must be able to communicate and work effectively with co-workers in all departments </li></ul> This job description is not a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

The Cliffs Hotel and Spa

Outdoor Recreation Concierge - The Cliffs Hotel and Spa

Communication Skills

Community Programs

Customer Support/Service

Detail Oriented

English Language

Event Management

Food and Beverage Industry

Funding

Hospitality and Tourism

Housekeeping/Cleaning

Maintain Compliance

Maintenance - Pool

Physical Demands

Problem Solving Skills

Recreation

Spanish Language

Unix Shell Programming

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Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Attend all scheduled training sessions, department meetings, keep current on marketing information and materials, keep current on industry trends, and set and review performance goals weekly, monthly and annually.

HOUR

We Put the World on VacationTravel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Job SummaryIn person marketing with prospective and/or current owners within our resorts. Schedules guests to meet with a representative for a presentation.Essential Job Responsibilities<ul><li>Serve as a positive and professional brand ambassador for Travel + Leisure Co.</li><li>Partner with the resort staff to receive arrival sheets of guests checking in</li><li>Greet, present, and incentivize prospective customers to attend a sales-preview tour</li><li>Screen and qualify potential customers based on company guidelines</li><li>Make sales-tour reservations and collect required deposits</li></ul>Responsibilities include, but are not limited to:<ul><li>Greet, present and incentivize prospective customers to attend a sales presentation in accordance with all company policies, compliance standards and regulatory requirements while maintaining minimum performance goals (80% time)</li><li>Attend all scheduled training sessions, department meetings, keep current on marketing information and materials, keep current on industry trends, and set and review performance goals weekly, monthly and annually. (20%)</li></ul>Travel RequirementsNo travel required outside of the home site’s areaMinimum Requirements and QualificationsSales and/or marketing experience is preferred, not required. Must maintain production standards.Education<ul><li>High School Diploma or equivalent is required.</li></ul>Training requirements <ul><li>None</li></ul>Knowledge and skills <ul><li>Clear and concise written and verbal communication skills. Ability to work in a team environment within a shared space.  </li></ul>Technical Skills<ul><li>Proficient in MS Excel, MS Word, general computer skills and smart devices.</li></ul>Job experience <ul><li>1 to 3 years of sales and/or marketing experience is preferred, not required.</li></ul>Experience equivalent to the education requirement may be accepted in lieu of the education requirement.During the initial training period, the hourly wage is $18.90 plus commissions and bonuses. After the initial training period, the compensation is the state’s minimum wage per hour plus commissions and bonuses. The target annual compensation for this role is $75,000 comprised of hourly rate, commissions and bonuses. Top performers may earn up to $118,000+ for exceeding minimum production requirements. The actual compensation of the candidate(s) selected for this role may be affected by a variety of factors, including but not limited to performance, experience, education, skills, prior training, and work location.   How You'll Be Rewarded:We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off. • Medical • Dental • Vision • Flexible spending accounts • Life and accident coverage • Disability  • Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information) • Wish day paid time to volunteer at an approved organization of your choice • 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information) • Legal and identity theft plan • Voluntary income protection benefits • Wellness program (subject to provider availability) • Employee Assistance Program CompensationThe hourly rate for this role is $18.90 - $18.90 plus commissions and bonuses. Where Memories Start with YouHospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.

Travel + Leisure Co.

Sales Concierge

Computer Skills

Corporate Policies

Customer Experience

Employee Assistance Plan

Flexible Spending Accounts

Industry/Trade Analysis

Legal

Marketing

Microsoft Excel

Microsoft Word

Performance Goal Setting

Presentation/Verbal Skills

Regulatory Compliance

Regulatory Requirements

Sales

Sales Presentation

Sales Prospecting

Team Player

Travel Industry

Willing to Travel

Writing Skills

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The Concierge delivers exceptional, personalized hospitality by creating a seamless guest experience from arrival to departure, acting as a brand ambassador and supporting team collaboration. Qualifications require 2-3 years in hospitality, proficiency with POS and CRM systems, excellent communication skills, and physical ability to lift 40 lbs and work long periods standing.

The Concierge delivers exceptional, personalized hospitality by creating a seamless guest experience from arrival to departure, acting as a brand ambassador and supporting team collaboration. They demonstrate a genuine service heart, prepare for each visit, anticipate guest needs, and engage with active listening to enhance interactions. They represent the brand professionally, sharing its story and estate highlights to foster connection. Key responsibilities include greeting guests warmly, managing reservations, providing local recommendations, responding to concerns, and supporting operational tasks. Qualifications require 2-3 years in hospitality, proficiency with POS and CRM systems, excellent communication skills, and physical ability to lift 40 lbs and work long periods standing. Flexibility for weekends and holidays is essential. Core values emphasize service excellence, teamwork, accountability, growth, and responsible community engagement.

Concierge Jobs in Orcutt, CA

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Concierge Jobs in Orcutt, CA

Outdoor Recreation Concierge - The Cliffs Hotel and Spa The Cliffs Hotel and Spa

Sales Concierge Travel + Leisure Co.

Part-Time Concierge Crimson Wine Group

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