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ADAPTED_NOW

Customer Services Representative

Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.

ACTIVE

Overview:<p>Please apply from a laptop or desktop.</p><p>Three things to DECIDE if contract work is for you:</p><p>Omni Platform Overview - Click to review BEFORE starting your registration to qualify!</p><p>Overview</p><p>Omni supports many clients. Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies.</p><p>You will interact with customers primarily through inbound phone calls and possibly chat/email, helping them with all their needs.</p><p>Schedule:</p><p> Majority of work hours are during weekdays and daytime</p><p> Opportunity to create a work schedule that works best for you</p><p>Earnings & Revenue:</p><p> Contract earnings vary by client, with rates ranging from $17 to $20 per hour</p><p> Pay is determined by your phone call status when assisting customers</p><p> Additional incentives available based on client and performance metrics. </p><p>Required Skills for Successful Contractors:</p><p> Exceptional written and verbal communication skills in English AND Spanish</p><p> Proven track record in customer service and delivering outstanding customer care</p><p> Attention to detail with strong problem-solving skills</p><p> Friendly, empathetic tone, and professional demeanor</p><p> Self-motivated, proactive, and resourceful mindset</p><p> Proficient in using technology, including computer applications and software.</p><p>Technology & Equipment Requirements:</p><p> Quiet and secure work environment during working hours</p><p> Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)</p><p> Wired USB headset with microphone for clear communication</p><p> High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity. Please note: You cannot use Mobile home internet or Satellite internet service. </p><p>Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)</p><p> Valid and up-to-date antivirus software installed</p><p>Smart phone, Android tablet or iPad is required for program work, along with an authentication app.</p><p> Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)</p><p>Work Environment Requirements:</p><p> Quiet, uninterrupted space</p><p> Organized desk area</p><p>Unapproved Locations:</p><ul><li>Alaska</li><li>Allenspark, Colorado</li><li>California</li><li>Coal Creek Canyon, Colorado</li><li>Connecticut</li><li>Delaware</li><li>Denver, Colorado</li><li>Edgewater, Colorado</li><li>Eldora, Colorado</li><li>Eldorado Springs, Colorado</li><li>Flagstaff, Arizona</li><li>Gold Hill, Colorado</li><li>Gunbarrel, Colorado</li><li>Hawaii</li><li>Hygiene, Colorado</li><li>Illinois</li><li>Michigan</li><li>Maine</li><li>Massachusetts</li><li>Maryland</li><li>Minneapolis, Minnesota</li><li>New Jersey</li><li>New York</li><li>Niwot, Colorado</li><li>Oregon</li><li>Rhode Island</li><li>St. Paul, Minnesota</li><li>Tucson, Arizona</li><li>Vermont</li><li>Washington</li><li>Washington DC</li></ul><p>Contractual Relationship: The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your program assignment. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.</p>

Omni is reimagining the virtual work from home model in light of the burgeoning gig economy. From a foundation of cloud-based technology platform, Omni is connecting communities of gig workers with the nation’s leading brands to deliver consistent, reliable contact center solutions.

Omni Interactions, Inc.

Spanish Bilingual - Work from Home Customer Service Rep in a Contractor Role - Omni

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CareerBuilder CPC

Unclassified Occupations

While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation Step 3 – In-Store Interview Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal. Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners Step 2 – Digital Interview Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner.

KBSkills

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 Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.
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 Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.
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 Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. We’ll give you the space to share your strengths and we want you show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show! 
</div><div><b>What is the Process to get Started?</b> 
</div><div><u>Step 1 – Online Application</u> 
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 Find the role(s) that interest you on our Careers page: <a href="https://jobsearch.sherwin.com/" rel="nofollow noopener noreferrer" target="_blank">https://jobsearch.sherwin.com/</a>  
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 Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners  
</div><div><u>Step 2 – Digital Interview</u>  
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 Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions  
</div><div>
 You’ll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation  
</div><div><u>Step 3 – In-Store Interview</u> 
</div><div>
 Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal. 
</div><div>
 At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at <a href="http://www.myswbenefits.com/" rel="nofollow noopener noreferrer" target="_blank">http://www.myswbenefits.com/</a>. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.  
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 Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. 
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 The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. 
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 Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.
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 Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. 
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 As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.
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 Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
</div><div><ul><li>Ensure high levels of customer satisfaction through excellent sales service</li><li>Assist customers in person and over the phone by determining needs and presenting appropriate products and services</li><li>Build productive trust relationships with wholesale and retail customers</li><li>Process sales transactions accurately and consistent with policies and procedures</li><li>Follow and achieve sales goals on a monthly, quarterly, and yearly basis</li><li>Maintain precise work order files and formulas</li><li>Pull appropriate products from the sales floor or warehouse</li><li>Tint and mix products, as needed, to customer specifications</li><li>Stock shelves and set up displays</li><li>Clean store equipment</li><li>Load/unload delivery trucks</li><li>Assist in making deliveries, as needed</li><li>Maintain in-stock and presentable condition assigned areas</li><li>Remain knowledgeable on products offered and discuss available options</li><li>Comply with inventory control procedures</li><li>Suggest ways to improve sales </li></ul></div><div><strong>Minimum Requirements:</strong></div><div><ul><li>Must be at least eighteen (18) years of age </li><li>Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future</li><li>Must be able to read, write, comprehend, and communicate in English</li><li>Must be able to read, write, comprehend, and communicate in Spanish</li><li>Must have a valid, unrestricted Driver’s License</li><li>Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion</li><li>Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation</li></ul></div><div><br/> 
</div><div><strong>Preferred Qualifications:</strong></div><div><ul><li>Have at least a High School diploma or GED</li><li>Have at least one (1) year experience working in a delivery, retail, or customer service position</li><li>Have previous work experience selling paint and paint related products</li><li>Have previous work experience operating tinting and mixing equipment</li></ul></div>

Sherwin-Williams

Especialista en servicio al cliente en tienda

Business Operations

Compensation and Benefits

Customer Satisfaction

Customer Support/Service

Driver's License

English Language

High School Diploma

Inventory Management

Loading/Unloading

Meet Sales Quota

Needs Assessment

Order Picking/Packing

Painting (Facilities and Maintenance)

Problem Solving Skills

Quality Management

Retail

Safety/Work Safety

Sales

Salon Services

Transaction Processing/Management

Warehousing

Wholesale Industry

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