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YEAR

Customer Services Representative

This role is ideal for individuals who enjoy working with people, providing excellent customer service, and helping clients find the best insurance coverage to meet their needs. We partner with leading carriers such as GEICO, Progressive, Nationwide, Liberty Mutual, Encova, AAA, and more to offer a wide range of personal and commercial insurance products.

Salary

ACTIVE

LIFE_INSURANCE

BONUS

MEDICAL_DENTAL_VISION

Job Title: Insurance Customer Service & Sales Representative Company: Capital Insurance Group Location: Charleston, WV Pay: $15 - $22 per hourAbout Us: Capital Insurance Group (CIG) is a trusted independent insurance agency dedicated to providing top-tier insurance solutions to our clients. We partner with leading carriers such as GEICO, Progressive, Nationwide, Liberty Mutual, Encova, AAA, and more to offer a wide range of personal and commercial insurance products.Job Description: We are seeking a motivated and customer-focused Insurance Customer Service & Sales Representative to join our Charleston, WV office. This role is ideal for individuals who enjoy working with people, providing excellent customer service, and helping clients find the best insurance coverage to meet their needs.Key Responsibilities: Assist clients in selecting appropriate auto, home, and business insurance policies. Provide outstanding customer service by answering inquiries, processing policy changes, and addressing concerns. Work closely with top insurance carriers to offer customized coverage solutions. Follow up on leads and work towards achieving sales goals. Maintain knowledge of industry regulations and policy options. Complete training and licensing requirements to enhance industry knowledge. Qualifications: Previous customer service or sales experience preferred. Excellent communication and interpersonal skills. Ability to multitask in a fast-paced environment. Strong attention to detail and problem-solving abilities. Must be willing to obtain a Property & Casualty (P&C) License (training provided). Compensation & Benefits: Hourly Pay: $15 - $22 per hour, based on experience. Benefits (Upon Qualification): After obtaining a Property & Casualty License and working with CIG for four months post-licensing, employees become eligible for:Dental Insurance Vision Insurance Life Insurance Why Join Capital Insurance Group? Comprehensive Training: We provide hands-on training to ensure your success in the insurance industry. Career Growth: Work with some of the top insurance carriers and develop a long-term career. Supportive Team: Join a professional and friendly team dedicated to helping you succeed. If you’re looking for a rewarding career in insurance with excellent earning potential and great benefits, apply today to join Capital Insurance Group in Charleston, WV!To Apply: Submit your resume and a brief cover letter outlining your interest in the role. We look forward to hearing from you!

216 Washington St W, Charleston, WV 25302

Capital Insurance Group (CIG) is a locally owned, independent insurance agency based in Charleston, West Virginia. We specialize in providing personalized insurance solutions to individuals, families, and businesses throughout the region. Our mission is to deliver exceptional service, expert guidance, and competitive insurance products tailored to meet each client’s unique needs.As an independent agency, we partner with top-rated insurance carriers such as GEICO, Progressive, Nationwide, Liberty Mutual, Encova, AAA, and many more, giving our clients access to a wide range of coverage options and pricing.At CIG, we pride ourselves on building lasting relationships with our clients, offering reliable advice, and helping protect what matters most — from auto and home insurance to commercial and specialty coverage. Our dedicated team is committed to providing a supportive, professional experience, backed by strong values and local expertise.Whether you’re just getting started with insurance or looking to explore better coverage options, Capital Insurance Group is here to help you every step of the way.

Capital Insurance Group

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Customer Support/Service

Call Centers

Inside Sales

Inbound Call Centers

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Telesales

Call Volume

Retail Operations

Interpret Regulations

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ADAPTED_NOW

Claims Representative

An acceptable commutable distance requires primary residency in one of the following zip codes: 24977 25002 25003 25008 25015 25025 25031 25035 25036 25039 25040 25054 25057 25059 25060 25067 25075 25083 25085 25086 25090 25102 25103 25107 25115 25118 25119 25126 25132 25134 25136 25139 25160 25161 25162 25173 25186 25214 25303 25304 25306 25309 25314 25315 25387 25812 25831 25837 25840 25854 25862 25864 25868 25879 25880 25901 25917 25936 25938 25942 25958 25962 25972 25976 25981 25984 26651 26656 26660 26662 26667 26675 26676 26678 26679 26680 26681 26684 26690. Physical agility to allow for: frequent lifting, carrying and climbing a ladder; ability to navigate roofs at various heights for inspection of both residential and commercial structures; ability to crawl in tight spaces.

