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OFFSITE

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ADAPTED_NOW

Customer Services Representative

In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy._. _Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.

ACTIVE

Company : United Concordia Dental Job Description : JOB SUMMARY This job handles customer inquiries by telephone and/or email and/or in person from individual members, groups, providers and brokers in a customer service center. Troubleshoots and resolves customer complaints. Ensures that responses to inquiries are completed timely and according to established service and quality standards. ESSENTIAL RESPONSIBILITIES + Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner. + Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution. + Meet all production, quality, and adherence standards. Attends all required training classes. + Elevate issues to next level of supervision, as appropriate. + Maintain accurate records, including timekeeping records. + Other duties as assigned or requested. EDUCATION Required + High School Diploma or GED Substitutions + None Preferred + None EXPERIENCE Required + 6 months of Customer Service in a customer facing role Preferred + Customer Service in a call-center environment + Customer Service in a Healthcare related call-center environment strongly preferred LICENSES or CERTIFICATIONS Required + None Preferred + None SKILLS + Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards. + Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally. + Ability to take direction and to navigate through multiple systems simultaneously. + Ability to maintain composure under stressful and fast-paced conditions. + Strong written and verbal communication skills + Ability to communicate complex information in a simple, customer facing way Language (Other than English): None Travel Requirement: 0% - 25% PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS Position Type Office-based Teaches/Trains others regularly Rarely Travels regularly from the office to various work sites or from site-to-site Does Not Apply Works primarily out-of-the office selling products/services (Sales employees) Does Not Apply Physical Work Site Required No Lifting up to 10 pounds Constantly Lifting 10 to 25 pound Rarely Lifting 25 to 50 pounds Rarely _Disclaimer:_ _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._ _Compliance Requirement_ _: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._ _As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy._ _Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._ Pay Range Minimum: $19.01 Pay Range Maximum: $23.72 _Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets._ Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org California Consumer Privacy Act Employees, Contractors, and Applicants Notice Req ID: J268078

Highmark Health

Associate Customer Service Representative

OTHER

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Financial Advisor

We have a specialized licensing and comprehensive training program designed for veterans, transitioning service members and military spouses to start and grow a successful Financial Advisor career. We offer professional development: including progressive leadership programs through classroom training and annual workshops to help prepare you for future leadership opportunities.

Financial Advisor Careers at First Command: Shaping Positive Financial Behaviors since 1958First Command Financial Advisors coach military families in their pursuit of financial security. Our reputation has been built on shaping positive financial behaviors through face-to-face coaching with military families. We embrace time-tested financial principles and a client-first philosophy.  We inspire and motivate clients to take the first or next step on the path to financial security. ·         9 out of 10 of our Financial Advisors are veterans or military spouses.·         With 165+ offices nationwide, many are located near military installations.First Command is committed to helping military families get their financial lives squared away. Are you seeking a financial advisor job or wondering how to become a Financial Advisor at First Command? As we continue to expand our Financial Advisor force, we are seeking leaders who have entrepreneurial mindsets and a desire for professional growth. Your experience matters. What our Financial Advisors do: <ul><li class="MsoNormal" style="color:black;line-height:15pt;background:white">They are the personal coach to our Nation’s military families and are focused on a financial plan that is constantly evolving to meet short-term and long-term financial goals.</li><li class="MsoNormal" style="color:black;line-height:15pt;background:white">They help military families manage day-to-day finances, build lifetime assets, and protect against the unexpected </li><li class="MsoNormal" style="color:black;line-height:15pt;background:white">They engage with the community to bring new clients to First Command, with the support of the local district team and Home Office.</li><li class="MsoNormal" style="color:black;line-height:15pt;background:white">They engage directly with the military community by partnering with local military organizations, military units, and other supporting institutions. </li><li class="MsoNormal" style="color:black;line-height:15pt;background:white">They coach military families on how to build a comprehensive financial plan that includes: </li><li><ul><li class="MsoNormal" style="color:black;line-height:15pt;background:white">Savings/banking </li><li class="MsoNormal" style="color:black;line-height:15pt;background:white">Investments/wealth management </li><li class="MsoNormal" style="color:black;line-height:15pt;background:white">Insurance/risk management </li></ul></li></ul>What we offer:<ul><li class="MsoNormal" style="color:black;line-height:15pt;background:white">We have a specialized licensing and comprehensive training program designed for veterans, transitioning service members and military spouses to start and grow a successful Financial Advisor career.</li><li><ul><li class="MsoNormal" style="color:black;line-height:15pt;background:white">We will sponsor your pursuit of full registration and licensing as a Financial Advisor using our tools and resources to guide you through the process.</li><li class="MsoNormal" style="color:black;line-height:15pt;background:white">You will prepare and test for your SIE, S6, S63, S65 and state Life & Health licenses.</li><li class="MsoNormal" style="color:black;line-height:15pt;background:white">Upon successful completion of the licensing phase, First Command may offer you the opportunity to join our paid training program with a local district office. </li><li class="MsoNormal" style="color:black;line-height:15pt;background:white">As you begin this career, your First Command Financial Advisor salary will consist of an hourly wage for 3 months, initially expected to be minimum wage in the state in which you are employed. After three months, you may transition to a salaried position that offers progressive incentives during for the remainder of the nine-month paid training period.  </li></ul></li></ul> What to expect after training: <ul><li class="MsoNormal" style="color:black;line-height:15pt;background:white">At the conclusion of the paid trainee program, First Command may offer you the opportunity to become an independent contractor Financial Advisor with First Command, through which you can control your career trajectory and be compensated based on your work and the results you achieve as an independent contractor.</li><li class="MsoNormal" style="color:black;line-height:15pt;background:white">There is no cap on your earning potential: Your compensation reflects your effort and is based on competitive commissions, residual income, bonuses, and deferred compensation. The average compensation during the first year as an independent contractor Financial Advisor with First Command ranges in commissions and bonuses. </li><li class="MsoNormal" style="color:black;line-height:15pt;background:white">We offer professional development: including progressive leadership programs through classroom training and annual workshops to help prepare you for future leadership opportunities. </li><li class="MsoNormal" style="color:black;line-height:15pt;background:white">Set your own schedule to manage work-life balance.</li><li class="MsoNormal" style="color:black;line-height:15pt;background:white">Portable career opportunities throughout the United States which allow your career to move with you.  </li></ul>Desired Qualifications:<ul><li class="MsoNormal" style="color:black;line-height:15pt;background:white">Military experience or affiliation</li><li class="MsoNormal" style="color:black;line-height:15pt;background:white">Bachelor’s degree</li><li class="MsoNormal" style="color:black;line-height:15pt;background:white">Proven leadership skills</li></ul>Learn more about First Command: First Command has been helping military families pursue their goals and dreams through Financial coaching and guidance since 1958. To learn more about us, visit <a href="https://www.firstcommand.com/careers/" rel="nofollow">Financial Services Careers | First Command</a>. Required Skills #LI-BW1 Required Experience

First Command Financial Services, Inc.

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First Command Financial Services, Inc.