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Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations. Track emerging instructional design and technology trends to develop new procedures and techniques to improve training effectiveness.

Instructional Designer - Customer ServiceKenosha Branch12355 Uline Way, Kenosha, WI 53144Have a passion for designing engaging learning tools to ignite the potential in others? Support learning and development for Uline’s customer service team as an Instructional Designer! In this role, you'll design and develop learning solutions and training programs to empower our people to deliver legendary service.Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.Position Responsibilities <ul><li>Develop quality learning materials for in-person, eLearning and video training modules that align with Uline standards.</li><li>Collaborate with leadership to identify learning needs and to create learner-focused content.</li><li>Create standards for consistent training delivery and measure program effectiveness.</li><li>Track emerging instructional design and technology trends to develop new procedures and techniques to improve training effectiveness.</li></ul>Minimum Requirements<ul><li>Bachelor's degree in instructional design or technology, education or a related field.</li><li>Experience with rapid-authoring, audio and video editing tools and workflows.</li><li>Strong communication and interpersonal skills.</li><li>3+ years of experience in the customer service industry preferred.</li></ul>Benefits<ul><li>Complete health insurance coverage and 401(k) with 6% employer match that starts day one!</li><li>Multiple bonus programs.</li><li>Paid holidays and generous paid time off.</li><li>Tuition Assistance Program that covers professional continuing education.</li></ul>Employee Perks<ul><li>Café featuring affordable daily meal options from local restaurants.</li><li>On-site fitness center and beautifully maintained walking paths.</li><li>Best-in-class, clean, modern facilities.</li></ul>About UlineUline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations. Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.EEO/AA Employer/Vet/Disabled#LI-CB2#CORP(#IN-PPCS)#ZR-HQCS

In 1980, Liz and Dick Uihlein recognized a local need for a shipping supply distributor and started Uline from their basement. Their first product was the H-101 carton sizer (still offered today). From those humble beginnings, the business has grown far beyond their expectations, while still remaining a family-owned and run company. Uline is now North America's leading distributor of shipping, packaging and industrial supplies with over 1,700 box sizes in stock. Product lines have expanded to include retail, safety, material handling and janitorial items. Uline's 900+ page catalog reaches businesses nationwide, offering over 41,000 products always in stock for quick delivery. With over 9,000 North American employees, Uline has distribution centers near Chicago, IL; Minneapolis, MN; Allentown, PA; Los Angeles, CA; Atlanta, GA; Dallas, TX; Seattle, WA; Reno, NV; Miami, FL; and Columbus, OH. There are also locations in Mexicali and Monterrey, Mexico and near Toronto and Edmonton, Canada. Uline is a drug-free workplace.

Uline

Instructional Designer - Customer Service

Audio Editing

Communication Skills

Customer Support/Service

Educational Technology

Financial Trend Analysis

Fitness

Instructional Design

Interpersonal Skills

Leadership

Needs Assessment

Procedure Development

Product Packaging

Program Evaluation

Service Delivery

Standards Development

Training Program

Video Editing

Uline USA

OTHER

FEED

This role reports to the Director of Teaching and Learning Resources and is part of the Center for Innovation in Teaching and Learning (CITL); as such, the position assists CITL in supporting faculty throughout the year and leading professional development opportunities for faculty. Serves as the first step in the workflow process for faculty proposing new curriculum; works closely with the Registrar to ensure an efficient workflow process and identify areas for process improvement.

Overview:
This position plays a critical role in the quality and maintenance of the college’s curriculum by serving as the primary support for faculty creating or revising curriculum using the available software (CIM and WIDS). This involves collaborating with faculty and/or staff, reviewing curriculum, suggesting enhancements, and ensuring compliance. This role reports to the Director of Teaching and Learning Resources and is part of the Center for Innovation in Teaching and Learning (CITL); as such, the position assists CITL in supporting faculty throughout the year and leading professional development opportunities for faculty. This position will be open until filled, with a first review date of June 1, 2026. After this date, the recruitment may close without further notice. Interested applicants are encouraged to apply as soon as possible. 

Responsibilities:
Curriculum and Assessment (50%)<ol style="margin-top:0in"><li>Serves as the first step in the workflow process for faculty proposing new curriculum; works closely with the Registrar to ensure an efficient workflow process and identify areas for process improvement.</li><li>Maintains curriculum compliance standards and instructional integrity by providing guidance and suggested edits to faculty on proposed curriculum submissions; communicates closely with those in subsequent workflow steps. </li><li>Provide support in a one-on-one and / or group training environment for faculty and instructional staff in the effective use of the college’s curriculum management software: Worldwide Instructional Design System (WIDS). </li><li>Serve as college’s assessment software administrator for WIDS regarding syllabus management, program outcomes, and course competencies.</li><li>In collaboration with the Office of Institutional Research and Effectiveness (IRE), train faculty on assessment analysis and related software, such as Blackboard Analytics and Pyramid. </li><li>Leads CITL response to faculty requests for support regarding assessment and curriculum-related software; contributes to the optimization of curriculum software; enters data into curriculum software as needed to ensure accuracy. </li><li>Collaborates with program faculty to inventory program offerings and needs of industry partners as needed to identify potential areas for curriculum submissions.</li><li>This role serves as a member of the Curriculum Quality Committee. </li></ol> Adjunct Specialist and Instructional Design (50%)<ol style="margin-top:0in"><li>Research, recommend, and assist faculty in implementing learner-centered methodologies for the design, delivery and assessment of learning.</li><li>Coach and guide faculty in the adaption of effective instructional content using teaching and learning pedagogy.</li><li>Make recommendations for new and emerging instructional technologies and advise the college on the effectiveness of these technologies. </li><li>Recommend changes and enhancements to the college learning management system (Blackboard).</li><li>Conduct reviews of course shells and other instructional materials as needed using Quality Matters standards.</li><li>Serve as an engaged CITL team member and represent Teaching and Learning to other areas of the college.</li><li>Support the planning and facilitation of faculty professional development. </li><li>Assist Instructional Supervisors in the onboarding of adjunct faculty and serve as a point of contact for supporting adjunct faculty.</li></ol>

Qualifications:
Knowledge, Skills & Abilities:<ol style="margin-top:0in"><li>Project management and organizational capabilities; must possess the ability to handle multiple short and long-term projects simultaneously </li><li>Strong interpersonal and customer service skills</li><li>Knowledge of foundational learning theories and instructional design models and the ability to apply this knowledge to the creation of effective curriculum </li><li>Willingness to continuously improve one’s knowledge, skills and attitude – especially those pertaining to instructional design, assessment, and curriculum development </li><li>Ability to apply fundamental research skills to instructional design projects</li><li>Ability to analyze problems and situations, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals</li><li>Proficient with current instructional technology and web conferencing software; strong proficiency with Microsoft Office software</li></ol> Required Education and Experience:<ol style="margin-top:0in"><li>Master’s degree in Education, Instructional Design or related field</li><li>Two (2) years of training/teaching experience with curriculum development and assessment experience. </li><li>Experience working with diverse populations</li></ol> Preferred Skills and Qualifications: <ol style="margin-top:0in"><li>Training in Quality Matters Standards</li><li>Familiarity with the Wisconsin Technical College System and/or similar post secondary educational setting.</li></ol> Blackhawk Technical College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.

Blackhawk Technical College

Instructional Design Specialist - Curriculum and Assessment

[AW]-iCims

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Instructional Designer - Customer ServiceUline

Instructional Design Specialist - Curriculum and AssessmentBlackhawk Technical College

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