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ADAPTED_NOW

Performs working level process and requirement analysis, including process mapping though current flow charts, documents, future needs/plans, requirement elicitation, stakeholder analysis, and specification gathering to deliver cross team solutions. The Application System Analyst II serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned applications in a timely and high-quality manner.

Description Summary:The Application System Analyst II serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned applications in a timely and high-quality manner. The Systems Analyst II will provide application support and optimization. They work closely with the Service Desk to assist in responding to service requests. The Application System Analyst II must be able to analyze business issues/requirements and workflows and apply their application knowledge to meet operational and organizational needs. Project implementation responsibilities include collaborating with customers contributing to the analysis, testing, and documentation and implementation of medium to high complexity activities of assigned software. This position must possess sufficient detailed healthcare knowledge and systems expertise to implement medium to high complexity assigned application with minimal guidance. The Associate must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments.Responsibilities:<div><ul><li>Analyze, develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions and business processes to meet operational and technical requirements.</li><li>Collaborates across project borders with other teams. Thinks outside the box and proposes practical solutions to issues. Provides oversight and project management to assigned tasks.</li><li>Demonstrates a solid/working level of subject matter expertise in providing support to projects, customers, and other teams, while proactively working to improve and obtain new expertise in application/system in assigned areas. Utilizes application training, application web site and application resource materials regularly and effectively and is able guide newer team members in utilizing these resources.</li><li>Thorough knowledge and understanding of operations, can proactively identify opportunities to enhance customer usability, efficiency and/or experience. Represents user needs and expectations in larger, more complex system updates and enhancements. Provides clear and organized status reporting on key project areas to be used as external communications to stakeholders.</li><li>Performs working level process and requirement analysis, including process mapping though current flow charts, documents, future needs/plans, requirement elicitation, stakeholder analysis, and specification gathering to deliver cross team solutions. Responsible for completing working level gap analysis, and providing recommendations.</li><li>Able to clearly articulate complex design, configuration issues to end users and project stakeholders. Maintains relationship with end user leadership post-engagement. Proactively addresses end user conflicts.</li><li>• Contributes to strategy discussions by identifying options with associated pros and cons with team members. Facilitates making timely decisions; makes sound decisions even in the absence of complete information. Recognizes when a quick 80% resolution will suffice.</li><li>Adhere to organization standards for system configuration and change control.</li><li>Strong technical proficiency in application-specific design and configuration. Ability to clearly articulate and communicate core design, configuration concepts to end users. Able to independently analyze, design, and configure the application. Able to teach design, configuration concepts to new team members.</li><li>Collaborate and develop strong relationships with end user communities, customers and business partners.</li><li>Collaborate with Operational Leaders to focus on standardized best practice workflow processes and content to ensure alignment across all ministries, to create efficiencies, and to ensure optimal operational processes.</li><li>Coordinates code changes with appropriate vendor related to financial and business application issues.</li><li>Collaborates with Technical Team to identify and infrastructure related issues that have resulted in application issues.</li><li>Share industry best practices from vendors with Operational Leaders.</li><li>Demonstrates increasing technical knowledge of the assigned application including relationships of infrastructure and impact to user if unavailable.</li><li>Serves as a liaison between business operations and providers, internal information technology, system users and vendors working within the defined project objectives for issue and problem resolution.</li><li>Follows strict change management processes ensuring proper approval, testing, and validation of system changes.</li><li>Written documentation delivered to end users and leadership shows consistency and attentive review. Is a team player and able to proactively communicate issues and concepts to project leadership.</li><li>Associate periodically reviews and auto-corrects his/her skills, habits, work ethic, and behaviors and manages his/her work in an effective and agreeable way among peers. Associate is sensitive and aware of how others perceive them and take care to ensure smooth and effective working relationships and environments.</li><li>Proactively and independently troubleshoot and resolve moderate incidents and requests without direction.</li><li>Maintains high standards for quality of work for self and others. Provides oversight and feedback on team member design, configuration and deliverables.</li><li>Manages medium complexity projects/requests. Collaborates with team members as needed. Proactively evaluates all new release and functionality of applications.</li><li>Complete in a timely manner assigned courses within Healthstream, other electronic tracking tools for educational related material or attend presentations in person as assigned.</li><li>Ensure the services that he/she provides contribute to the successful accomplishment of the primary mission of the department.</li><li>Escalates when SLAs are breached or appropriate vendor action is not occurring.</li><li>May be required to travel to perform duties.</li><li>May be required to work additional hours as needed during critical problems.</li><li>Assist in preparation and conducting of continuing formal or informal training session for users and co-workers.</li><li>Identifies and seizes new opportunities, displays can-do attitude in good and bad times and steps up to handle tough issues.</li><li>Performs other duties as assigned.</li></ul></div>Requirements:<div>Education/Skills<ul><li>Associates or Bachelor’s degree preferred with a focus in healthcare, business, or information systems.</li><li>Ability to present complex data in meaningful method, i.e., charts, graphs</li><li>Ability to adjust to and implement change</li><li>Problem Solving skills</li><li>Multitasking skills</li><li>Work as a team member</li><li>Proficient in Microsoft applications including Word, Excel, and PowerPoint</li><li>Excellent customer service skills</li><li>Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education</li><li>Strong organizational skills in managing multiple priorities</li></ul>Experience<ul><li>3+ Years of experience</li><li>2+ years within healthcare, business, or information systems</li><li>Solves moderate incidents without direction</li><li>Develops new functionality for requests with little direction</li><li>Works in a team setting, sharing information and assisting other junior level team members</li><li>Possesses detailed healthcare knowledge and systems expertise</li><li>Makes decisions regarding own work on primarily routine cases</li><li>Works under minimal supervision, uses independent judgment requiring analysis of variable factors</li><li>Collaborates with senior team members to develop approaches and solutions</li><li>Mentors and may train team members within own functional or application</li></ul>Licenses, Registrations, or Certifications<ul><li>Associated certifications on area of focus, preferred</li><li>For Epic Analysts:<ul><li>Certified or proficient in assigned Epic module (must be obtained within 6 months of employment date)</li><li>Certifications or Proficiencies must stay current by maintaining new version training</li></ul></li></ul></div>Work Schedule: 8AM - 5PM Monday-FridayWork Type: Full Time

