What You Bring to the Table6-8 years of progressive leadership experience in Customer Experience, Operations, or Service ManagementAt least 3+ years managing managers or multi-site teamsProven record of driving improvements in CSAT, FRT, Resolution Time, and Cost per CaseExperience in 3PL, logistics, or eCommerce fulfillment environmentsStrong operational and analytical acumen with comfort in forecasting, headcount planning, and process optimizationFamiliarity with CRM, ticketing, and workforce management platformsExceptional communication skills, with the ability to partner across Ops, Product, and RevOpsReady to Redefine the Merchant Experience? Join us and help lead the next evolution of Client Experience - developing great managers, driving operational excellence, and shaping how technology and people work together to deliver Michelin-Star service at scale.