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Partner With Corporate EHS & Leadership — Work directly with our Corporate EHS Manager, Service Managers, and Regional Directors to align on safety expectations, compliance progress, and technician development paths. As our Corporate Aftermarket Support Specialist, you’ll be the cross-functional connector that ensures our branches, technicians, parts teams, and customers all run smoothly and efficiently.

<h3>Description</h3><br/><div><strong> Corporate Aftermarket Support Specialist<br/></strong><br/></div><div>Forklifts • Material Handling • Customer Success • Parts & Service Operations<br/><br/></div><div><strong>Location:</strong> WMH Corporate HQ – Charlotte, NC<br/><strong>Division:</strong> Aftermarket | Support | Customer Operations</div><div><br/></div><div><strong> Join WMH — Where Aftermarket Excellence Meets Industry Innovation<br/></strong><br/></div><div>At WMH, we don’t just move equipment — we move industries forward. With 35+ years in material handling and 11 branches across the Southeast, we’re scaling fast and elevating every corner of our Aftermarket division.<br/><br/></div><div>Now, we’re building out a <strong>Corporate Aftermarket Support Specialist</strong> role — someone who blends technical knowledge, customer support, operational coordination, and problem-solving into one powerhouse position.<br/><br/></div><div>If you love the energy of the material handling world…<br/>If you thrive in a fast-paced role with endless growth…<br/>If you want to be at the center of Service, Parts, Fleet, Technicians & Customer Experience…<br/><br/></div><div><strong>This role is the heartbeat of our Aftermarket success.</strong></div><br/><h3> What You’ll Do (Your Mission)</h3><br/><div>As our Corporate Aftermarket Support Specialist, you’ll be the cross-functional connector that ensures our branches, technicians, parts teams, and customers all run smoothly and efficiently.<br/><br/></div><div><strong>Customer & Dealer Support (High Priority)</strong></div><div> Provide high-level parts & service support for WMH branches and customers<br/> Troubleshoot equipment inquiries, parts questions, warranty claims & ticket escalations<br/> Assist with equipment records, repair coordination, and customer communication<br/> Support Linde/other OEM programs, portals, policies & compliance<br/><br/></div><div><strong>Service & Parts Coordination</strong></div><div> Work closely with Service Managers, Parts Teams, & Regional Directors<br/> Track open work orders, parts shortages, backorders, and ETA updates<br/> Support quoting, job scheduling, PM program coordination & contract maintenance<br/> Monitor fleet health, PM compliance, and equipment uptime<br/><br/></div><div><strong> Aftermarket Process Optimization</strong></div><div> Standardize best practices across Service, Parts, Warranty, & Support<br/> Help with reporting, KPI tracking, and operational improvement<br/> Support corporate initiatives: safety, productivity, efficiency, & customer experience<br/><br/></div><div><strong> Safety, Compliance & Technician Training Support <br/></strong><strong>Monitor EHS Safety Compliance</strong> — Assist with oversight of WMH’s EHS system to ensure branches and technicians remain up to date on required modules, certifications, safety tasks, and documentation.<br/><strong>Track Training Completion & Compliance</strong> — Maintain accurate records for OSHA requirements, equipment safety courses, site audits, and technician compliance milestones.<br/><strong>New-Hire Technician Training Coordination</strong> — Build and manage onboarding schedules for technicians, ensuring timely completion of OEM training, safety modules, orientation, and skill development milestones.<br/><strong>Partner With Corporate EHS & Leadership</strong> — Work directly with our Corporate EHS Manager, Service Managers, and Regional Directors to align on safety expectations, compliance progress, and technician development paths.<br/><br/><strong>Systems You’ll Learn</strong></div><div><strong>Systems & Data Management<br/></strong>You’ll become a WMH systems specialist:<br/> • Dealer/OEM Portals<br/> • Fleet Database<br/> • Service CRM<br/> • Parts Ordering Platforms<br/> • Warranty Management Systems</div><br/><h3> What You Bring (Your Strengths)</h3><br/><div>  Experience in material handling, forklifts, heavy equipment, dealership, or aftermarket operations<br/>  Knowledge of parts, service, warranty, or technical support<br/>  Strong customer service and communication skills<br/>  Ability to coordinate multiple moving parts under pressure<br/>  Tech-savvy — systems, databases, reporting & process tracking<br/>  Problem-solver mindset — you see roadblocks and create solutions<br/>  Organized, detail-focused, reliable<br/><br/><strong> Why THIS Role Matters<br/></strong>This role is the bridge between:<br/> • Technicians<br/> • Branches<br/> • Corporate<br/> • OEMs<br/> • Customers<br/><br/></div><div>You’ll bring clarity, consistency, and operational excellence to the heart of WMH’s Aftermarket engine.</div><br/><h3> What WMH Offers You</h3><br/><div><strong> Competitive Pay + Performance Opportunities</strong></div><ul><li>We reward expertise, performance, and growth.</li></ul><div><strong> Premium Full Benefits Package</strong></div><div>      • Medical, Dental, Vision<br/>      • Life insurance & AD&D<br/>      • HSA & PPO options<br/>      • Company-paid benefits<br/><br/><strong> Career Advancement<br/></strong>Aftermarket is one of the fastest-growing divisions. You can grow into so many opportunities just to name a few:<br/>              Corporate Aftermarket Coordinator<br/>              Parts Manager<br/>              Service Manager<br/>              Warranty Specialist<br/>              OEM Programs Specialist<br/>              Operations Leader<br/><br/><strong> Training & Development</strong></div><div>       • OEM certifications<br/>       • WMH leadership training<br/>       • Systems training<br/>       • Mentorship from corporate & regional leaders<br/><br/></div><div><strong> Culture That Wins<br/></strong>At WMH, you’re not a number — you're a difference-maker. We win together. We grow together. We take care of our people.</div>

