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The L&D Designer/Developer assesses learning needs, consults with stakeholders, and designs and develops high-quality, fully accessible blended learning solutions supporting a complex, fast-paced learning initiative within North American Customer Operations. This role operates in an agile environment with iterative design and development cycles and is responsible for leading the learning strategy and executing the vision of the program in partnership with stakeholders and the L&D pod.

<p><strong>Primary Job Title:</strong><br/> L&D Designer/Developer</p><p><strong>Alternate/Related Job Titles:</strong><br/> Instructional Designer<br/> Senior Instructional Designer<br/> Learning Experience Designer<br/> Instructional Design Consultant<br/> Learning & Development Specialist</p><p><strong>Location:</strong><br/> Toronto, ON, Canada</p><p><strong>Onsite Flexibility:</strong><br/> 100% Remote</p><p><strong>Contract Details (Contract roles only):</strong></p><ul><li><div>Position Type: Contract</div></li><li><div>Contract Duration: 7 months</div></li><li><div>Start: As Soon As Possible</div></li><li><div>Pay Rate: $50 - 60/Hr</div></li></ul><p><strong>Job Summary:</strong><br/> The L&D Designer/Developer assesses learning needs, consults with stakeholders, and designs and develops <strong>high-quality, fully accessible blended learning solutions</strong> supporting a complex, fast-paced learning initiative within North American Customer Operations. This role operates in an agile environment with iterative design and development cycles and is responsible for leading the learning strategy and executing the vision of the program in partnership with stakeholders and the L&D pod.</p><p><strong>Key Responsibilities:</strong></p><ul><li><div>Assess learning needs and recommend solutions broken into agile two-week increments.</div></li><li><div>Allocate work and deliver high-quality learning solutions aligned to business metrics.</div></li><li><div>Synthesize and communicate complex information using clear language principles.</div></li><li><div>Collaborate effectively with stakeholders at all levels.</div></li><li><div>Review source content and requirements to identify learning needs.</div></li><li><div>Partner with SMEs to capture content-specific knowledge.</div></li><li><div>Design and develop engaging, interactive blended learning solutions across modalities (eLearning, instructor-led classroom and virtual, and self-led learning).</div></li><li><div>Ensure alignment with brand standards, accessibility guidelines, and diversity and inclusion principles.</div></li><li><div>Manage scope, risks, stakeholder engagement, and problem resolution.</div></li><li><div>Apply best practices in agile instructional design and development.</div></li><li><div>Provide thought leadership in incremental design and development approaches.</div></li><li><div>Analyze, organize, and prioritize work while meeting multiple deadlines.</div></li><li><div>Identify and manage risks, escalating concerns as necessary.</div></li><li><div>Adapt quickly to shifting priorities in a dynamic environment.</div></li></ul><div><strong>Required Experience:</strong></div><ul><li><div>10+ years of experience as an Instructional Designer and Developer.</div></li><li><div>Strong consulting background in determining learning needs and creating learning proposals.</div></li><li><div>Advanced experience designing high-quality, fully accessible learning solutions across modalities.</div></li><li><div>Advanced eLearning and simulation development using Articulate 360 suite.</div></li><li><div>Advanced Microsoft Office skills (PowerPoint and Word).</div></li><li><div>Experience designing fully accessible solutions in alignment with WCAG 2.1 standards, including testing with screen readers such as JAWS and keyboard navigation.</div></li></ul><div><strong>Nice-to-Have Experience:</strong></div><ul><li><div>Experience supporting the financial industry on complex transformational projects.</div></li><li><div>Advanced video development skills using Vyond.</div></li><li><div>Experience developing fully accessible interactive PDFs using Adobe Acrobat.</div></li><li><div>Educational background in Instructional Design or Adult Learning (certification/degree is an asset).</div></li></ul><div><strong>Required Skills:</strong></div><ul><li><div>Accessible instructional design (WCAG 2.1 compliance)</div></li><li><div>Articulate 360 eLearning development</div></li><li><div>Learning needs analysis and stakeholder consulting</div></li></ul><div><strong>Preferred Skills:</strong></div><ul><li><div>Agile instructional design methodologies</div></li><li><div>Blended learning strategy and curriculum development</div></li><li><div>Video and multimedia development tools (Vyond, Adobe Acrobat)</div></li><li><div>Strong stakeholder engagement and communication</div></li></ul><div><strong>Additional Skills from Original Description:</strong></div><ul><li><div>Ability to work within agile project environments</div></li><li><div>Experience supporting iterative design cycles</div></li><li><div>Risk management and escalation awareness</div></li><li><div>Ability to manage multiple priorities and deadlines</div></li><li><div>Experience working with internal stakeholders in highly visible projects</div></li></ul><div><strong>Benefits:</strong></div><ul><li><div>Medical, Vision, and Dental Insurance Plans</div></li><li><div>401k Retirement Fund</div></li></ul><p><strong>About the Client:</strong><br/> Top 10 bank in Canada and North America offering comprehensive financial solutions. Providing retail, commercial, wealth management, and wholesale banking services, we help clients thrive in today's evolving market.</p><p><strong>About GTT:</strong><br/> GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.</p><p><strong>Job Number:</strong><br/> 26-01815</p><p><strong>Hashtags:</strong><br/> #gttca #LI-GTT #LI-Remote #ZRCA </p>

