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Claims Manager

Compensation Information : The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. Managing a team of adjusters in the investigations, vehicle inspections, and resolves claims, as well as directs outside vendors, independent adjusters, experts, and other vendors in the claim handling processes.

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Job Description :SummaryThis position manages a team of adjusters within Ryder's self-administered liability program. Oversees claim handling processes performed by a professional staff. Handles commercial lines bodily injury and property damage claims as well as insurance and contractual coverage issues. Assists Director in the identification of exposures, recommends solutions, promotes loss prevention and monitors compliance with procedures and supervises documented risk management programs.Essential Functions<ul><li>Managing a team of adjusters in the investigations, vehicle inspections, and resolves claims, as well as directs outside vendors, independent adjusters, experts, and other vendors in the claim handling processes. Manage outside vendors to ensure claims are being handled properly according to the applicable jurisdictions. Provide feedback to Director regarding quality of vendors.</li><li>Manage assigned staff to ensure both technical expertise and a high level of customer service are attained. Monitors staff's technical work and develops and implements action plans if deficiencies are noted. Monitors staff's workflow to ensure accurate processing of claims, timely establishment of reserves, claim reviews and coding.</li><li>Responsible for coaching, education, audits, file reviews and performance appraisals of assigned staff. Assists Director with other staff as directed. Work with Director and other management team to develop tactics and strategies to achieve annual metrics and other KPI’s.</li><li>Participates with the Director in the selection and management of outside vendors for investigation, cost containment, audit functions, and expert witnesses.</li><li>Interacts with field and operations management, legal counsel, safety managers, customers, and insurance carriers. Participates in large claim review calls and updates field operations personnel on claim status.</li><li>Possess a comprehensive understanding of commercial auto and general liability insurance coverage, claim handling and litigation management. Heavy transportation claim experience preferred.</li><li>Possess a comprehensive understanding of relevant laws and regulations governing Property and Casualty claims in the US, Canada and Puerto Rico. Handles cases in compliance with state statutes. Works directly with various State Departments of Insurance as appropriate. Alerts the Director to changes and proposed changes in laws that could impact Ryder’s program.</li><li>Reviews reserves and trends on individual cases, and recommends and sets timely and accurate reserves based on documented file developments. Ensures the most appropriate resolution of all claims is reached, and that a high level of customer service is attained.</li></ul>Additional Responsibilities<ul><li>Performs other duties as assigned.</li><li>Primary backup for the Director assisting as directed with claim assignments, reviewing and tracking all facets of vehicle repairs and authorizing use of adjusters and appraisers.</li></ul>Skills and Abilities<ul><li>Strong commitment to the principles of customer focus, Required.</li><li>Requires superior claim technical skills, past experience handling commercial claims and a comprehensive understanding of the related coverages, Required.</li><li>Superior negotiation skills and ability to deal effectively with customers, claimants and insurers, Required.</li><li>Effective interpersonal skills and ability to communicate clearly in verbal and written communications, Required.</li><li>Demonstrated ability to effectively manage, educate and develop staff members, Required.</li><li>Ability to effectively communicate precise directions to staff members, Required.</li><li>Ability to monitor staff members workflow to ensure timely resolution of assigned work, Required.</li></ul>Qualifications<ul><li>Bachelor's Degree in and/or equivalent experience required, Required.</li><li>7 years or more in casualty or physical damage claim handling experience, Ability to handle and manage large and complex physical damage exposures, Required.</li><li>2 years or more in Supervisor and/or Manager experience, Required.</li><li>Knowledge of supervisory techniques and interpersonal skills; Advanced, Required.</li><li>Demonstrated ability to handle and manage large exposures, advanced level experience in completing detailed and quality internal reports. Adhering to all reporting requirements; advanced level, Intermediate, Required.</li><li>Demonstrated ability to handle and manage large physical damage exposures, Advanced, Required.</li><li>Experience in completing detailed and quality internal reports, Advanced, Required.</li><li>Experience in managing assigned staff to meet assigned goals and metrics, Intermediate, Preferred.</li><li>Demonstrated ability to handle and manage complex insurance and contractual coverage claims, Intermediate, Preferred.</li><li>Adjuster License: Licensed in multi-states preferred, Preferred.</li></ul>Travel0-10%Job Category: Risk ManagementCompensation Information :The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:Pay Type :SalariedMinimum Pay Range:$90,000.00Maximum Pay Range:$125,000.00Benefits Information:For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.Security Notice for Applicants:Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.Current Employees:If you are a current employee at Ryder, please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process.#J-18808-Ljbffr

Ryder System, Inc.

Claims Manager - Liability - REMOTE

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Ryder System, Inc.