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UNKNOWN

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Gather comprehensive client information, including demographics, insurance details, COVID vaccination status, drug of choice, level of urgency, motivation for treatment, and preferred treatment type (e.g., detox, residential, outpatient). They will engage with clients, collect essential information, verify insurance benefits, and facilitate the warm hand-off to Admissions Advocates, Recovery Advocates (peers) and Case Managers.

Salary

KBSkills

ACTIVE

Description:Santa Fe Recovery Center is a leading provider of substance use disorder and mental health treatment and education services. We are looking for a full-time CCHBC Client Engagement Advocate to join our team at our Santa Fe offices. We offer a competitive salary range from $45,760 - $49,920 (BOE) and the Benefits shown below. Experience working in the Healthcare Industry and/or Non-Profit is highly preferred. This is a great opportunity to continue to advance in your career while being part of the team that is providing support to the community. Client Engagement Advocate Benefits: <ul><li>A generous PTO package (3 weeks of PTO, 7 paid holidays, 3 floating holidays, & 2 mental health days) </li><li>Medical, Dental, and Vision insurance (90% to 100% premium covered by employer) </li><li>ST and LT disability </li><li>Pet insurance </li><li>Opt-in 401k with 4% match </li><li>Access to our comprehensive Employee Assistance Program, providing 24/7/365 access to a licensed professional for staff and their immediate families </li></ul>Summary:The Client Engagement Advocate (CEA), reporting to the Director of Client Engagement and Experience, performs a vital role in our organization's admissions process. CEAs are responsible for ensuring a smooth transition from initial contact to the beginning of treatment for clients seeking our services. They will engage with clients, collect essential information, verify insurance benefits, and facilitate the warm hand-off to Admissions Advocates, Recovery Advocates (peers) and Case Managers. CEAs are critical in providing a positive first impression and facilitating the intake process for individuals seeking treatment. Duties and Responsibilities of the Client Engagement Advocate: (Included but not limited to) You'll report to the Director of Client Engagement and Experience and: Client Engagement and Data Collection: <ul><li>Receive incoming calls and walk-in clients </li><li>Provides a warm welcome to clients, ensuring their understanding of the agency and next steps </li><li>Gather comprehensive client information, including demographics, insurance details, COVID vaccination status, drug of choice, level of urgency, motivation for treatment, and preferred treatment type (e.g., detox, residential, outpatient). </li></ul>Utilize Triage Screener:<ul><li>Consistently utilize the triage screener to collect standardized data and ensure accurate service provision. </li><li>Verification of Benefits (VOB): </li><li>Perform Verification of Benefits to verify client insurance coverage and benefits eligibility. </li></ul>Data Management:<ul><li>Enter all collected client data directly into the Customer Relationship Management (CRM) system and Electronic Health Records (EHR) promptly. </li><li>Warm Hand-Off: </li><li>Conduct warm hand-offs to Admissions Advocates via phone, ensuring all necessary information is relayed accurately. </li><li>Direct clients who present as face-to-face walk-ins directly to Admissions Advocates or Peers. </li><li>Work with Admissions Manager and Admissions team to make appropriate referrals when patient is seeking services not offered by SFRC. </li></ul>Follow up:<ul><li>Responsible for generating quarterly reports on treatment inquiries and demographic information. </li><li>Responsible for conducting follow-up surveys with clients at admission and at various intervals up to 6 months after discharge from services. May contact the client and designated family members when permission has been given. </li><li>Responsible for staying in touch with clients currently enrolled in services at SFRC CCBHC which may include appointment reminders, surveys or simple check-ins. </li><li>Assists discharged clients in the recovery process as necessary, by referring them to the appropriate individuals in the admission team during follow-up calls. </li><li>Communicates in a calm, respectful, and professional manner with all clients. </li><li>Maintains ethical and confidentiality rules and regulations in accordance with SFRC policies and procedures and HIPAA and 42CFR Part 2. </li><li>Participates in gathering data for other purposes including grants, as required. </li><li>Processes client records requests, interfacing with clinical staff for authorization. </li><li>Completes all other related tasks as assigned. </li></ul>Requirements:Skills/Knowledge/Abilities:<ol><li>Excellent customer service skills. </li><li>Detail-oriented and organized. </li><li>Computer literate, including advanced knowledge of Excel and experience with EHR & CRM systems. </li><li>Works well with diverse populations. </li><li>Must attend all Mandatory Staff Meetings and/or workshops as required. </li></ol>Education and Experience:<ol><li>Associates Degree or equivalent experience in detox and rehab facility, social services, or related Human Services field. </li><li>Familiarity with other community-based organizations. </li><li>Bi-lingual/bi-cultural (Spanish/English) preferred. </li><li>Must have and maintain a valid New Mexico driver's license, insurance, and a clean driving record. </li></ol> PIaea314070e7b-31181-36343577

Santa Fe Recovery Center

CCBHC Client Engagement Advocate

salaryMin

salaryMax

payPeriod

currency

Case Management

Code of Federal Regulations

Community Support

Community and Social Services

Computer Skills

Customer Relationship Management (CRM) Systems

Customer Support/Service

Customer/Client Research

Data Collection

Data Management

Demographics

Dental Insurance

Detail Oriented

Driver's License

Employee Assistance Plan

English Language

HIPAA (Health Insurance Portability and Accountability Act)

