Employee Referral Program

Flexible Spending Accounts

Employee Events

Tuition Reimbursement

Life Insurance

Merchandise Discounts

Military Leave

Paid Sick Days

Prescription Drug Coverage

Professional Development

401K

UNKNOWN

FEED

Accountable for, provides oversight, and validates proper execution of inventory management and pricing processes, including, but not limited to, inventory accuracy, receiving, stocking/re-stocking, inventory counts (live and non-live), product rotations and planner/planogram sets in a timely and organized manner. Facilitates the associate experience and supports associate development; including but not limited to ensuring associates are appropriately trained across the store, onboarding, associate reviews, labor management, mentoring, succession planning, and coaching for accountability.

PetSmart does Anything for Pets – JOIN OUR TEAM!Retail Operations ManagerAbout Life at PetSmartAt PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. This posting reflects an existing vacancy, and we are actively seeking candidates for this role. Benefits that benefit youTake care of yourself and your family members—whether they be two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our awesome offerings:<ul><li>Paid Weekly</li><li>Health & Wellness Benefits*</li><li>401k Plan with company match</li><li>Paid Time off for full-time associates</li><li>Associate discounts</li><li>Tuition Assistance</li><li>Career pathing</li><li>Development opportunities</li></ul>Job summaryPetSmart's Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company's vision, mission, values, and strategy. This role is accountable for merchandising and inventory management, pet care operations, opening and/or closing the store, leading associates, financial outcomes and maintaining a safe and organized environment. Essential responsibilitiesJob responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: People Leadership:<ul><li>Participates in employment decisions such as recruiting, interviewing, and coaching. </li><li>Facilitates the associate experience and supports associate development; including but not limited to ensuring associates are appropriately trained across the store, onboarding, associate reviews, labor management, mentoring, succession planning, and coaching for accountability. </li><li>Address and administer associate complaints and grievances. </li><li>Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs. </li><li>Lead and coach associates on proper operational processes to ensure pets in our care are safe and healthy. </li><li>Coordinates staffing coverage for process activities in pivotal areas of the store (pet care maintenance, hotel cleaning, salon cleaning, etc.) </li><li>Validates completion of assigned operational messages and engagement video compliance. </li><li>Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations. </li><li>Recognizes and celebrates associates driving overall associate engagement. </li></ul>Overall Store Experience: <ul><li>Accountable for and provides oversight for the healthcare of store owned pets, including pet care maintenance, receiving new store owned pets, commitment standards (feeding, watering, and cleaning) for all pet habitats (bird, reptile, small animal, cricket, and fish aquariums), and care for sick store-owned pets. </li><li>Accountable for, provides oversight, and validates proper execution of inventory management and pricing processes, including, but not limited to, inventory accuracy, receiving, stocking/re-stocking, inventory counts (live and non-live), product rotations and planner/planogram sets in a timely and organized manner. </li><li>Evaluates operations and seeks opportunities to continuously improve experiences and services. </li><li>Maintains vendor relationships, backroom standards, and communication boards. </li><li>Oversight of the processes related to the Buy Online and Pick Up In Store and Ship From Store programs. </li><li>Identifies and reacts to sales trends through analysis and merchandising activities. </li><li>Responsible for making sound merchandising decisions with respect to discretionary space and discontinued merchandise. </li><li>Maintains store standards (compliance and cleanliness) and leads a culture of empowerment by ensuring compliance to our Policies & Procedures (P&Ps) and Code of Ethics. </li><li>Ensures a safe environment for our associates, pets, and pet parents. </li><li>Responsible for taking immediate action and reporting when a sick/injured pet is identified in store. </li><li>Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise as well as responding to general and escalated pet parent concerns. </li></ul>Expense Management: <ul><li>Drives and identifies opportunities to grow the business and holds associates accountable in achieving store P&L expectations such as sales and shrink targets. </li><li>Analyzes inventory management reporting to identify trends, opportunities, and root causes. </li><li>Manages expenses such as labor and supplies, as well as any other relevant store metrics. </li><li>Leverages Home Office partners and resources to submit and follow up on store related work orders and purchase card allocation. </li></ul>Qualifications<ul><li>3+ years of retail leadership or experience in a customer-focused environment. </li><li>Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed. </li><li>Proficiency in computer applications. </li><li>Strong written and verbal communication skills. </li><li>Ability to react under pressure and maintain composure. </li><li>Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout. </li></ul>Supervisory responsibilities<ul><li>Typically oversees up to three (3) lead associates and up to forty (40) non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart's policies and procedures. </li><li>Responsible for employment decisions and associate development. </li></ul>Essential physical demands and work environment <ul><li>Associate is required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. </li><li>Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception. </li><li>While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common. </li></ul>Do what you loveJoin us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent's face after a fresh groom—you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets. We're delighted you're interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now! PetSmart is an Equal Opportunity EmployerPetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law)For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law*In accordance with the Affordable Care Act (ACA), part-time associates who average at least 30 hours per week (or 130 hours per month) during a designated measurement period may be eligible for medical benefits.

