Clearwater, Florida30+ days ago
Greet and welcome guest on the service lane using the Mazda of Clearwater model; Alert the Service Advisor(s) of the customer’s arrival and ensure a positive hand-off occurs; Place protective coverings inside of the customer’s car prior to the technician receiving the car; Using the TruVideo Application, video all service vehicles prior to moving them off the service drive; Assist physically challenged customers and those with special needs; Assist with vehicle flow in the service drive and within the shop/detailing area; ensure “waiters” are identified by stamping both key and hang tags; Drive service customers to their destination and pick them up, as directed; Stage the vehicle for customer pick-up; Maintain a clean and safe environment on the service drive at all times; Assure proper security of all vehicle keys; Share customer feedback with the Service Advisor(s) and Company Management; Conduct groundskeeping/landscaping tasks, both aesthetic and functional, to maintain the outdoor space in and around the dealership; and. Customer Service – assess customer needs, interact positively, and facilitate an excellent experience; Concern for Others –requires being sensitive to others' needs and feelings and being understanding and helpful on the job; Active Listening – Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and do not interrupt at inappropriate times; Oral Comprehension and Expression – listen to understand and convey information effectively; Problem Sensitivity – the ability to tell when something is wrong or likely to go wrong; Stamina – the ability to exert your self physically over long periods of time without getting winded or out of breath; General, Driver, and Shop Safety – understand and execute all tasks in a manner that protects both life and limb; and.