Own client relationships for assigned accounts; serve as the primary point-of-contact for all client needs and processesRun customer processes end-to-end—from onboarding to adoption, renewals, upsells, escalations, and QBRs—without requiring day-to-day oversight from leadershipDevelop a deep understanding of client workflows, value-based payment contracts, and success criteria to align SpectraMedix platform capabilities with strategic objectivesDrive product adoption and ensure clients are maximizing ROI across Provider Portal, VBP Analytics, Contract Modeler, and Contract Terms ManagerProactively hunt for upsell/expansion opportunities by identifying gaps, additional use cases, and unmet client needsCollaborate with internal teams (Product, Analytics, Engineering, PMO) and hold them accountable to deadlines and deliverablesManage escalated issues directly, driving to resolution with remediation plans that ensure client trust and successPrepare and deliver quarterly business reviews (QBRs), adoption reports, and ROI updates to client leadershipMaintain accurate account health scores, success metrics, and client insights in CRM/CS toolsServe as an advocate for the client internally while balancing business goals and driving SpectraMedix growthRequirements: Bachelor's degree or equivalent5–8 years of healthcare account management, consulting, or customer success experience (payer/provider analytics or SaaS preferred)Proven experience managing health plan and health system clients in value-based care or healthcare analyticsStrong business acumen and ability to translate client needs into adoption strategies and upsell opportunitiesDemonstrated ability to run client processes independently and drive measurable client outcomesExcellent communication and presentation skills; ability to engage confidently with C-level and VP-level stakeholdersStrong influencing skills with the ability to push back, hold teams accountable, and drive alignment across functionsExperience with CRM and SaaS platforms (HubSpot, Salesforce, Gainsight, Totango, or similar)Must be willing to travel up to 10–15% for client meetingsA hungry, ambitious, and proactive mindset—with the drive to grow accounts, expand relationships, and elevate client successStrong verbal and written communication, technical articulation, listening, and presentation skills are essentialShould have proven analytical and problem-solving skillsDemonstrated expertise in prioritization, time management, and stakeholder management (both internal and external) is necessaryShould be a quick learner, self-starter, proactive, and an effective team playerMust have experience working under tight deadlines within a matrix organizational structure#J-18808-Ljbffr. You will also collaborate cross-functionally—holding project managers, product, and analytics teams accountable to deliver on commitments while keeping clients engaged and successful.