KBSkills

Claim Specialist - Property Field Inspection US-WV-Charleston Job ID: 2025-40451 Type: Regular Full Time # of Openings: 1 Category: Claims and Investigation Charleston, WV Overview Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good! Responsibilities Join our team as a Property Field Inspection Claim Specialist and showcase your expertise in handling accident and weather-related claims for homeowners, commercial properties, and large losses. We are looking for an experienced and highly skilled professional to contribute to our dynamic team. You will be the first point of contact to meet with our insureds, explain coverage, estimate damages, and help them through the claims process while providing Remarkable service. Key Responsibilities:<ul><li>Conduct on-site inspections and assessments of property damages for both residential and commercial claims</li><li>Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently </li><li>May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions </li><li>Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally</li><li>Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process</li><li>Investigate and adjust both personal and commercial property claims with exposures up to $500,000</li><li>Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulations</li><li>Negotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelines</li></ul>Where you'll work: This position is located in Charleston, WV.Competitive candidates should reside within a commutable distance of this territory. An acceptable commutable distance requires primary residency in one of the following zip codes: 24977 25002 25003 25008 25015 25025 25031 25035 25036 25039 25040 25054 25057 25059 25060 25067 25075 25083 25085 25086 25090 25102 25103 25107 25115 25118 25119 25126 25132 25134 25136 25139 25160 25161 25162 25173 25186 25214 25303 25304 25306 25309 25314 25315 25387 25812 25831 25837 25840 25854 25862 25864 25868 25879 25880 25901 25917 25936 25938 25942 25958 25962 25972 25976 25981 25984 26651 26656 26660 26662 26667 26675 26676 26678 26679 26680 26681 26684 26690.This is a Remote-Field position in which you will work from home and utilize a mobile office/vehicle for in-person appointments. Although the primary work location is in the field, with a commutable distance from home, there will be opportunities for virtual work to be completed at home. Additionally, there may be occasions where you will be required to travel outside your assigned area to assist in other territories.Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible schedules and may be asked to work overtime and/or irregular hours. Qualifications Competitive candidates must demonstrate:<ul><li>Experience as a Property Field Inspection Claim Specialist in the insurance industry, specifically in property claims</li><li>Strong knowledge of property insurance policies, coverage and claim handling practices</li><li>Knowledge of both residential and commercial building construction</li><li>Familiarity with local regulations and compliance requirements in your assigned territory</li><li>Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders</li><li>Proven effective communication skills to handle difficult/emotional conversations with a customer-minded focus</li><li>Proven ability to assess damages, estimate repair costs, and negotiate settlements</li><li>Detail-oriented with strong organizational and analytical skills</li><li>Proficient in using claims management software and other relevant tools </li><li>Physical agility to allow for: frequent lifting, carrying and climbing a ladder; ability to navigate roofs at various heights for inspection of both residential and commercial structures; ability to crawl in tight spaces</li><li>May be required to complete Rope and Harness Safety Training.</li><li>A valid driver's license is required</li></ul>Preferred:<ul><li>Bachelor's Degree in a related field or equivalent work experience</li><li>Experience in handling complex or high-value claims</li><li>Construction background</li><li>Water mitigation inspection experience</li><li>Xactimate, XactContents</li></ul>Additional Details:<ul><li>Employees must successfully complete all required training, including applicable licensing exam(s) and background checks required of various state(s).</li><li>State Farm recently implemented new pre-employment assessments. Candidates that have previously taken an assessment may be asked to participate in additional testing</li><li>For Los Angeles candidates: Pursuant to the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment qualified applicants with criminal histories. For San Francisco candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</li></ul> PI265065496

Customers and communities rely on us to help them face life's uncertainties. They come to us for guidance with insurance needs, financial planning, and strengthening the community.

State Farm

Claim Specialist - Property Field Inspection

Analysis Skills

Claims Management

Claims Processing

Commercial Construction

Commercial Real Estate

Communication Skills

Construction

Cost Estimates

Customer Relations

Data Collection

Detail Oriented

Driver's License

Home Inspections

Industry Standards

Insurance

Interpersonal Skills

Maintain Compliance

Mobile Plant/Equipment

Negotiation Skills

Operational Audit

Organizational Skills

Policy Evaluation

Property Insurance

Regulatory Compliance

Reporting Skills

Residential Construction

Site Evaluation

Willing to Travel

Work From Home

PERMANENT

Positive impact fighting for fair treatment of others; unlimited income potential; excellent training environment; flexible schedule.”. Our company represents the property owner to ensure their insurance company treats them with respect & pays them fairly.

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<table><tbody><tr><td>CompensationCommission based: $35,000 to $150,000 AnnuallyEmployment TypeFull-Time/Part-TimeWhy Work Here?“Positive impact fighting for fair treatment of others; unlimited income potential; excellent training environment; flexible schedule.” Please apply if you live in the following states: AZ,CA,CO,GA,HI,IN,MD,MN,NV,NJ,NM,NC,OH,OK,PA,RI,SC,UT,VA,WV,WI WORK FROM HOME - VIRTUALLY HELP CLIENTS ALL OVER THE COUNTRY OR IN YOUR HOME STATEWe’re looking for independent, ambitious, positive and dependable individuals. We inspect properties for potential damage. Our company represents the property owner to ensure their insurance company treats them with respect & pays them fairly. We will provide training for this position. The job is simple, enjoyable, and the pay is competitive. Our profession is inflation resistant. There is room for steady growth and a greater demand for our services during inclement weather.WE DO NOT SELL A PRODUCT AND WE DO NOT WORK FOR ANY INSURANCE COMPANY   No experience necessary. WE PROVIDE TRAINING !!Work can be done from home using video-conferencing software. Must be able to pass State Licensing examCompany Overview, Interview and Q&A will be done via ZOOM!About Metro Public Adjustment:We are consumer advocates known as Public Insurance Adjusters licensed by the State Department of Insurance. We have been in business for 30 years, recognized as the largest public adjusting firm in the country. Compensation is commission-based.</td></tr></tbody></table>

Metro Public Adjustment

REMOTE WORK FROM HOME/CLAIMS REPRESENTATIVE

Licensing

Sales

Training/Teaching

monster

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