Required Education: Bachelor’s degree Preferred License/Certification: CSPM or PMP certification Required Experience/Skills: Strong experience managing National Accounts and customer relationships within the electronic security or alarm industry Advanced knowledge of commercial electronic security systems, installations, service delivery, billing, monitoring, and account operations Strong project management and operational leadership skills with ability to manage multiple large-scale customer accounts Ability to effectively communicate with executives, customers, project teams, subcontractors, and cross-functional departments Excellent presentation, communication, and stakeholder management skills Experience managing installation projects, service ticket portfolios, and SLA performance metrics Strong analytical and problem-solving skills with ability to identify trends and implement process improvements Knowledge of construction environments and coordination with General Contractors preferred Experience managing operational escalations and customer issue resolution Ability to lead, mentor, coach, and develop team members Strong organizational and matrix management skills Experience developing project plans, SOWs, execution playbooks, and operational documentation Intermediate to advanced MS Office and Project skills Ability to travel as requiredPreferred Experience/Skills: Strong knowledge of sales, installation, service, billing, and monitoring systems supporting National Accounts Technical understanding of the electronic security industry Construction experience preferredNational Account Program Manager Overview: Provide leadership for all aspects of Operational account management responsibilities for a portfolio of National Account customers. National Account Program Manager Job Duties: Serve as the primary Operations Relationship Manager for assigned National Account customers Act as the main operational point of contact for customer communications, escalations, metrics, and performance reviews Manage delivery of installation projects and service ticket portfolios for assigned accounts Coordinate with internal teams, subcontractors, field operations, and General Contractors to ensure successful project execution Support customer requests and issue resolution related to monitoring, billing, service, and accounts receivable Develop and maintain strong customer relationships through regular communication and operational reviews Attend customer meetings and present operational updates, metrics, and performance reports Ensure projects and operational deliverables are completed within established timelines, SLAs, and customer expectations Analyze account performance data, identify trends/issues, and implement process improvement initiatives Collaborate with Engineering, Finance, Service, Legal, Technical Solutions, Billing/AR, and other support teams Develop project plans, scope documents, SOWs, execution playbooks, and forecasting reports Support resource planning, project scheduling, and operational delivery management Review and manage contracts with customers and General Contractors Ensure Quality Assurance and Quality Control processes are followed Support continuous improvement initiatives to enhance operational efficiency and customer satisfaction May provide direct supervision and leadership to assigned team members **Only those lawfully authorized to work in the designated country associated with the position will be considered.**