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With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. The Heartwell Corporate Support Technician serves as the initial contact for network requests by collecting essential information such as location, device type, port requirements, and urgency prior to execution or escalation.

Welcome to Heartwell! The Heartwell Corporate Support Technician serves as the initial contact for network requests by collecting essential information such as location, device type, port requirements, and urgency prior to execution or escalation. Collaborate with Network Engineering to manage configuration changes, address troubleshooting beyond onsite capabilities, and coordinate planned network activities. Qualifications and Skills: + Strong troubleshooting skills in corporate end-user computing environments, including Microsoft Windows, macOS, iOS, Android, peripherals, printers, A/V systems, and Microsoft Office. + Proficient with enterprise network hardware (Ethernet switches, wireless access points, patch panels, structured cabling) and basic LAN/WAN concepts. + Able to clearly identify, describe, and escalate network hardware issues to Network Engineering. + Comfortable working in IDFs/MDFs, adhering to management and documentation standards. + Communicates effectively with both technical and non-technical audiences across all organizational levels, selecting suitable methods. + Handles complex problems, makes sound decisions under pressure, and manages priorities and timelines independently. + Interprets technical documentation and resolves issues using established methods. + Collaborative team player who can also work autonomously and act with discretion regarding sensitive information. + Educates users on systems and services. + Keen attention to detail; experienced with remote access tools (e.g., Bomgar). Physical and Environmental Requirements + Safely lift, rack, and mount network equipment up to 35 lbs. + Work in network closets and data centers for limited periods. + Utilize hand and power tools for installation, cabling, and hardware replacement. + Perform repetitive hand, wrist, and finger motions. + Crouch, bend, crawl, reach, pull, push, drag, and grip as needed. + Climb ladders if required. + Communicate clearly and exchange technical information. + Discern sounds and visual details with or without corrective devices. Our Culture: Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture. Love's is an Equal Opportunity Employer. Veterans encouraged to apply. EOE-Protected Veterans/Disability

Love's Travel Stops & Country Stores

Corporate Support and Network Technician - Heartwell Renewables

Alternative Energy

Android

Audiovisual

Change Management

Communication Skills

Computer Systems

Detail Oriented

Documentation Standards

Ethernet Switching

Hand Tools

Hardware Installation

Identify Issues

Local Area Network (LAN)

Mac Operating System

Microsoft Office

Microsoft Windows Operating System

Network Architecture/Engineering

Network Configuration Management

Network Operations Center

Network Support

Network System Hardware

Peripheral Hardware

Printers

Problem Solving Skills

Remote Access

Software Patches

Team Player

Technical Writing

Testing

Truck Driver

Wholesale Industry

Wide Area Network (WAN)

Wireless Communications

FEED

Req ID: 477284Welcome to Heartwell!The Heartwell Corporate Support Technician serves as the initial contact for network requests by collecting essential information such as location, device type, port requirements, and urgency prior to execution or escalation. Collaborate with Network Engineering to manage configuration changes, address troubleshooting beyond onsite capabilities, and coordinate planned network activities.Qualifications and Skills:<ul><li>Strong troubleshooting skills in corporate end-user computing environments, including Microsoft Windows, macOS, iOS, Android, peripherals, printers, A/V systems, and Microsoft Office.</li><li>Proficient with enterprise network hardware (Ethernet switches, wireless access points, patch panels, structured cabling) and basic LAN/WAN concepts.</li><li>Able to clearly identify, describe, and escalate network hardware issues to Network Engineering.</li><li>Comfortable working in IDFs/MDFs, adhering to management and documentation standards.</li><li>Communicates effectively with both technical and non-technical audiences across all organizational levels, selecting suitable methods.</li><li>Handles complex problems, makes sound decisions under pressure, and manages priorities and timelines independently.</li><li>Interprets technical documentation and resolves issues using established methods.</li><li>Collaborative team player who can also work autonomously and act with discretion regarding sensitive information.</li><li>Educates users on systems and services.</li><li>Keen attention to detail; experienced with remote access tools (e.g., Bomgar).</li></ul>Physical and Environmental Requirements<ul><li>Safely lift, rack, and mount network equipment up to 35 lbs.</li><li>Work in network closets and data centers for limited periods.</li><li>Utilize hand and power tools for installation, cabling, and hardware replacement.</li><li>Perform repetitive hand, wrist, and finger motions.</li><li>Crouch, bend, crawl, reach, pull, push, drag, and grip as needed.</li><li>Climb ladders if required.</li><li>Communicate clearly and exchange technical information.</li><li>Discern sounds and visual details with or without corrective devices.</li></ul>Our Culture:Fueling customers journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.Loves is an Equal Opportunity Employer. Veterans encouraged to apply.

Love's Travel Stops & Country Stores Inc

Corporate Support and Network Technician - Heartwell Renewables (Hastings, NE, US, 68901)

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Corporate Jobs in Grand Island, NE

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Corporate Support and Network Technician - Heartwell Renewables Love's Travel Stops & Country Stores

Corporate Support and Network Technician - Heartwell Renewables (Hastings, NE, US, 68901) Love's Travel Stops & Country Stores Inc

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