FULL_TIME

FEED

UNKNOWN

Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Supporting: Shared Services - provides service support to other IOA account teams and new producers during their first 3-6 months with account management and service.

YEAR

DescriptionJob Description:<div><div>Job Description</div></div><div><div><div><div><div><div><div><div><div>Title: Account Manager - Commercial Lines Fully Remote: applicants in Eastern, Central & Mountain Time Zones Supporting: Shared Services - provides service support to other IOA account teams and new producers during their first 3-6 months with account management and service. Book Focus: construction / contractor experience (required), transportation (preferred)   Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations    About the Role: Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.   Key Responsibilities: <ul><li>Technical Competence: Maintain technical competence and industry expertise. </li></ul><ul><li>Team Leadership: Direct daily activities of the account management team. </li></ul><ul><li>Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis. </li></ul><ul><li>Policy Management: Manage policy expirations and renewals. </li></ul><ul><li>Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals. </li></ul><ul><li>Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances. </li></ul><ul><li>System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness. </li></ul><ul><li>Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion. </li></ul><ul><li>Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues. </li></ul><ul><li>Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. </li></ul><ul><li>Policy Compliance: Stay updated on company policies and procedures. </li></ul><ul><li>Continuous Improvement: Seek and adopt best practices to improve individual and team performance. </li></ul><ul><li>Champion IOA Values: Demonstrate integrity and leadership. </li></ul>  Ideal Candidate Qualifications: <ul><li>5 years of account management experience </li></ul><ul><li>Thorough knowledge of insurance brokerage and client needs </li></ul><ul><li>Required active licensing; professional designation (CIC or equivalent) preferred </li></ul><ul><li>Strong analytical, problem-solving, and decision-making skills </li></ul><ul><li>Exceptional customer service, communication, multitasking, and organizational skills </li></ul><ul><li>Proficiency in MS Office (Outlook, Word, Excel) </li></ul><ul><li>High School Diploma (or equivalent) </li></ul>  What We Offer: <ul><li>Competitive salaries and bonus potential </li></ul><ul><li>Company-paid health insurance </li></ul><ul><li>Paid holidays, vacations, and sick time </li></ul><ul><li>401K with employer match </li></ul><ul><li>Professional growth and career progression opportunities </li></ul><ul><li>Respectful culture and work/family life balance </li></ul><ul><li>Community service commitment </li></ul><ul><li>Supportive teammates and a rewarding work environment </li></ul>  What to Expect (Application Process): <ul><li>30-Minute Phone Screen, Online Assessments, and Interview(s) </li></ul></div></div></div></div></div></div></div></div></div>Salary Range<div><div>The expected pay range for this position is $70,000.00 to $90,000.00 per year, depending on experience, relevant skills, and geographic location.</div></div>Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Insurance Office of America

Commercial Insurance Account Manger (Construction / Contractors)

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HOUR

As a Roof Field Inspector, you'll be part of our dynamic network of independent contractors, conducting assessments on steep and high roofs, evaluating exterior and interior damage, and performing underwriting property inspections. Hancock Claims Consultants specialize in Ladder Assist and Property Inspection Services, collaborating directly with numerous insurance agencies for efficient claims management.

Hancock Claims Consultants specialize in Ladder Assist and Property Inspection Services, collaborating directly with numerous insurance agencies for efficient claims management.At Hancock, we are at the forefront of claims resolution services, offering nationwide coverage, swift and comprehensive claims inspections, and unparalleled quality and precision. Our established process ensures top-tier claims support, ranging from rapid catastrophe response to direct inspections.As a Roof Field Inspector, you'll be part of our dynamic network of independent contractors, conducting assessments on steep and high roofs, evaluating exterior and interior damage, and performing underwriting property inspections. Utilizing cutting-edge technology, our inspectors help assess property damage and prevent further harm until permanent repairs are complete.Please note: This is an Independent Contractor position. Successful Technicians possess:<ul><li>Ability to safely navigate and inspect any type of roof, specifically steep and high roofs</li><li>Technical ability to complete inspections in varied weather conditions</li><li>Professionalism</li><li>Detail Oriented</li><li>Strong customer service skills</li><li>Empathy when dealing with insureds</li><li>An entrepreneurial spirit</li><li>Roofing and construction related backgrounds and/or insurance claims experience are a plus but not required</li></ul>Requirements:<ul><li>Must have a reliable Truck, Van or SUV with the ability to transport and carry at least a 32’ ladder</li><li>Must have a Lidar equip device or the ability to obtain one (ex. iPad Pro/iPhone 12 pro or greater)</li><li>Demonstrated knowledge of MS Office applications including Outlook and Teams</li><li>HAAG Certification is a plus</li><li>The ability to get any required certifications or credentials to become a part of our contractor pool</li></ul>Powered by JazzHR

Hancock Claims Consultants Technicians

Field Roof Inspector - (Augusta, Maine)

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Insurance Office of America

Hancock Claims Consultants Technicians

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