Operates as first point of contact for members and guests entering resort • Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences • Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition • Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies • Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments • Serves as a key point of contact for new membership sales and member retention interactions • Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.