In 1999, two historic Catholic charities became one, forming CHRISTUS Health and creating a unique purpose in the modern health care market - to take better care of people. To extend the healing ministry of Jesus Christ, the mission that the Sisters of Charity Health Care system and Incarnate Word Health system shared for more than a century, is now also the mission of CHRISTUS Health. Ranked among the top 10 Catholic health systems in the United States by size, the CHRISTUS Health system includes more than 40 hospitals and facilities in seven U.S. states, Chile and six states in Mexico, with assets of more than $4.6 billion. Whether seeking care in Alexandria Louisiana, or Coahuila, Mexico, patients discover that the healing spirit is alive at CHRISTUS Health.

CHRISTUS Health

Application System Analyst II - Cadence

Analysis Skills

Best Practices

Business Analysis

Business Operations

Business Processes

Business Skills

Business Solutions

Cadence

Change Control

Change Management

Communication Skills

Customer Relations

Customer Support/Service

Documentation

Finance Software

Gap Analysis

Healthcare

Identify Issues

Information Technology & Information Systems

Interpersonal Skills

Leadership

Maintenance Services

Mentoring

Microsoft Excel

Microsoft PowerPoint

Microsoft Product Family

Microsoft Word

Multitasking

Operations Processes

Organizational Skills

Presentation/Verbal Skills

Problem Solving Skills

Process Analysis

Project Tracking

Project/Program Management

Requirements Management

Sales Prospecting

Service Level Agreement (SLA)

Software Administration

Software Design

System Validation

Systems Administration/Management

Systems Analysis

Systems Maintenance

Team Player

Test Plan/Schedule

Time Management

Training Tools

Training/Teaching

Usability Engineering

Validation Testing

Willing to Travel

FEED

From emerging companies to supermajors, throughout every region of the globe, customers rely on Quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. The trusted source of decision-ready data for 1,800+ companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace.

