UNKNOWN

ADAPTED_NOW

In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy._. _Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.

Company : United Concordia Dental Job Description : JOB SUMMARY This job handles customer inquiries by telephone and/or email and/or in person from individual members, groups, providers and brokers in a customer service center. Troubleshoots and resolves customer complaints. Ensures that responses to inquiries are completed timely and according to established service and quality standards. ESSENTIAL RESPONSIBILITIES + Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner. + Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution. + Meet all production, quality, and adherence standards. Attends all required training classes. + Elevate issues to next level of supervision, as appropriate. + Maintain accurate records, including timekeeping records. + Other duties as assigned or requested. EDUCATION Required + High School Diploma or GED Substitutions + None Preferred + None EXPERIENCE Required + 6 months of Customer Service in a customer facing role Preferred + Customer Service in a call-center environment + Customer Service in a Healthcare related call-center environment strongly preferred LICENSES or CERTIFICATIONS Required + None Preferred + None SKILLS + Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards. + Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally. + Ability to take direction and to navigate through multiple systems simultaneously. + Ability to maintain composure under stressful and fast-paced conditions. + Strong written and verbal communication skills + Ability to communicate complex information in a simple, customer facing way Language (Other than English): None Travel Requirement: 0% - 25% PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS Position Type Office-based Teaches/Trains others regularly Rarely Travels regularly from the office to various work sites or from site-to-site Does Not Apply Works primarily out-of-the office selling products/services (Sales employees) Does Not Apply Physical Work Site Required No Lifting up to 10 pounds Constantly Lifting 10 to 25 pound Rarely Lifting 25 to 50 pounds Rarely _Disclaimer:_ _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._ _Compliance Requirement_ _: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._ _As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy._ _Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._ Pay Range Minimum: $19.01 Pay Range Maximum: $23.72 _Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets._ Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org California Consumer Privacy Act Employees, Contractors, and Applicants Notice Req ID: J268078

Highmark Health

Associate Customer Service Representative

FEED

OTHER

As we continue our rapid expansion in 3D virtual tours and property data collection, your expertise, attention to detail, and commitment to delivering outstanding service will be essential in helping us provide top-quality results to our clients. Position Overview: As a Property Data Collector, you will employ Asteroom's cutting-edge equipment and user-friendly mobile apps to capture critical property data and create immersive 360° property tours.

Asteroom is seeking licensed Home Inspectors to join our growing team. If you're a seasoned professional with experience inspecting residential properties, we want to hear from you. As we continue our rapid expansion in 3D virtual tours and property data collection, your expertise, attention to detail, and commitment to delivering outstanding service will be essential in helping us provide top-quality results to our clients.Position Overview:As a Property Data Collector, you will employ Asteroom's cutting-edge equipment and user-friendly mobile apps to capture critical property data and create immersive 360° property tours. This role offers a unique opportunity to leverage your home inspection skills while being part of an exciting technological shift in the real estate sector.Requirements:	•	6+ months of related experience in real estate, data collection, or photography – OR – 12+ months of demonstrated exceptional customer service	•	Licensed Home Inspectors strongly preferred	•	Willingness to perform work as an Independent Contractor	•	Ability to travel and work in client homes (with compensation)	•	Passion for delivering excellent customer service and results	•	Ability and willingness to pass an independently paid background check	•	Mobile device capable of running our applications	•	Solid understanding of property data collection, virtual tours, and relevant industry knowledge	•	Strong analytical, organizational, and problem-solving skills	•	Professional appearance and adherence to dress codes while on site	•	Excellent verbal and written communication skills	•	Ability to prioritize and manage multiple tasks simultaneouslyBenefits:	•	Comprehensive virtual preparation resources, delivered in modules, with live trainer review	•	Ongoing education and feedback to help you improve and secure more assignments	•	Independent contractor (1099) status	•	Compensation of $75 per assignment, plus additional pay for mileage and property complexities	•	Opportunities for more work and inclusion on Asteroom's panels	•	Flexible work environment: both on the road and in homeowners' homes	•	Must have or be willing to obtain an EIN (Employer Identification Number) or operate under an LLC or registered business name.Job Types: Part-time, ContractPay: $60.00 - $75.00 per hourExpected Hours: 1 – 10 per weekSchedule:	•	Choose your own hours	•	Day shift	•	Monday to Friday	•	Weekends as neededLicense/Certification:	•	Driver's License (Required)

Asteroom

Home Inspector

BreezyHR

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Highmark Health

Asteroom

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