There&rsquo;s one thing that unites everyone who works at PetSmart: we all love pets. Cats, dogs, goldfish, parakeets, hamsters &ndash; you name it, we love them. Every day, we bring our passion together to create something amazing: a place for our many best friends to be healthy, happy and to keep those tails wagging!
When you work with us, you&rsquo;ll discover that we love our people, too. Whether you&rsquo;re based in a store, distribution center or at our home office, you&rsquo;ll find yourself inspired and empowered to go further, reach higher and really make the most out of your career with PetSmart.

PetSmart

Retail Operations Manager

Analysis Skills

Animal Care

Business Growth

Coaching

Communication Skills

Computer Skills

Continuous Improvement

Corporate Communications

Customer Relations

Customer Support/Service

Depth Perception

Detail Oriented

Establish Priorities

Expense Management

Healthcare

Housekeeping/Cleaning

Inventory Management

Inventory Reports

Leadership

Legal

Lift/Move 100 Pounds

Lift/Move 50 Pounds

Maintain Compliance

Management Reporting

Mentoring

Merchandising

Metrics

Onboarding

Operational Audit

Operations Management

Operations Processes

Organizational Skills

Physical Demands

Pivotal CRM

Presentation/Verbal Skills

Pricing

Profit & Loss

Purchase Orders

Regulatory Compliance

Retail

Retail Operations

Sales

Sales Analysis

Schedule Development

Shipping/Receiving

State Laws and Regulations

Store Closing

Store Opening

Succession Planning

Time Management

Trend Analysis

Tuition Fees

Vendor/Supplier Relations

Writing Skills

IRecruitee

Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. Position Summary: This Partnership & Premium Services Coordinator is responsible for the overall day-to-day maintenance of client accounts including contract activation and fulfillment, strategic direction and budget for assigned corporate partners.

HOUR

Oak View Group:
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

Position Summary:
This Partnership & Premium Services Coordinator is responsible for the overall day-to-day maintenance of client accounts including contract activation and fulfillment, strategic direction and budget for assigned corporate partners. This role will pay an hourly rate between $21.63 - $26.44 Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays) This position will remain open until June 26, 2026.

About the Venue:
The Greensboro Complex is a versatile multi-building facility that serves the community of Greensboro and its surrounding areas.  It hosts a wide array of events, such as athletic competitions, cultural arts showcases, concerts, theater performances, educational activities, fairs, exhibits, as well as public and private gatherings, including conventions, convocations, trade shows, and consumer shows. It plays a crucial role as a hub of community activities and significantly contributes to the regional economy. The Complex is made up of nine venues, the largest being the renowned 22,000-seat First Horizon Coliseum, which has a storied history of hosting prestigious ACC and NCAA basketball championships, and a concert history featuring legendary artists like Paul McCartney, Garth Brooks, and Elvis Presley, as well as today’s biggest artists like Drake, Bad Bunny, and Taylor Swift.  The Complex also includes the 167,000-square foot Special Events Center, encompassing three exhibition halls, a 4,500-seat mini-arena, and eight meeting rooms. Additionally, there's the White Oak Amphitheatre, Piedmont Hall, the Novant Health Fieldhouse, Greensboro Aquatic Center, The Terrace, ACC Hall of Champions, and the 300-seat Odeon Theatre.  As one of the most actively booked facilities in the country, the Greensboro Complex annually hosts over 1,100 events. Its extraordinary flexibility and reputation have earned it worldwide acclaim among promoters, producers, event planners, and patrons alike.