L&D Designer/Developer

Adobe Acrobat

Adult Learning

Agile Programming Methodologies

Analysis Skills

Banking Services

Best Practices

Biology

Biotech and Pharmaceutical

Communication Skills

Consulting

Dental Insurance

Diversity

Establish Priorities

Finance

Financial Services

Fortune 500 Customers

Instructional Design

Keyboards

Metrics

Multimedia

Multitasking

Needs Assessment

Problem Solving Skills

Programming Tools

Proposal Writing

Retail

Retirement Funds

Risk Analysis

Risk Management

Simulation

Thought Leadership

Time Management

Training/Teaching

Training/Teaching Curriculum

Vision Plan

Wealth Management

Web Content Accessibility Guidelines (WCAG)

Wholesale Industry

eLearning

As a Communications Specialist, you'll join the Tower Business Performance Team to craft clear, compelling communications that engage teammates, support project success, and drive adoption of business initiatives. You'll collaborate closely with subject matter experts and the Tower Communications team to ensure messaging is aligned with business priorities and resonates across diverse audiences.

HOUR

<h3><strong> Communications Specialist</strong></h3><p><strong>Location:</strong> Hybrid – <em> Canonsburg, PA (preferred) or Houston, TX (secondary)</em><br/><strong>Schedule:</strong><em> Monday & Friday – Work From Home | Tuesday to Thursday – Onsite</em><br/><strong>Pay Rate:</strong><strong> $35/hr</strong></p><hr/><h3><strong> About the Role</strong></h3><p>As a <strong> Communications Specialist</strong>, you'll join the <strong> Tower Business Performance Team</strong> to craft clear, compelling communications that engage teammates, support project success, and drive adoption of business initiatives. You'll collaborate closely with subject matter experts and the Tower Communications team to ensure messaging is aligned with business priorities and resonates across diverse audiences.</p><hr/><h3>✨ <strong> Top Skills We're Looking For</strong></h3><ul><li><p> Clear & Impactful Writing</p></li><li><p> Stakeholder Engagement & Influence</p></li><li><p> Positive Attitude & Agility</p></li><li><p> Communication Metrics & Reporting</p></li><li><p> Tools: <strong> Microsoft Excel, PowerPoint, SharePoint, Adobe Suite</strong></p></li></ul><hr/><h3>️ <strong> What You'll Do</strong></h3><ul><li><p>Develop and deliver internal communications to support business unit goals, initiatives, and changes.</p></li><li><p>Lead end-to-end communication planning: identify key messages, define audiences, select channels, and track effectiveness.</p></li><li><p>Leverage multiple communication channels (email, Teams, SharePoint, video) to engage teammates.</p></li><li><p>Translate complex business topics into clear, compelling messages.</p></li><li><p>Author and edit content across various formats using storytelling and visual tools.</p></li><li><p>Ensure alignment with corporate brand voice and messaging in partnership with the enterprise internal communications team.</p></li></ul><hr/><h3>✅ <strong> What You'll Need to Succeed</strong></h3><ul><li><p>Strong writing and editing skills, with the ability to simplify technical or complex topics.</p></li><li><p>Experience creating communication materials and strategies that drive awareness and action.</p></li><li><p>A strategic mindset, with the ability to think creatively and execute effectively.</p></li><li><p>Ability to manage multiple deadlines while maintaining high attention to detail.</p></li><li><p>Comfortable working autonomously as well as collaboratively.</p></li></ul><hr/><h3><strong> Qualifications</strong></h3><ul><li><p><strong>Education:</strong> Bachelor's degree (preferred focus: Communications, Journalism, Marketing) or equivalent work experience</p></li><li><p><strong>Experience:</strong></p><ul><li><p>2+ years of professional experience in internal communications or a related field</p></li><li><p>Proven experience in messaging business changes, initiatives, and performance</p></li><li><p>Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word), SharePoint, and Adobe Creative tools</p></li><li><p>Strong stakeholder management and customer service orientation</p></li></ul></li></ul><hr/><h3><strong> Team & Culture</strong></h3><p>This is a fast-paced, highly collaborative environment where communication is at the core of employee engagement and business transformation. You'll work closely with leadership and various internal stakeholders to support high-impact projects and storytelling.</p>

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