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OFFSITE

UNKNOWN

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ADAPTED_NOW

Customer Services Representative

In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy._. _Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.

ACTIVE

Company : United Concordia Dental Job Description : JOB SUMMARY This job handles customer inquiries by telephone and/or email and/or in person from individual members, groups, providers and brokers in a customer service center. Troubleshoots and resolves customer complaints. Ensures that responses to inquiries are completed timely and according to established service and quality standards. ESSENTIAL RESPONSIBILITIES + Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner. + Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution. + Meet all production, quality, and adherence standards. Attends all required training classes. + Elevate issues to next level of supervision, as appropriate. + Maintain accurate records, including timekeeping records. + Other duties as assigned or requested. EDUCATION Required + High School Diploma or GED Substitutions + None Preferred + None EXPERIENCE Required + 6 months of Customer Service in a customer facing role Preferred + Customer Service in a call-center environment + Customer Service in a Healthcare related call-center environment strongly preferred LICENSES or CERTIFICATIONS Required + None Preferred + None SKILLS + Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards. + Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally. + Ability to take direction and to navigate through multiple systems simultaneously. + Ability to maintain composure under stressful and fast-paced conditions. + Strong written and verbal communication skills + Ability to communicate complex information in a simple, customer facing way Language (Other than English): None Travel Requirement: 0% - 25% PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS Position Type Office-based Teaches/Trains others regularly Rarely Travels regularly from the office to various work sites or from site-to-site Does Not Apply Works primarily out-of-the office selling products/services (Sales employees) Does Not Apply Physical Work Site Required No Lifting up to 10 pounds Constantly Lifting 10 to 25 pound Rarely Lifting 25 to 50 pounds Rarely _Disclaimer:_ _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._ _Compliance Requirement_ _: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._ _As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy._ _Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._ Pay Range Minimum: $19.01 Pay Range Maximum: $23.72 _Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets._ Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org California Consumer Privacy Act Employees, Contractors, and Applicants Notice Req ID: J268078

Highmark Health

Associate Customer Service Representative

FULL_TIME

FEED

Account Manager

Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Renewal Process: Conduct client research, gather underwriting information, perform loss run analysis, prepare submissions, evaluate and negotiate coverages and pricing, prepare and present proposals, bind coverage, and follow up for policy issuance.

Salary

YEAR

DescriptionJob Description:<div><div>Title: Account Manager Associate - Commercial Lines </div><div>Hybrid Preferred: 1 day out of the Binghamton, Rochester, or Syracuse, NY office OR Fully Remote (candidates residing in EST or CST zones) Supporting: Binghamton and Syracuse, NY offices Book Focus: 90% Construction / Contractors. 10% General, Habitational, Manufacturing.   Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations   </div><div>About the Role: Provide administrative and customer service support to the account team, Producer, and/or assigned group of accounts. Work with minimal direction from an Account Manager (AM), Account Executive (AE), or Producer, ensuring production and quality standards are met while safeguarding against liability associated with errors and omissions. Independently resolve moderately complex customer service problems and manage smaller-sized accounts or those with less complexity. </div><div>  Key Responsibilities: </div><div><ul><li>Technical Competence: Maintain technical competence and industry expertise. </li></ul></div><div><ul><li>Team Leadership: Assist in directing day-to-day activities and workflow of Team Support/Receptionist, Account Assistant, and/or Account Associate. </li></ul></div><div><ul><li>Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis. </li></ul></div><div><ul><li>Policy Management: Manage policy expirations and renewals. </li></ul></div><div><ul><li>Renewal Process: Conduct client research, gather underwriting information, perform loss run analysis, prepare submissions, evaluate and negotiate coverages and pricing, prepare and present proposals, bind coverage, and follow up for policy issuance. </li></ul></div><div><ul><li>Task Processing: Process tasks accurately and within required timeframes. </li></ul></div><div><ul><li>Contract Review: Assist in reviewing contracts to ensure proper coverages are included. </li></ul></div><div><ul><li>Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances. </li></ul></div><div><ul><li>System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness. </li></ul></div><div><ul><li>Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion. </li></ul></div><div><ul><li>Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues. </li></ul></div><div><ul><li>Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. </li></ul></div><div><ul><li>Policy Compliance: Stay updated on company policies and procedures. </li></ul></div><div><ul><li>Continuous Improvement: Seek and adopt best practices to improve individual and team performance. </li></ul></div><div><ul><li>Champion IOA Values: Demonstrate integrity and leadership. </li></ul></div><div> </div></div><div><div>Ideal Candidate Qualifications: </div><div><ul><li>1-3 years actively managing a commercial lines book, 3-5 years of customer service experience in the insurance industry </li></ul></div><div><ul><li>Thorough knowledge of insurance brokerage and client needs </li></ul></div><div><ul><li>Required active property & casualty licensing; professional designation preferred </li></ul></div><div><ul><li>Strong analytical, problem-solving, and decision-making skills </li></ul></div><div><ul><li>Exceptional customer service, communication, multitasking, and organizational skills </li></ul></div><div><ul><li>Proficiency in MS Office (Outlook, Word, Excel) </li></ul></div><div><ul><li>High School Diploma (or equivalent) </li></ul></div><div>  What We Offer: </div><div><ul><li>Competitive salaries and bonus potential </li></ul></div><div><ul><li>Company-paid health insurance </li></ul></div><div><ul><li>Paid holidays, vacations, and sick time </li></ul></div><div><ul><li>401K with employer match </li></ul></div><div><ul><li>Professional growth and career progression opportunities </li></ul></div><div><ul><li>Respectful culture and work/family life balance </li></ul></div><div><ul><li>Community service commitment </li></ul></div><div><ul><li>Supportive teammates and a rewarding work environment   </li></ul></div><div>What to Expect (Application Process): </div><div><ul><li>30-Minute Phone Screen, Online Assessments, and Interview(s) </li></ul></div></div>Salary RangeThe expected pay range for this position is $55,000.00 to $70,000.00 per year, depending on experience, relevant skills, and geographic location.Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Insurance Office of America

Account Manager Associate - Commercial Lines (Fully Remote Option)

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Highmark Health

Insurance Office of America

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