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Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. Pay structures vary by client program; most programs compensate for productive time and may include performance-based incentives.

Customer Service Agent — Independent Contractor (Remote)Location: Remote (US-Based)Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to run your own home-based business while delivering high-quality service to customers.As an Independent Contractor, you will<ul><li>Be your own boss.</li><li>Choose when and to whom you provide services.</li><li>Set your own schedule by self-scheduling in 30-minute blocks.</li><li>Provide a distraction-free home office environment.</li><li>Provide and maintain your own equipment.</li><li>Handle inbound and/or outbound customer service calls.</li><li>Assess customer needs and resolve inquiries efficiently and professionally.</li></ul>Requirements<ul><li>Minimum 1 year of phone-based customer service experience.</li><li>Strong verbal and written communication skills.</li><li>Ability to navigate multiple systems and accurately document call notes.</li><li>Comfortable working independently under contract.</li><li>Patience, professionalism, and strong problem-solving skills.</li></ul>Compensation<ul><li>Submit invoices and receive payment for services performed pursuant to contract.</li><li>Pay structures vary by client program; most programs compensate for productive time and may include performance-based incentives.</li><li>Independent Contractors are responsible for their own taxes and business expenses.</li></ul>Application & Certification Process<ul><li>Complete an online application.</li><li>Pass a background check (non-refundable processing fee applies).</li><li>Sign an Independent Contractor Agreement.</li><li>Complete a W-9 form and set up direct deposit.</li><li>Complete client-specific certification requirements prior to servicing calls.</li></ul>Computer & Technology Requirements<ul><li>Provide your own Windows-based PC (Macs, Chromebooks, and tablets are not supported).</li><li>Wired high-speed internet connection required.</li><li>USB headset required.</li><li>Android or Apple smartphone required for authentication purposes.</li><li>Some clients may require additional security measures or equipment.</li><li>Review detailed technology requirements</li></ul>Hours<ul><li>Flexible scheduling; client hours of operation vary.</li><li>Availability expectations differ by client program.</li></ul>Eligible StatesLiveops is currently accepting applications in: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY.

Liveops

Remote Customer Service Agent

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Important NotesClient-required certification is approximately 3 weeks with self-paced eLearning and live classroom sessions. Client seeks agents who can support a minimum of 80 commits/month (Jan–Apr), with 10+ commits on April 14 and 12+ commits on April 15.

HOUR

Tax Software Support – Independent ContractorLocation: Remote (US-Based)Apply today to join the 1/5/26 certification class and lock in your spot for tax season success. Liveops is contracting seasonal Product Support Agents to provide remote support for a leading tax software program. This opportunity is ideal for independent contractors who want to deliver empathetic, tech-enabled service during peak season.As an Independent Contractor, you will<ul><li>Be your own boss.</li><li>Choose when and to whom you provide support services.</li><li>Set your own schedule.</li><li>Provide a distraction-free home office.</li><li>Provide your own home office equipment.</li><li>Handle customer calls, assess needs, and solve problems.</li></ul>Requirements<ul><li>Experience taking inbound and outbound calls.</li><li>Computer skills, including navigating multiple systems and documenting call notes.</li><li>Strong communication skills and the ability to connect with diverse individuals.</li><li>Ability to sit for long periods.</li><li>Patience and empathy.</li><li>Ability to provide services pursuant to your contract independently.</li></ul>Preferred Qualifications<ul><li>Available to provide services on April 14 and 15.</li><li>Comfortable using video chat and screen-sharing tools.</li><li>Adaptable to changing procedures and tech challenges.</li><li>Experience with inbound/outbound customer support; call center experience is a plus.</li></ul>Hours<ul><li>Choose your own schedule by self-scheduling 30-minute blocks or commits.</li><li>Hours of Operation (Jan–Apr): 7 days/week, 8:00 AM – 12:00 AM ET.</li><li>Client seeks agents who can support a minimum of 80 commits/month (Jan–Apr), with 10+ commits on April 14 and 12+ commits on April 15.</li></ul>Compensation<ul><li>Submit invoices and receive payment for completed services pursuant to contract.</li><li>Invoice $0.34 per minute of talk time for providing services January–April.</li><li>Agents new to the program may be eligible for a $200 incentive for meeting client metrics through Tax Day.</li><li>Additional performance-based pay may be announced during the season.</li><li>ICs are responsible for their own taxes and expenses.</li><li>Earn up to $20/hour; earnings vary and are not guaranteed.</li></ul>Computer Requirements<ul><li>CPU: Intel i5/i7/i9 (8th Gen+) or AMD Ryzen 5/7/9 (2nd Gen+).</li><li>Internet: Wired connection required (Wi-Fi and Satellite not permitted); minimum 20 Mbps download and 5 Mbps upload.</li><li>OS: Windows 11 (64-bit); Macs, Chromebooks, and Tablets are not compatible.</li><li>Equipment: Dual monitors required (1920×1080), USB headset required, webcam required.</li><li>Review the Liveops Mobile Device and Security Requirements</li></ul>Application and Certification Process<ul><li>Complete an application and pass a background check.</li><li>Sign an Independent Contractor Agreement.</li><li>Complete a W-9 form and set up direct deposit.</li><li>Complete program-specific certifications.</li></ul>Background CheckFor a limited time, it’s only $20. Background check requires a non-refundable fee paid to the vendor. View background requirementsImportant Notes<ul><li>Client-required certification is approximately 3 weeks with self-paced eLearning and live classroom sessions.</li><li>Certification sessions are normally scheduled between 10:00 AM ET and 8:00 PM ET, but actual session times and lengths will vary.</li></ul>Eligible StatesLiveops is currently accepting applications in: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY.

Remote Customer Service Representative

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