West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patientsdaily, West's indelible mark on the healthcare industry has just begun. The duties of the process excellence manager are to function as a member of the plant managers staff and to identify problems, clearly and accurately define problem statements and apply structured/disciplined methodology (Lean and/or Six Sigma) addressing data-driven root causes.