Essential Results: Answer high volume of calls providing product information and support, build a rapport with customers to encourage repeat business, enter purchase orders with minimal error (meet daily quota), understand the accounts in the territory assigned to support, maintain open communication with the regional sales personnel for the territory assigned, consistently update ticketing platform after every interaction and status change, work with repair centers, coordinate shipping and freight for customers' displays, work closely with the Returns and in-house display technicians, resolve customer complaints courteously while creating customer loyalty, generate reports/documents to support business goals and initiatives as needed, update customer records in ERP database as needed, troubleshoot wireless and weather proof display inquiries, other duties as assigned, aware of Quality & Environmental Policies & Objectives and understand your role & contribution towards these goals and how activities in your area contribute towards these objectives, QMS & EMS Master List aware where to find documented policies, procedures & instructions, aware of Significant Environmental Aspects & Impacts (Environmental MGT System), understand Environmental Compliance obligations & implications for non-complying, proper MGT & handling of Hazardous & non-hazardous Waste, including recycling, participate & support Peerless Emergency Preparedness & response plan, contribute toward EMS & QMS initiatives & improvements to support QMS & EMS Goals & Objectives. Skills/Abilities: Possesses an understanding of customer service satisfaction, exceptional communication skills (verbal/written), excellent problem-solving ability, keen eye for detail, strong organizational skills, familiar with newest wireless Technology, ability to explain instructions and processes verbally, display and projector knowledge a plus, conduct on-line research, Microsoft suite (Outlook, Excel, Word), perform basic math and algebra.