SCADA AnalystLocation: Tyler, Texas Are you excited by challenges?  Do you enjoy working in a fast-paced, international and dynamic environment?  Then now is the time to join Quorum Software, a rapidly growing company and industry leader in oil & gas transformation.Quorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and planners. Since 1998, Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration. The trusted source of decision-ready data for 1,800+ companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information, visit <a href="https://quorumsoftware.com/" rel="nofollow noopener noreferrer" target="_blank" title="https://quorumsoftware.com/">quorumsoftware.com</a> Quorum Software is the world's largest provider of digital technology focused solely on business workflows that empower the next evolution of energy. From emerging companies to supermajors, throughout every region of the globe, customers rely on Quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies.Responsibilities<ul><li>Responsible for the triage of customer reported issues, identifying, documenting and configuration recommendations for a SCADA platform </li><li>Work closely with our product and engineering teams to provide detailed problem descriptions of customer incidents and requested improvements</li><li>Participate in the configuration, enhancement, and testing phases associated with software changes </li><li>Ensure our customers have a positive experience by driving timely first response, customer updates and support resolutions </li><li>Ensure proper documentation of assigned incidents, including internal and external communications </li><li>Responsible for taking resolved customer issues and curating them into a knowledge base system to allow customers to self-serve </li><li>Respond to and resolve customer SCADA requests via Salesforce Service Cloud, email, telephone, Microsoft Teams, with end-to-end responsibility </li><li>Ability to work effectively with global cross-functional teams </li><li>Responsible for periodic after-hours on call support</li><li>Ensure successful completion of personal and team deliverables </li><li>Other duties as assigned </li></ul> Requirements<ul><li>3 to 5 year(s) of working experience in delivering solution support or solution implementation is required for this position </li><li>Strong  technical experience in diagnosing and troubleshooting within the software applications </li><li>Understanding of software technologies like SQL, PowerBI or Python is a plus</li><li>Proficient in Microsoft Office products </li><li>Candidates with experience in the Oil and Gas industry and/or SCADA platforms are encouraged to apply </li><li>Strong proficiency in writing and verbal communication to customers</li><li>Strong interpersonal skills </li><li>A sense of urgency about solving problems and attaining favorable results </li><li>Ability to set achievable goals and deadlines and maintain commitment to achieving goals in the face of obstacles and frustrations </li><li>A team player and enjoy working in a multi-cultural environment </li><li>A bachelor’s degree, Post Graduate Diploma, Professional Degree in Information Technology, Computer Science, Mathematics or equivalent is a plus but not required</li></ul> Additional Details<ul><li>Background Check: The successful candidate will need to successfully complete the following clearances: Criminal History Check, Education Verification, Employment Verification, Driver’s License Verification and passport/ID validation.</li><li>Visa Sponsorship: Employment eligibility to work with Quorum Software in the United States is required as the company will not pursue visa sponsorship for this position. The successful candidate will be required to ensure they maintain and renew any visas or permits that grant employment eligibility where applicable.</li></ul> About Quorum Software Quorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and planners. Since 1998, Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration. The trusted source of decision-ready data for 1,800+ companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information, visit <a href="https://quorumsoftware.com/" rel="nofollow">quorumsoftware.com</a>.Quorum Diversity Statement: At Quorum, we are committed to fostering, cultivating, and preserving a culture of belonging.  We want to be the place where a diverse pool of talented people join us, stay with us and do their best work.  With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equity and equality and believe deeply in diversity of race, gender, sexual orientation, age, religion, ethnicity, national origin, ability, neurodiversity and all the other characteristics that make us unique. Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, ancestry, veteran status, disability, genetic information, or any other basis protected by law.Those applicants requiring reasonable accommodation to the application and/or interview process should notify a member of the Human Resources DepartmentOur company uses E-Verify to confirm the employment and eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit <a href="https://www.dhs.gov/E-Verify." rel="nofollow noopener noreferrer" target="_blank" title="https://www.dhs.gov/e-verify.">www.dhs.gov/E-Verify.</a>Recruitment Scam Alert: Quorum Software does not charge fees, request payments, conduct interviews via messaging apps, or request the installation of software at any stage of the recruitment process. All legitimate recruitment activities are conducted exclusively through our official careers website (www.quorumsoftware.com/careers) and email addresses ending in @quorumsoftware.com. Any communication that does not originate from these official channels should be considered unauthorized and may be reported to careers@quorumsoftware.com

Quorum Software

SCADA Analyst I

Accounting Software

Background Investigation

Cloud Computing

Computer Science

Cross-Functional

Diversity

Driver's License

Ecosystems

Knowledge Base

Mathematics

Microsoft Office

Multicultural

Oil and Gas

On Call

Patient Assessment

Power BI

Process Improvement

Product Engineering

Profit & Loss

Python Programming/Scripting Language

Resolve Customer Issues

SQL (Structured Query Language)

Salesforce.com

Set Goals

Supervisory Control and Data Acquisition (SCADA)

Testing

Value Chain Model

Writing Skills

Dynamics ATS

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Application System Analyst II - CadenceCHRISTUS Health

SCADA Analyst IQuorum Software

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