Responds to student inquiries by working the front desk, responding to tickets from the Communications Center and email inquiries from students; contacts outside entities to resolve student data conflicts, included but not limited to, servicers, state and federal agencies. Manages federal and state processes or programs, including but not limited to awarding, application download and tracking, CFlags, private loans, consortium agreements, HOPE and Zell Miller scholarships, HERO Scholarship, Federal Work Study, Return to Title IV, private scholarships, etc.