Responsibilities:
<ul><li>Responsible for overall day-to-day account management including contract activation and fulfillment, strategic direction and budget for assigned corporate partners.</li><li>Maintains all partnership deliverables for accounts assigned (i.e. signage, print, promotional, entertainment elements, etc.) to ensure quality standards and that client expectations are met.</li><li>Accountable for retention as well as one-off and upsell opportunities for new and existing partnerships including contract amendments and extensions.</li><li>Solicit and activate suite rentals and North Carolina High School Athletic Association Trade show booth sales for property.</li><li>Responsible for the implementation of branding and activations during event days including digital signage, in-game features and fan engagement activations as per event requirements.</li><li>Reviews promotional concepts, including evaluation and approval of promotional programs, rules, artwork, and in-market supporting media.  Oversees all these aspects internally and externally.</li><li>Oversees the logistics of all partner hospitality and contractual events.</li><li>Partner with Department Manager to develop and execute exclusive events for current premium members.</li><li>Build and maintain positive relationships with respective accounts and members in order to renew and extend premium seating contracts.</li><li>Prospect and execute meetings with influential business leaders in the greater Greensboro area.</li><li>Serve as an additional point of contact for premium clients and liaison for the premium department.</li><li>Fulfill member requests and questions, providing prompt and professional communication.</li><li>Assist in maintaining member agreements and corresponding invoices, including providing updates to contracts, account information and invoices as needed.</li><li>Support the Suite Operation Team in setup, suite walks, cold push and all other operational needs required for successful event day execution.</li><li>Collaborate with marketing department on communications and activation needs for clients.</li><li>Perform other duties as assigned.</li></ul>

Qualifications:
<ul><li>College Degree (preferably in Marketing or Sports Management) or equivalent work experience.</li><li>Minimum of 1-2 years of experience in partnership activation or related field including sponsorship sales.</li><li>Marketing and promotions planning background.</li><li>Ability to effectively communicate both orally and written.</li><li>Proficient in Microsoft Word, Microsoft Excel, PowerPoint and Adobe Photoshop.</li><li>Ability to work nights, weekends and holidays.</li><li>Strong personnel management, communication, time management and organizational skills. </li><li>Proven ability to multi-task and manage projects on strict deadlines.</li><li>Excellent written and verbal skills. Proven ability to correctly use punctuation and grammar.</li><li>Possess high degree of discretion and professionalism.</li><li>Professional image and demeanor.</li><li>Strong ability to work well with co-workers and supervisors in a team environment.</li></ul>

Strengthened by our Differences. United to Make a Difference:
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer:
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group

Partnership & Premium Services Coordinator | Full-Time | Greensboro Coliseum Complex

Adobe Photoshop

Alliance/Partner Management

Basketball

Billing

Brand Marketing (Branding)

Budgeting

Develop and Maintain Customers

Entertainment and Media

Logistics

Marketing Communications

Marketing Plan

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Multitasking

Music

Operational Support

People Management

Performing Arts

Power Amplifier

Project/Program Management

Promotional Programs

Quality Metrics

Rentals

Sales Management

Secondary School

Sports

Strategic Planning

Team Lead/Manager

Theater

Trade Shows

Up-Selling

[AW]-iCims

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Retail Operations ManagerPetSmart

Partnership & Premium Services Coordinator | Full-Time | Greensboro Coliseum ComplexOak View Group

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