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The role will oversee a team of project managers and client-facing resources responsible for individual client conversions, operating in a matrixed environment with shared accountability across Client Services, IT, Marketing and other functions. Oversee and guide a team of project managers and client managers responsible for hands-on client conversions, providing direction, prioritization, and escalation support.

Senior Program Manager-SoftwareLongterm Contract- Onsite Dallas  THE POSITION The Senior Program Manager will lead the launch of a large-scale, multi-year re-platforming initiative. This role will be responsible for driving the end-to-end rollout of approximately 200+ clients from a legacy platform to a new system through a structured, multi-phase conversion program. This is a highly visible, cross-functional delivery role focused on execution excellence at scale. The Senior Program Manager will own the rollout strategy execution in partnership with Client Services and Product, ensuring predictable, high-quality client go-lives while adapting to evolving requirements and constraints. The role will oversee a team of project managers and client-facing resources responsible for individual client conversions, operating in a matrixed environment with shared accountability across Client Services, IT, Marketing and other functions. RESPONSIBILITIES:<ul><li>Own end-to-end rollout execution for the platform conversion program, ensuring successful delivery from planning through client go-live and stabilization</li><li>Lead and coordinate the conversion of 200+ clients in structured batches, ensuring alignment to the overall rollout plan and timeline</li><li>Drive consistent, high-quality client go-live experiences with a strong focus on client satisfaction and operational excellence</li><li>Oversee and guide a team of project managers and client managers responsible for hands-on client conversions, providing direction, prioritization, and escalation support</li><li>Serve as the central point of accountability for rollout progress, risks, and outcomes across all active conversion cohorts</li><li>Partner closely with Product Management and Client Services on rollout planning, sequencing, and continuous refinement of the migration approach</li><li>Coordinate across cross-functional teams including Engineering, IT, Application Support, and Marketing to ensure readiness for each phase of the rollout</li><li>Identify risks, bottlenecks, and dependencies early; drive conversion strategies and course corrections to maintain forward momentum</li><li>Establish and track key program metrics (e.g., go-live success rate, client satisfaction, schedule adherence, cycle time) and provide clear, actionable reporting to leadership</li><li>Continuously improve rollout processes, tools, and playbooks to increase efficiency, scalability, and predictability over time</li><li>Ensure strong communication across internal stakeholders and client-facing teams, aligning expectations and maintaining transparency throughout the rollout</li></ul> REQUIRED SKILLS:<ul><li>Bachelor's degree in Business, MIS, or related field (or equivalent experience)</li><li>PMP or similar program/project management certification</li><li>10+ years of experience in program or project management</li><li>Proven experience leading complex, multi-phase implementations involving client onboarding, configuration, integration, and deployment</li><li>Experience overseeing multiple concurrent workstreams and managing delivery at scale (100+ customers or equivalent complexity preferred)</li><li>Strong leadership skills with experience managing or coordinating project managers in a matrixed environment</li><li>Exceptional ability to drive execution across cross-functional teams without direct authority</li><li>Demonstrated success managing ambiguity and adjusting plans while maintaining forward progress</li><li>Excellent communication skills, with the ability to engage effectively with both executive stakeholders and operational teams</li><li>Strong organizational, analytical, and problem-solving capabilities</li><li>Experience building and managing program-level metrics, reporting, and governance structures</li></ul> KEY ATTRIBUTES:<ul><li>Execution-focused with a strong sense of ownership and accountability</li><li>Highly organized and detail-oriented, with the ability to operate at both strategic and tactical levels</li><li>Strong collaborator who can influence across functions and drive alignment</li><li>Comfortable operating in a fast-paced, evolving environment with shifting priorities</li><li>Committed to delivering an exceptional client experience</li></ul>

Lanvera is a leading CCM (Customer Communications Management) outsourcing and technology company specializing in the design, production, and delivery of secure customer communications including invoices, statements, tax forms, collection letters, compliance notices and other business critical documents to any delivery channel including print, electronic and mobile platforms. Lanvera has a strong presence in the Financial Services industry and is expanding into other vertical markets.   

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Senior Program Manager-On-site Contractor DALLAS Lanvera

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