Corporate Aftermarket Support Specialist

PinpointHQ

You’ll sit at the center of WMH’s aftermarket engine — supporting service, parts, warranty, technicians, and branches — ensuring customers stay running, teams stay aligned, and operations stay sharp. As we scale across 11 branches in the Southeast, we need a corporate-level specialist who understands service operations, parts coordination, warranty processes, and customer support — and can connect the dots across teams.

<h3>Description</h3><br/><div><strong><br/>Location:</strong> Charlotte, NC (WMH Corporate Headquarters)<br/><strong>Division:</strong> Aftermarket | Service Operations | Customer Support<br/><br/></div><div>You’ll sit at the center of WMH’s aftermarket engine — supporting service, parts, warranty, technicians, and branches — ensuring customers stay running, teams stay aligned, and operations stay sharp.<br/><br/><br/></div><div>WMH is growing — and so is the complexity of our aftermarket operations.<br/><br/></div><div>As we scale across <strong>11 branches in the Southeast</strong>, we need a corporate-level specialist who understands <strong>service operations, parts coordination, warranty processes, and customer support</strong> — and can connect the dots across teams.<br/><br/></div><div>This role isn’t reactive support.<br/>It’s <strong>operational leverage</strong>.</div><br/><h3> What You’ll Own</h3><br/><div><strong>1️ Aftermarket & Customer Support</strong></div><ul><li>Serve as a primary corporate support resource for branches, technicians, and customers</li><li>Troubleshoot parts, service, warranty, and equipment-related inquiries</li><li>Coordinate escalations, documentation, and OEM portal activity</li><li>Support Linde and other OEM programs, compliance, and policies<br/><br/></li></ul><ul><li>Partner with Service Managers, Parts Teams, and Regional Leaders</li><li>Track work orders, parts availability, backorders, and ETAs</li><li>Support PM programs, service scheduling, quoting, and contract maintenance</li><li>Monitor fleet health, uptime, and preventative maintenance compliance<br/><br/></li></ul><ul><li>Support standardization across service, parts, and warranty workflows</li><li>Assist with KPI tracking, reporting, and operational improvements</li><li>Coordinate technician onboarding and OEM training schedules</li><li>Track EHS, OSHA, and safety compliance in partnership with corporate leadership</li></ul><ul><li>OEM / Dealer Portals</li><li>Service CRM & Fleet Databases</li><li>Parts Ordering & Warranty Platforms</li><li>Internal reporting and operational tools</li></ul><div><em>(We train you — experience matters more than perfection.)</em></div><br/><h3> Who Thrives in This Role</h3><br/><ul><li>Experience in <strong>material handling, industrial equipment, dealership, or aftermarket operations</strong></li><li>Familiarity with <strong>service, parts, warranty, or technical support</strong> environments</li><li>Strong communication skills — you translate complexity into clarity</li><li>Organized, detail-driven, and calm under pressure</li><li>Comfortable juggling multiple priorities across teams</li><li>Naturally proactive — you see issues before they become problems</li></ul><div><br/></div><div>This position gives you visibility across:</div><ul><li>Service</li><li>Parts</li><li>Warranty</li><li>OEM relationships</li><li>Regional & corporate leadership</li></ul><div>Many <strong><em>WMH leaders started in roles</em></strong> like this.<br/><br/></div><div><strong>Future paths include:</strong></div><ul><li>Corporate Aftermarket Coordinator</li><li>Parts or Service Management</li><li>Warranty or OEM Program Leadership</li><li>Operations & Regional Leadership</li></ul><br/><h3> What WMH Offers</h3><br/><ul><li>Competitive pay with performance upside</li><li>Full benefits (Medical, Dental, Vision, Life, HSA/PPO)</li><li>OEM certifications & systems training</li><li>Leadership development & mentorship</li><li>A culture that values clarity, accountability, and growth</li></ul><div><strong>Final Note</strong></div><div>If you like being the person who:</div><ul><li>Connects teams</li><li>Solves problems</li><li>Keeps operations running smoothly</li></ul><div>…and you want to grow inside a company that’s <strong>building for the long term</strong> —<br/><br/></div><div><strong>This role was built for you.<br/></strong><br/></div><div><strong>Explore careers at WMH Solutions:</strong><br/><a href="https://wmhsolutions.pinpointhq.com" rel="nofollow">https://wmhsolutions.pinpointhq.com</a></div>

Corporate Aftermarket Support Specialist – Service & Parts Operations

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Corporate Aftermarket Support SpecialistWMH

Corporate Aftermarket Support Specialist – Service & Parts OperationsWMH

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