Healthcare

Insurance

Market Surveys

Medical Record System

Microsoft Excel

Multilingual

Nonprofit

Organizational Skills

Outpatient Care

Patient Care Authorizations

Psychiatry and Mental Health

Regulations

Reporting Skills

Social Work

Spanish Language

Training/Teaching

Vaccination

Vision Plan

JobGet

We make it easy for mental health providers to take insurance by credentialing you with the nation’s largest networks, handling billing and admin paperwork, and helping you earn more stable income with higher rates. Whether you want to see patients alongside a full-time job or grow a full-time practice, Headway makes it easy to accept insurance, boost your earnings, and focus on care - without the administrative burden.

""<h2>Licensed Psychiatric Nurse Practitioner</h2> Wage: Between $130-$203 an hourDid you know that you can build a flexible private practice on your terms as a psychiatric nurse practitioner? Whether you want to see patients alongside a full-time job or grow a full-time practice, Headway makes it easy to accept insurance, boost your earnings, and focus on care - without the administrative burden. It’s all on one free-to-use platform, no commitment required. About the roleThis position is for licensed psychiatric nurse practitioners looking to start or grow their private practice. Headway provides the tools, resources, and support to help you navigate insurance, streamline operations, and let you focus on what matters most - your patients. About you<ul><li style="list-style-type:disc;font-size:10pt;font-family:'proxima nova' , sans-serif">You’re a fully licensed psychiatric nurse practitioner with your DEA or CDS number, ANCC board certification, a valid NPI number and malpractice insurance.</li><li style="list-style-type:disc;font-size:10pt;font-family:'proxima nova' , sans-serif">You’re looking to start or expand your private practice while maintaining control over your schedule, client load, and work environment.</li></ul> Why partner with Headway?As an independent provider with Headway, you’ll gain access to:<ul><li style="list-style-type:disc;font-size:10pt;font-family:'proxima nova' , sans-serif">Hassle-free insurance credentialing: Get credentialed for free in multiple states within as little as 30 days.</li><li style="list-style-type:disc;font-size:10pt;font-family:'proxima nova' , sans-serif">Increased earnings: Secure competitive rates with top insurance plans through our nationwide network.</li><li style="list-style-type:disc;font-size:10pt;font-family:'proxima nova' , sans-serif">Predictable bi-weekly payments: Receive reliable payouts directly from Headway.</li><li style="list-style-type:disc;font-size:10pt;font-family:'proxima nova' , sans-serif">Built-in EHR tools: Access real-time scheduling, secure client messaging, documentation templates, assessments, and more.</li><li style="list-style-type:disc;font-size:10pt;font-family:'proxima nova' , sans-serif">Compliance & audit support: Stay up-to-date with insurance requirements and industry regulations.</li><li style="list-style-type:disc;font-size:10pt;font-family:'proxima nova' , sans-serif">Free continuing education: Earn CEUs and expand your expertise through Headway Academy.</li></ul> How Headway supports your patients<ul><li style="list-style-type:disc;font-size:10pt;font-family:'proxima nova' , sans-serif">Increased access: Headway makes it easier for your clients to get the care they need at a price they can afford through insurance.</li><li style="list-style-type:disc;font-size:10pt;font-family:'proxima nova' , sans-serif">Instant verification: Clients can easily check their insurance status and get the care they need without disruption. </li></ul> Important Notes<ul><li style="list-style-type:disc;font-size:10pt;font-family:'proxima nova' , sans-serif">This is a 1099 independent contractor role. You’ll have full autonomy over your practice, including setting your hours and managing your caseload.</li><li style="list-style-type:disc;font-size:10pt;font-family:'proxima nova' , sans-serif">At this time, Headway can’t support mental health professionals that aren’t fully licensed. If your application was rejected for incomplete licensure, you’re welcome to reapply once you have a valid license. </li></ul> About HeadwayWe make it easy for mental health providers to take insurance by credentialing you with the nation’s largest networks, handling billing and admin paperwork, and helping you earn more stable income with higher rates. With Headway, you can finally focus on what matters most: providing life-changing care. We’ll take care of the rest.

J-Vers

Licensed Psychiatric NP

American Nurses Credentialing Center (ANCC)

Billing

Marketing

Medications

Nurse Practitioner Psychiatry

Nursing Credentials

Process Development

Product/Service Launch

Psychiatric Nursing

Psychotherapy

Telehealth

United States Drug Enforcement Agency (DEA)

Work From Home

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Looking for some extra cash working from home? Take advantage of this remote opportunity to earn money while taking surveys.Description:<ul><li>Be an influencer. Share your opinion to help brands deliver better products & services.</li><li>Complete surveys for quick payouts, or join focus groups for larger payouts.</li><li>Quick and free to sign up.</li><li>Make sure to confirm email after registration to receive cash out.</li></ul>Age Minimum:<ul><li>To become a member of Survey Junkie, you'll be required to enter a valid email address and confirm you're 13 or older to participate. For California, United States residents, you must be 16 or older to participate. It's that easy!</li></ul>

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