OTHER

FEED

UNKNOWN

To provide operator service during normal business hours by answering and taking ownership as much as possible of all incoming calls to the Agency Services support team in a quick and courteous manner. Maintain a high level of knowledge regarding Farm Bureau systems, procedures, and products to be a trusted resource for the field as well as home office team members.

OBJECTIVE:
Agency Services Phone Support Representative ObjectiveTo prepare the Field Force for success by providing comprehensive customer service in preparing information for independent contractor insurance agents to quote, sell, and service clients. To provide excellent customer service in a prompt and professional manner. To provide operator service during normal business hours by answering and taking ownership as much as possible of all incoming calls to the Agency Services support team in a quick and courteous manner. To proactively research and resolve policy issues by assisting agents and customers by phone and through daily document listings and activities reports.

RESPONSIBILITIES:
Agency Services Phone Support Representative ResponsibilitiesAssist customers and potential customers with questions regarding billing, insurance coverages, and member benefits. Receive, process, and verify insurance and membership transactions. Take ownership of complaints and inquiries and proactively follow through to resolution. Accept and apply payments from customers. Gather and prepare quotes and information for all lines of business. Identify cross-sell opportunities. Train other team members on process, procedures, and technology as assigned. Maintain a high level of knowledge regarding Farm Bureau systems, procedures, and products to be a trusted resource for the field as well as home office team members. Identify, recommend, and enact procedural changes to improve job efficiency and effectiveness. Stay current on changes as they relate to job functions. Advance in understanding of all program and internal systems used by Farm Bureau to streamline and facilitate policy handling.

QUALIFICATIONS:
Agency Services Phone Support Representative QualificationsRequiredHigh school diploma or equivalent required. Experienced computer usage and proven skills in Microsoft Outlook, Word, Excel, and PowerPoint required. Demonstrated ability to learn new technologies required. Active P/C license required or must be successfully obtained within 90 days of employment. Keyboarding skills with accuracy required. Willingness to pursue continuing job-related training and education required. Preferred Associate’s degree preferred with focus on business administration, management, or insurance. Minimum six months of experience in insurance processing preferred. One-year professional office experience and customer service preferred. Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19

Michigan Farm Bureau Family of Companies

Agency Services Phone Support Representative

Administrative Management

Business Administration

Cross-Selling

Customer Support/Service

Follow Through

Insurance

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Microsoft Word

Policy Development

Problem Solving Skills

Sales

Sales Prospecting

[AW]-iCims

Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.

Position Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities <ul><li>Establish customer relationships and follow up with customers, as needed.</li><li>Use a customer-focused, needs-based review process to educate customers about insurance options.</li><li>Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.</li></ul>As an Agent Team Member, you will receive... <ul><li>Hourly pay plus commission/bonus</li><li>Paid time off (vacation and personal/sick days)</li><li>Flexible hours</li><li>Growth potential/Opportunity for advancement within my agency</li><li>Hiring Bonus up to $</li></ul>Requirements <ul><li>Interest in marketing products and services based on customer needs</li><li>Excellent communication skills - written, verbal and listening</li><li>People-oriented</li><li>Detail oriented</li><li>Proactive in problem solving</li><li>Able to learn computer functions</li><li>Ability to work in a team environment</li></ul>If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Katie Pikkarainen - State Farm Agent

Customer Service Manager - State Farm Agent Team Member

Calendar Management

Communication Skills

Customer Relations

Customer Service Management

Customer Training

Detail Oriented

Farm Management

Financial Services

Lead Generation

Licensing

Marketing

Needs Assessment

Presentation/Verbal Skills

Team Player

Training Program

Writing Skills

Customer Service Representative - State Farm Agent Team Member

We also participate in meaningful initiatives like volunteering at Hospice of Lansing Stoneleigh Residence, donating birthday bags to the Mason community, and offering Kona Ice events four times a year. Our community is at the heart of everything we do—we sponsor Mason High School Performing Arts, Mason Junior Bulldogs Football, Holt Wrestling, and the Mason Courthouse music events.

About our Agency: Trinesha launched the agency on January 1, 2011 and has since built a strong team of nine licensed agents dedicated to exceptional service. In our office, we pride ourselves on providing a personal touch, often handling eligible claims in-house to make the process smoother for our customers. Plus, our mini Australian Shepherd, Baxter, adds a little extra joy to the workplace! As a Chartered Financial Consultant (ChFC), Trinesha brings a wealth of expertise to our agency, especially when it comes to guiding customers through financial services. Our community is at the heart of everything we do—we sponsor Mason High School Performing Arts, Mason Junior Bulldogs Football, Holt Wrestling, and the Mason Courthouse music events. We also participate in meaningful initiatives like volunteering at Hospice of Lansing Stoneleigh Residence, donating birthday bags to the Mason community, and offering Kona Ice events four times a year. Our team enjoys excellent perks, including a Simple IRA, health benefits, and group life insurance. The culture here is fast-paced yet family-oriented, emphasizing hard work, integrity, and personal connection. Instead of a telephone tree, we prioritize human interaction—along with cookies and coffee to keep things warm and welcoming! We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential. Responsibilities: <ul><li>Use a customer-focused, needs-based review process to educate customers about insurance options.</li><li>Work with the agent to establish and meet marketing goals.</li><li>Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.</li></ul>As an Agent Team Member, you will receive... <ul><li>Hourly pay plus commission/bonus</li><li>Health benefit (Medical, Vision, Dental)</li><li>Paid time off (vacation and personal/sick days)</li><li>Valuable experience</li><li>Growth potential/Opportunity for advancement within my agency</li></ul>Requirements: <ul><li>Excellent communication skills - written, verbal and listening</li><li>Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams</li><li>Self-motivated</li><li>Detail oriented</li><li>Proactive in problem solving</li><li>Able to learn computer functions</li><li>Ability to multi-task</li><li>Ability to make presentations to potential customers</li></ul>If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Contractor Administration Jobs in Lansing, MI

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Agency Services Phone Support Representative Michigan Farm Bureau Family of Companies

Customer Service Manager - State Farm Agent Team Member Katie Pikkarainen - State Farm Agent

Customer Service Representative - State Farm Agent Team Member Katie Pikkarainen - State Farm Agent

Customer Service Representative - State Farm Agent Team Member Trinesha Goebel - State Farm Agent

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